921 Canal Street, New Orleans, LA 70112, United States
#11 of 168 hotels in New Orleans
Guests' ChoiceBased on 275 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.3
Facilities
9.2
Staff
9.3
Value for money
8.6
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End of dialog contentReviewed: 30 May 2024
Debbie
United StatesHaving to take two different elevators to get to your room
Beautiful property luxury stay
Stayed in March 2024
Reviewed: 25 May 2024
Debra
United StatesAll good!
Loved it! Nicely done rooms with very comfy beds. I didn’t get to stay very long, but I’ll be back and add another day or two so I can enjoy the property.
Stayed in May 2024
Reviewed: 8 May 2024
Tiffany
United StatesArt
Love
Stayed in April 2024
Reviewed: 3 May 2024
Natasha
United StatesGood location and cleanly
Stayed in April 2024
Reviewed: 7 April 2024
Dietz
United StatesNo outdoor pool
We got room service morning and night. Fresh beignets every day. Kevin the concierge was awesome!
Stayed in April 2024
Reviewed: 1 April 2024
Abi
United StatesEveryone was very polite and the bed was amazing
Stayed in March 2024
Reviewed: 9 March 2024
Patricia
United Statesnothing
the room was a good size, the hotel is well located and service was great
Stayed in March 2024
Reviewed: 27 February 2024
Aaron
United StatesThe neighborhood right outside the hotel has a plethora of homeless and it is not well lit and poses a safety risk especially at night.
The hotel and room was well decorated and comfortable. The cocktails and live jazz were great. All the staff were very friendly and helpful and an overall pleasure to interact with
Stayed in February 2024
Reviewed: 25 February 2024
Deborah
United StatesBeautiful!! I felt prettier being surrounded by so much beauty: decorum and plant displays, and every surface seemed to sparkle. We enjoyed eating in dining room as well as the lounge, being served by friendly staff who aimed to please.
Stayed in February 2024
Reviewed: 1 February 2024
Ariana
United StatesDidn't like having to leave.
This is a fancy hotel for those who appreciate ritzy style. Excellent communication and professionalism from the staff. Excellent dining and entertainment also. Comfortable rooms that are well appointed.
Stayed in January 2024
Reviewed: 14 January 2024
Volta_mundo
United StatesCost-benefit
Location Staff
Stayed in November 2023
Reviewed: 6 January 2024
Susan
United StatesTwo elevators to get up to your room.
Beautiful Christmas decorations. Super friendly staff. Excellent location on Canal St with a quick walk to the French Quarter.
Stayed in December 2023
Reviewed: 28 December 2023
Rodney
United Statesnothing really
location, staff
Stayed in December 2023
Reviewed: 27 December 2023
Tony
United StatesWe had a lovely stay! Our room was comfy, clean and we had service every day. The receptionist team was very friendly and professional.
Stayed in December 2023
Reviewed: 20 November 2023
Richard
United KingdomWished that the towels were not changed so frequently, there was no environmental policy
Stunning hotel and very relaxing
Stayed in November 2023
Reviewed: 19 November 2023
Matthew
United KingdomThe door on Canel street is closed at night. A lot of homeless/ ruff sleepers in the area, very concerned we were exposed as we were at the door. It would be favourable to have the door manned.
Stayed in November 2023
Reviewed: 4 November 2023
Stephanie
United StatesNothing.
I like that the hotel was luxurious
Stayed in November 2023
Reviewed: 28 October 2023
Jan
United KingdomFood could have been improved by having a better selection. Did not like New Orleans at all would never go back there, hotel was the best thing about the place
Fantastic rooms, comfortable beds, everything felt luxurious, good food, helpful staff
Stayed in October 2023
Reviewed: 8 October 2023
Thomasina
AustraliaNo complaints
Excellent location. Great place to catch a taxi or cable car from. Majority of staff provided excellent service.
Stayed in October 2023
Reviewed: 17 September 2023
Cynthia
United StatesHad to pass by many loiterers to get to the French Quarter. Resorted to crossing the street to avoid them.
Close to the French Quarter which allowed us to walk to many places. Staff were excellent. Room was comfortable.
Stayed in September 2023
Reviewed: 14 September 2023
Cheryl
United KingdomSpa had some nice facilities it was a shame there aren’t any communal areas where me and my husband could relax together. The treatment rooms had a very noisy fan, which wasn’t very relaxing and small details were missing that you would expect in a high end spa such as scented air and scented face cloths etc. It was also a shame that after spending 5 nights and spending plenty in the bar and restaurant, we still had to pay to have a shower, to freshen up as we had a very late flight.
Very nice hotel in a great location for all the attractions. The staff were very polite, friendly and helpful. Nice touch with the morning coffee station and beignets in the afternoon
Stayed in September 2023
Reviewed: 11 September 2023
Charlie
United StatesAll was great
Location and i like Ritz carltons
Stayed in September 2023
Reviewed: 6 September 2023
Madelynne
United StatesI can’t complain it was a great trip all around. They do only let you park using valet which was an extra charge but they probably had that disclosed somewhere in their policy and I over looked it.
It was gorgeous. And the staff were so kind and helpful. We had a stroller and the doorman every time we would walk would help us up and down the front steps. They always had water waiting at both entrances due to the extreme heat.
Stayed in August 2023
Reviewed: 31 August 2023
Louis
United StatesHallways way too cold, on third floor anyway. Took too long to get hot water in bath sinks.
Beautiful inside. Huge room and bath. Spacious shower. Comfy bed. Great polite staff. Free newspapers in lobby. Free water in lobby. And maybe best — early check in at about 11am was wonderful. Thanks.
Stayed in August 2023
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