433 Chestnut Street, Philadelphia, PA 19106, United States
#31 of 89 hotels in Philadelphia
Guests' ChoiceBased on 594 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.5
Staff
8.6
Value for money
7.9
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 May 2024
Benjamin
United KingdomAmazing location! And nice heritage/well furnished. Staff were very helpful. Happy Hour 5-6pm is a nice touch too.
Stayed in May 2024
Reviewed: 8 May 2024
Scott
United StatesThe blinds let in way to much light. The staff was nice but sometimes they made you feel like you were a bother to them. Like they had better things to do instead of helping you.
Location
Stayed in May 2024
Reviewed: 1 May 2024
Dave
United KingdomNot the cleanest. Some of the fittings in my room were damaged or not working.
Nice and quirky. Felt like it had some character.
Stayed in April 2024
Reviewed: 29 April 2024
Vino
United StatesWish the rooftop lounge was open. Was challenge getting room service. But pick uop was easy and less costly
Perfect location. Lots of Park space. Convenient location. Very pet friendly. Kind, Helpful staff. Great breakfast
Stayed in March 2024
Reviewed: 20 April 2024
Debra
GibraltarNo tea/ coffee making facilities in room Had booked a mini bar but it wasn’t filled
Staff Decor
Stayed in April 2024
Reviewed: 12 April 2024
Tina
United StatesThat there was no laundry facilities and no pool
The location of the hotel to everything
Stayed in April 2024
Reviewed: 8 April 2024
Holcomb
United StatesVallet parking meant we could not park our Zipcar and had to pay for off-site parking.
Friendly staff. Welcoming to our dog. Convenient location.
Stayed in March 2024
Reviewed: 4 April 2024
Lars
GermanyUnfortunately, we had a room facing into the inner side with no view at all and no option to open a window. Somehow sad - all other things great!
Atmosphere and friendliness of staff.
Stayed in March 2024
Reviewed: 18 March 2024
Ellen
United StatesCarpet was a little ratty and there was no soap in the bathroom
Very conveniently located.
Stayed in March 2024
Reviewed: 10 January 2024
Rachel
United StatesBecause my room was an interior room and looked to the inner patio - and because I was there in January when there isn't as much sun - my room was kind of dark. I also wish there were microwaves in the rooms. I was able to ask for one and have it sent to my room quickly, but it still seems like a hotel of this caliber should just include one in all of the rooms. But you can get one!
The staff is, in my opinion, the best thing about this hotel. They were wonderful and super helpful. The location is also amazing and can't be beat. The room itself was very large and comfortable. I also brought my dogs with me, and the staff loved them and gave them treats. The hotel is also very close to several parks with grassy areas, so I didn't have a hard time finding places for them to take potty breaks.
Stayed in January 2024
Reviewed: 30 December 2023
Lucas
BrazilThe internet was slow and would drop the connection at times. There was some outside noise that we could hear (maybe from the corridor, maybe from rooms close to ours). We tried to get breakfast downstairs but there was no room for us.
We liked the location, which is close to many historical sites and within a walking distance from some of the shops and restaurants. The bed was very comfortable, and the room was large and clean. The lounge downstairs is cozy. Service was great, we didn't have to wait for anything.
Stayed in December 2023
Reviewed: 27 December 2023
Patrick
United StatesRoom was comfortable and clean. Enjoyed the wine happy hour each afternoon. Location was great for our purposes. Restaurant had delicious food.
Stayed in November 2023
Reviewed: 19 December 2023
Elvis
AustraliaThere was free wine hour at 5pm & free coffee hour at 7am
Stayed in December 2023
Reviewed: 11 December 2023
Annie
United StatesI booked a king room with a view but we did not get a room with a view of Independence Park as it was stated in the booking
Location, spacious room
Stayed in December 2023
Reviewed: 28 November 2023
Brigitte
FranceThe disappointing decoration of the attached restaurant. The lack of facilities in the bedroom (no tea boiler for instance)
Room and bath was spacious, originally decorated and really comfortable. The hotel lounge is particularly spectacular
Stayed in November 2023
Reviewed: 28 November 2023
Ronald
United StatesThe room was a bit small. We had two big beds, so there wasn't a lot of space. No one cleaned our rooms either of the two nights we were there. I thought the first time was a misunderstanding with the lady cleaning on our floor. I returned to our room to get my medicine and she said something to me about cleaning our room. I thought she was questioning whether I wanted her to clean it. I told her I'd be right out after I got my medicine. I think she took me to mean that I didn't want it cleaned. I called reception that night to make sure it would be cleaned the next day, but we returned to unmade beds the second day as well. I'm not really sure what happened. It's a shame because having fresh towels and sheets is nice when you're saying in a hotel. And it wasn't cheap, so that was a bit disappointing.
The building is lovely. I really enjoyed reading in the lobby early in the morning. The music was great, the furniture beautiful, and the location near Constitution Hall was incredible.
Stayed in November 2023
Reviewed: 21 November 2023
Eric
United StatesDirty elevator. Dirty, faded old carpets in the halls. Dirty and marked hallway walls. Poor shower stream. Small TV. TV slow to respond to remote. Bed not made well. Mirroered nightstand was smudged. Valet inattentive and slow at check-in. No doorman out front to help. Slow valet to bring car at check out. No mini-bar in room w no snacks. The only thing available in the room was a $10 water.
Great location. Friendly reception desk.
Stayed in November 2023
Reviewed: 22 October 2023
Tim
United StatesGreat room, very clean, quiet stay. Enjoyed complimentary evening drinks in lobby. Unique decor, vibe of the whole building was cool, inviting.
Stayed in September 2023
Reviewed: 15 September 2023
Click
United StatesLocation and the restaurant next to it.
Stayed in September 2023
Reviewed: 13 September 2023
Yong
United StatesNothing.
Our room faced the Bourse.
Stayed in September 2023
Reviewed: 29 August 2023
Mary
United StatesDj was playing loudly across the hall for 5 hours during my stay which made resting difficult until after about 10:30 pm
Absolutely adorable room. Very dog friendly and easy to navigate to.
Stayed in August 2023
Reviewed: 27 August 2023
Tim
SwitzerlandRestaurant excellent food but pretty overpriced.
Staff are amazing! Room extremely comfortable and location can’t be beat!
Stayed in August 2023
Reviewed: 20 August 2023
Jessica
BermudaWas busy so valet took long time, we also had requested a crib and it wasn’t provided, had to ask again and it took a while to arrange and my baby was v overtired.
Location and clean
Stayed in August 2023
Reviewed: 15 August 2023
James
United States$60 for valet parking (plus tax) is pretty steep
location near my family; bed was great; room was comfortable and nice
Stayed in August 2023
Gold Coast, Australia
Yeppoon, Australia
Amirim, Israel
Alexandra Headland, Australia
Domodedovo, Russia
Moranbah, Australia
Uløybukta, Norway
Naples, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content