9034 West Sam Houston Parkway North, Houston, TX 77064, United States
#39 of 426 hotels in Houston
Guests' ChoiceBased on 826 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
8.8
Facilities
8.9
Staff
9.0
Value for money
8.9
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Ebony
United StatesI didn’t dislike anything about the property
Property was very clean and quiet
Stayed in May 2024
Reviewed: 30 May 2024
Yuliya
United StatesPool wasn’t clean
Fresh hotel, nice staff, great breakfast, room clean, free parking
Stayed in May 2024
Reviewed: 29 May 2024
Yvette
United StatesPool hours and breakfast hours could go later.
Clean, great breakfast, convenient, and felt safe.
Stayed in May 2024
Reviewed: 23 May 2024
Nicos
CyprusStayed there for a week and our room was only cleaned once, only after we had requested so. If you don't request clean towels yourself, you do not get any! Breakfast was average.
Spacious and very comfortable room. Plenty parking space with no extra cost.
Stayed in May 2024
Reviewed: 22 May 2024
Aunjuli
United StatesThe only thing I would have changed was the provided/complimentary shampoo and conditioners. They were in a full-size bottle in the shower (not a problem) but my hair got really frizzy after using them, so I probably should have brought my own special ones. But they worked in a pinch for a few days and they smelled so nice (Dove brand).
Breakfast had a little of every kind of option. It was a nice balance and it was great that the hours extended until 9:30am (a very reasonable time to get up). I enjoyed the eggs and sausage. My husband liked the variety of coffee plus mix-ins. Worth getting up for and a good way to start the day. Staff were very nice. We used the "do not disturb" sign, so after a day or so, we had some trash that needed to be taken out. I took it outside the room to the cleaning staff, who were very kind and helpful.
Stayed in May 2024
Reviewed: 20 May 2024
Monique
United StatesWiFi service
Clean
Stayed in May 2024
Reviewed: 18 May 2024
Johnson
United StatesWalking distance with food and decent travel distance from everywhere we visited.
Stayed in April 2024
Reviewed: 8 May 2024
Josue
HondurasExcellent
Stayed in May 2024
Reviewed: 1 May 2024
Moody
United StatesThe hot tub didn't get warm but everything else is very good!
Very neat and relaxing, had no problems :)
Stayed in April 2024
Reviewed: 26 April 2024
Juan
United StatesN/A
Everything
Stayed in March 2024
Reviewed: 26 April 2024
Tremaine
United StatesThe only issue with my room was the bed had a dent in the mattress room 210. The mattress in this room needs to be replaced immediately. I have stayed here on several occasions.And this is the first i've had an issue with the bed.
This is an exceptional hotel. It is always very clean. The staff is typically very nice. And they always have plenty of toiletries.
Stayed in April 2024
Reviewed: 26 April 2024
Judy
United StatesI would have liked my trash emptied in my room
Everything was great!
Stayed in April 2024
Reviewed: 26 April 2024
Chi
TaiwanThere's nothing particularly to criticize, just that the sound of the air conditioning is a bit annoying.
The breakfast options were quite varied, not just limited to items like toast, muffins, and biscuits, along with milk and coffee. Overall, it was much better than the so-called continental breakfasts of the past, and I found it satisfactory. The accommodation was nearly a 30-minute drive from the city center. Since we were traveling by car and had no particular desire to stay downtown, I found the location of this hotel to be acceptable.
Stayed in April 2024
Reviewed: 23 April 2024
Tequila
United StatesThe property was clean and well kept. I enjoyed the pool and the hot tub. The breakfast was good and fresh. The staff were amazing and all smiles. There were several food places nearby. I mean I can go on. This will be my go to when in the area!
Stayed in April 2024
Reviewed: 22 April 2024
Joseph
United StatesPainfully slow to check in.
Pool and hot tub
Stayed in April 2024
Reviewed: 20 April 2024
Elany
Costa RicaThey don't clean the rooms every day, only every 3 days
Everything was very clean!
Stayed in March 2024
Reviewed: 20 April 2024
Tamera
United StatesThe only thing I didn’t like about the property was the shower wasn’t clean.
The property is in a great location.
Stayed in April 2024
Reviewed: 17 April 2024
Ron
United StatesNice clean property
Stayed in April 2024
Reviewed: 14 April 2024
Pam
United StatesThe room wasn’t throughly cleaned. Floor was dirt and carpet was not vacuumed
Price
Stayed in April 2024
Reviewed: 10 April 2024
Paul
United Kingdom...
Was handy on way from airport to Austin Large, comfortable room Reasonable breakfast Friendly, welcoming receptionist
Stayed in April 2024
Reviewed: 8 April 2024
Katia
United StatesBeautiful room nice pool and hot tub. Staff was so nice and helpful
Stayed in April 2024
Reviewed: 4 April 2024
Keith
United StatesN/A
Location was safe and next to interstate to get you anywhere you needed to go. Property was very clean and exceptional.
Stayed in April 2024
Reviewed: 30 March 2024
Isabel
United StatesVery clean and quiet!
Stayed in March 2024
Reviewed: 25 March 2024
Carla
United StatesFriendly staff
Stayed in March 2024
Stuttgart, Germany
Champoluc, Italy
Petres, Greece
Mammoth Lakes, USA
Begur, Spain
San Gil, Colombia
Zalaegerszeg, Hungary
Kingsbridge, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content