1515 Prudential Drive, Jacksonville, FL 32207, United States
#62 of 168 hotels in Jacksonville
Guests' ChoiceBased on 1019 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.6
Facilities
8.1
Staff
8.5
Value for money
7.7
Free WiFi
8.0
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End of dialog contentReviewed: 31 May 2024
Christy
United StatesLocation
The bartender, security, pool, bed and shower
Stayed in May 2024
Reviewed: 31 May 2024
Dave
United StatesParking lot and area is not very convenient
Clean rooms & pool and lobby bar
Stayed in May 2024
Reviewed: 27 May 2024
Philip
SwitzerlandFriendly staff, spacious room and hotel located directly at the Southbank riverwalk.
Stayed in May 2024
Reviewed: 16 May 2024
Felicia
United StatesNothing
Location, food and staff
Stayed in April 2024
Reviewed: 16 May 2024
Schneider
United StatesValet staff could use some polish. Effort was great and very polite.
Great location.
Stayed in May 2024
Reviewed: 13 May 2024
Lawrence
United StatesCheckin outside lobby
Proximity to Eerbank Stadium
Stayed in May 2024
Reviewed: 13 May 2024
Lisa
United StatesShower floor under mat was black - the bottles on the shower wall are located where you stand so you’re constantly bumping into them- should have been on back wall. It was overpriced.
Location to river walk and great restaurants. Beds were amazingly comfortable.
Stayed in May 2024
Reviewed: 13 May 2024
Joey
United StatesThe lights in the room flashed on and off when they worked.
Location to nice restaurants and the stadium
Stayed in May 2024
Reviewed: 9 May 2024
Kerstin
United StatesClean room. Nice walking along the river. Good seafood restaurant nearby.
Stayed in May 2024
Reviewed: 7 May 2024
Kit
United StatesClean airy and great location Water taxi excellent
Stayed in May 2024
Reviewed: 7 May 2024
Judy
CanadaBathroom renovation needed
Location
Stayed in May 2024
Reviewed: 6 May 2024
Brian
United StatesThe shower water was either freezing cold or scalding hot, it would not get to comfortable temperature. Facility inside and out looks dated and needs overhaul to be worth the cost.
Stayed in May 2024
Reviewed: 4 May 2024
Chris
United KingdomLack of food options for lunch
Friendly staff, good location for Everbank stadium
Stayed in May 2024
Reviewed: 18 April 2024
Brenden
AustraliaAircon in room was not working. We only stayed for one night and by the time we realised it wasn’t working it was late in the evening and kids had gone to sleep. I’m sure if I had notified reception attempts would have been made to rectify the situation as the staff were all very friendly.
Great location. Great size room. Nice big outdoor pool area.
Stayed in April 2024
Reviewed: 11 April 2024
Ann-marie
United Statesvery pricey
location was perfect walked to attend concert staff was friendly and helpful
Stayed in March 2024
Reviewed: 9 April 2024
Carole
United StatesThe check in staff was a little dude! We had no reservations! Told my husband they had to block off rooms for a sister hotel! No rooms were available. I then booked with booking. Com
Stayed in March 2024
Reviewed: 9 April 2024
Brittany
United StatesCheck in time took 2 hours. When I got to my room the door did not seal all the way, you could see the hallway. There is no smoking on the premises but I could smell smoke while laying in bed
How beautiful the inside was
Stayed in April 2024
Reviewed: 8 April 2024
Justin
United StatesThe pool area closes at 9pm☹️ didn’t get a chance to visit ; maybe next time. Tried to rent a microwave on the first night and we were told they were all given out then we were told they didn’t do microwave rentals at all the second night.
Can’t beat convenience !! This hotel was close to everything we needed. We traveled by bus (only 8 minutes away from the hotel) then uber around ( all rides less than 7 dollars a person). Right on the river walk . Beautiful scenery.
Stayed in April 2024
Reviewed: 23 March 2024
Lucy
United StatesLeft an item behind ( yeti bag) we did the label thing to get it back. We had to call back after a few days and found out bag had not been sent out yet. Did receive it eventually. Took longer than expected considering we are only 6 hrs away.
Restaurant service was slow, sent back soup. It was lukewarm to cold. Took 10 min + to get it back. By then husband was almost done with his burger.
Stayed in March 2024
Reviewed: 13 March 2024
Roulhac
United StatesCloset was not very large
Bed was very comfortable.
Stayed in March 2024
Reviewed: 7 March 2024
William
United StatesThe hotel interior is a little tired from a maintenance standpoint and the breakfast at the restaurant was overpriced.
Nice and quiet location near the river
Stayed in March 2024
Reviewed: 4 March 2024
Julie
United StatesThe bed was so uncomfortable
The staff was very nice. We ate at the restaurant and again very nice. The food was very good.
Stayed in March 2024
Reviewed: 29 February 2024
William
United StatesBreakfast and dinner options
Friendly staff, clean and updated
Stayed in February 2024
Reviewed: 28 February 2024
Norma
United StatesDisappointed there were no restaurants on the river walk
Washing/drying machines on site Convenient for rental car drop off Comfortable beds
Stayed in February 2024
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