2428 Winfield Dunn Parkway, Sevierville, TN 37764, United States
#72 of 247 hotels in Sevierville
Guests' ChoiceBased on 1820 hotel reviews
7.7Cleanliness
8.1
Comfort
8.1
Location
8.5
Facilities
7.9
Staff
8.8
Value for money
7.9
Free WiFi
7.7
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End of dialog contentReviewed: 8 June 2024
Kenadi
United Statespool wasn’t very big nor clean
not a lot of people , and a wide selection for breakfast
Stayed in June 2024
Reviewed: 23 May 2024
Rosalind
United StatesIt was convenient to where we were going.
Stayed in April 2024
Reviewed: 21 May 2024
Chester
United StatesRoom was low on storage. Don't like that we were charged extra Friday and Saturday but didn't get anything extra for the extra fee... should be charged less for less service.
Exceptional service from Bart. He was there each day we were and couldn't help enough... always with a broad smile.
Stayed in May 2024
Reviewed: 9 May 2024
Lory
United StatesThe bed sheets felt a little damp and a bit musty. Being that we were in a pet friendly room, there was a bit of a dog smell. Breakfast was good, but they didn't have the full breakfast during the week day.
This is a great place to stay if you are traveling with pets. Their rooms on the first and second floor are pet friendly with vinyl floors. The pet fee is reasonable; $25 per pet with a max of 2 pets. The location is out of the busy area, but a short drive to all the attractions . Staff was friendly. The pool looked nice. I liked that an exercise facility was onsite; 3 treadmills, a bike, weights, and elliptical.
Stayed in May 2024
Reviewed: 6 May 2024
Kalan
United StatesIf u wanna use any other entrance be prepared for stairs and the keycard entrances.
The room was clean & comfortable. Had its own K-Cup coffee pot, microwave, & mini fridge. The staff was super helpful and the in-door pool was a great addition. We would definitely stay here again.
Stayed in April 2024
Reviewed: 5 May 2024
Shivam
United StatesGood location
Stayed in April 2024
Reviewed: 27 April 2024
Haley
United StatesNot very soundproof. Could hear everything happening out in the hall.
Good location, very comfortable and clean
Stayed in April 2024
Reviewed: 25 April 2024
Katherine
United Statesto much noise from other rooms and road.
The facilities were great. Loved that the room had tile floors vs carpet. My only suggestion is to somehow sound proof the window and rooms. Way to much road noise and you can hear everything in the next room. Otherwise, the staff was very friendly, room was clean and I enjoyed my stay.
Stayed in March 2024
Reviewed: 21 April 2024
Deangela
United StatesMost of it was great. Just the parking lot needed a little attention. Nothing major.
The pool. Great for kids. Not very deep. Very warm. Loved the jets. Also loved the waffles and comfortable bed.
Stayed in April 2024
Reviewed: 15 April 2024
Kathy
United StatesVery pet friendly!
Stayed in April 2024
Reviewed: 8 April 2024
Jennifer
United StatesThere are areas that need to be cleaned better. Behind the doors and the actual doors need to be wiped down. The showers need to be taken care of because you can see mold starting in the cracks. The toilets behind the seat and the tank needs to be cleaned better.
The staff is accommodating and nice. The location is nice to take in all of the attractions around the area. The beds were comfortable and clean.
Stayed in April 2024
Reviewed: 8 April 2024
Ecklar
United StatesOne room key never worked and our bathroom exhaust fan didn’t work
Good location
Stayed in April 2024
Reviewed: 1 April 2024
Jennifer
United StatesCleaning could have been a little better. Elevator could use maintenance. Supplies missing in room and downstairs restroom.
Indoor spa pool. Staff was very nice. Great location. Quiet.
Stayed in March 2024
Reviewed: 30 March 2024
Hawkins
United StatesI can't think of anything really.
The breakfast had a good variety. The staff was very helpful. The location was good for us. We were stopping overnight, on the way further west. The room was clean- a must!!
Stayed in March 2024
Reviewed: 30 March 2024
Snookie
United StatesI love the location it's 15-30 mins from everything. You're literally on the strip but not on the crowd strip. The beds are comfy, and the rooms were clean. We went when they were renovating, so there weren't many guest. The breakfast was great. The indoor pool was clean. The staff was excellent. Parking was good.
Stayed in March 2024
Reviewed: 30 March 2024
Adams
United StatesThe hotel is pet friendly which I didn't mind at all, however there was a dog right above us who barked non stop..I'm assuming whenever his owners left, he would be in a cage so he barked constantly but it was different times of the day..other than that I enjoyed our stay
Customer service was great, the staff was very friendly and helpful; the rooms were nice, we really enjoyed the heated pool; loved the location..it was surrounded by a lot of shops and restaurants
Stayed in March 2024
Reviewed: 28 March 2024
Karen
United StatesFloors were sticky, building was older but not terrible.
Location, staff
Stayed in March 2024
Reviewed: 28 March 2024
Leanne
United StatesThe soap was not filled in the shower. There was an opened bag of beef jerky left in the room refrigerator. The bathroom and elevators were not very clean. The Christmas wreath hanging over the front door in March shows a lack of upkeep on the property.
The breakfast was decent and the beds were okay.
Stayed in March 2024
Reviewed: 28 March 2024
Cherish
United Statesevery thing was good
Stayed in March 2024
Reviewed: 24 March 2024
Melanieml
United StatesI hated having the dog across the hall cry for hours and being greeted with dog hair into our room all over the floor.
Beds were comfortable, breakfast was good!
Stayed in March 2024
Reviewed: 17 March 2024
Emma
United StatesThe AC unit wouldn’t change settings.
The hotel was very clean!
Stayed in March 2024
Reviewed: 13 March 2024
Johnsgirl75
United StatesBathroom didn't feel quite as clean, could be cause it needs updated
Very friendly helpful staff. The breakfast was better this time than last year. Very grateful they allow dogs
Stayed in March 2024
Reviewed: 11 March 2024
Victoria
United StatesPillows were not great and bed was uncomfortable.
Friendly staff clean and great breakfast.
Stayed in March 2024
Reviewed: 11 March 2024
Amber
United StatesOnly complaint was the indoor pool was warmer then we expected and a bit crowed and smaller then assumed. Over all though they place was nice and will stay again
Very good hot breakfast. Clean rooms. Plenty of towels.. loved they had shampoo and bodywash in the shower..
Stayed in March 2024
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