Reviews of Holiday Inn Express Las Cruces North, an IHG Hotel 2 stars
2142 Telshor Court, Las Cruces, NM 88011, United States
#10 of 38 hotels in Las Cruces
Guests' ChoiceReview score
Based on 238 hotel reviews
8.5Score breakdown
-
Cleanliness
8.8
-
Comfort
8.9
-
Location
8.9
-
Facilities
8.6
-
Staff
8.8
-
Value for money
8.4
-
Free WiFi
7.5
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 19 May 2024
Clifford
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 2 nights
I was there because my husband had major surgery. The only thing that could have been better wasthe availability of substantial snacks. By the time I returned to the hotel, I was too tired to look further and too hungry to forgo eating. The choices were candy, popcorn and chips.
Stayed in May 2024
-
Reviewed: 18 May 2024
Ricardo
United States15 reviews3 helpful votes10“Other than the minor expectation not met, the hotel is very nice and I would still recommend.”- • Business trip
- • Group
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
The staff message me to confirm my rooms will be close together, but then did not fulfill that expectation and then tried to make it seem like it was not a promise they made and I should have known better. This is the reason for the markdown above. Corporate was able to resolve the situation by giving me points towards my next stay.
It met our expectations for the purpose of our stay.
Stayed in February 2024
-
Reviewed: 6 May 2024
Steve
United States4 reviews9.0“Nice stay in a nice hotel.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
I initially rented 3 rooms for 3 people. Before the close date, I cancelled one room for one person. All this was done by phone with Booking.com and confirmed. When I got to the hotel, they couldn't find the recent changes, but I gave them a copy of my confirmation, and all was settled. Could have been awkward if they did not have rooms available, but they did, so they were able to accommodate us.
Very satisfied with the hotel, staff, and location.
Stayed in May 2024
-
Reviewed: 5 May 2024
Frank
United States1 review10“Nice quiet hotel”- • Leisure trip
- • Family with young children
- • Executive Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The front doors would lock after a certain hour. I was packing my car for an early departure, and when I went back through the front entrance, I had to wait until staff walked by to open the door. I didn't have my key on me. But if I was told when checking in, it could have been easily prevented
It was in a quiet area. Staff was friendly and hotel was very clean
Stayed in April 2024
-
Reviewed: 10 April 2024
Garcia
United States4 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
The location was right where I needed it for the reason I was there. The location is perfect by restaurants and stores. The hotel is also located off the freeway.
Stayed in April 2024
-
Reviewed: 6 April 2024
Amy
United States8 reviews1 helpful vote10Exceptional- • Business trip
- • Family with young children
- • Other Suite - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
No complaints
Everyone was nice, especially Dante!
Stayed in March 2024
-
Reviewed: 7 March 2024
Jennifer
United States47 reviews1 helpful vote10“Great Location”- • Leisure trip
- • Couple
- • King Pet Room
- • Stayed 1 night
- • Submitted via mobile
The hotel was only 5 minutes away from our activity .Rooms are spacious and clean. The bed was comfortable. For breakfast they had a nice variety of choices.
Stayed in March 2024
-
Reviewed: 6 March 2024
Kathleen
United States18 reviews7.0“Good location”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Pillows were not comfortable.
Location is good.
Stayed in March 2024
-
Reviewed: 2 March 2024
Finchdog
United States11 reviews3 helpful votes8.0“Great for the money.”- • With a pet
- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
The false fire alarm in the middle of the night.
Everything was great except the fire alarm going off at 0100 in the morning which was not in their control. It was a false alarm. But, we all evacuated out of the building just to be safe.
Stayed in February 2024
-
Reviewed: 21 February 2024
Connie
United States1 review7.0“Bathroom gross - everything else good!”- • Solo traveller
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The bathroom was really dirty - almost gross. There is pink mold grunge in the metal shower track - yuck! And the garbage was not cleaned out and not really sure the toilet was cleaned. I did mention this to the young woman on the 20th when I checked out. Her response - "I've heard that before"! Maybe, then, you need to clean it up! PS - the woman preparing the breakfast buffet was extremely rude. You can call me if you want to know more...
The front desk staff was very friendly! The bed extremely comfortable.
Stayed in February 2024
-
Reviewed: 8 February 2024
Adrienne
United States1 review8.0“It fit the bill for us.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
No view due to huge, manmade berm to the east. Nothing can be done about that. It is a good place to walk your pet if you have one. I had trouble getting my key card to work in the door to the pool, needed help.
Breakfast was very good. Staff was excellent. It was quiet and clean. Beds were comfortable.
Stayed in February 2024
-
Reviewed: 29 January 2024
Candice
United States2 reviews8.0“Great location 👌”- • Leisure trip
- • Family with young children
- • Executive Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The shampoo n conditioner needed to be refilled upon request
Great breakfast selection Great pool and hottub Comfortable beds great pillows
Stayed in January 2024
-
Reviewed: 10 January 2024
Lourdes
Mexico1 review8.0Very good- • Leisure trip
- • Family with young children
- • Executive Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Restaurant was super dirty...all the tables were sticky, but...there was only one person doing everything, so, i can not blame her.
Stayed in January 2024
-
Reviewed: 23 December 2023
Ruby
United States7 reviews8.0“Overall nice”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Price change
Friendly and clean
Stayed in November 2023
-
Reviewed: 20 December 2023
Veronica
United States4 reviews1 helpful vote10“My stay was great! The staff were kind and easy to work with and the room was comfy and clean.”- • Leisure trip
- • Solo traveller
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Clean, fast check and friendly staff.
Stayed in December 2023
-
Reviewed: 5 December 2023
Clifford
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Two Bed Pet Room - Non-Smoking
- • Stayed 3 nights
Coffee was too strong
Stayed in December 2023
-
Reviewed: 4 December 2023
Cynthia
United States1 review10Exceptional- • Leisure trip
- • Group
- • King Pet Room
- • Stayed 2 nights
- • Submitted via mobile
Everything was very good.
Stayed in December 2023
-
Reviewed: 26 November 2023
Elaine
United States10 reviews7.0“I will continue to use this location for business travel to Las Cruces.”- • Business trip
- • Solo traveller
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Great location. Walking distance to Bosque Brewery for dinner.
Stayed in November 2023
-
Reviewed: 16 November 2023
Arthur
United States2 reviews10“Nice quiet stay.”- • Leisure trip
- • Solo traveller
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Cost
Clean
Stayed in November 2023
-
Reviewed: 15 November 2023
Robert
United States1 review10“Nice place to stay”- • Couple
- • Room Selected at Check-In
- • Stayed 1 night
- • Submitted via mobile
NA
Very clean
Stayed in November 2023
-
Reviewed: 25 September 2023
Manuel
United States1 review10“great, the indoor pool is great”- • Leisure trip
- • Couple
- • Two Bed Pet Room - Non-Smoking
- • Stayed 1 night
all
great!!!
Stayed in September 2023
-
Reviewed: 20 September 2023
Mark
United States1 review10Exceptional- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Very comfortable room, and the breakfast was delicious.
Stayed in September 2023
-
Reviewed: 7 September 2023
Stacy
United States2 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Two Bed Pet Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The only issue they didn't have USB charging ports in room, I had forgotten my charging block at home , I had to go buy one at gas station it was $27.00 lol I've just never stayed at a hotel that didn't have USB ports . Other then that it was a great place .
Breakfast was good
Stayed in August 2023
-
Reviewed: 5 September 2023
Richman
United States1 review7.0“Great location, workers just punching a clock.”- • Leisure trip
- • Couple
- • Two Bed Pet Room - Non-Smoking
- • Stayed 2 nights
See above
Upon checking in the front office person was not welcoming. I am an IHG member and I was surprised. I requested a 1st floor room, end of the hall, away from the elevator. My request was granted via email. I was in the middle of the hall on the second floor. I recently had surgery and I am still sore. I was answered with a response that told me - oh too bad. The breakfast worker on the third was unfriendly. The breakfast worker today was too busy listening to her music and banging around to be bothered. The checkout woman this morning was very nice and professional.
Stayed in September 2023
Guests also reviewed these properties:
-
Protea Hotel by Marriott Cape Town Sea PointCape Town, South Africa
-
Hotel ErasmusPostojna, Slovenia
-
Bambu HotelBattambang, Cambodia
-
Protea Hotel by Marriott Cape Town DurbanvilleBellville, South Africa
-
Super 8 by Wyndham Orangeburg NorthOrangeburg, USA
-
Sea Spray Condo #404Hampton, USA
-
Appartement Charly KahrSchladming, Austria
-
Le Pressoir d'AsnellesAsnelles, France
