235 East Main Street, Norfolk, VA 23510, United States
#8 of 42 hotels in Norfolk
Guests' ChoiceBased on 608 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
8.8
Value for money
7.9
Free WiFi
8.3
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End of dialog contentReviewed: 29 May 2024
Glen
United StatesI would like more variety of hot food and fruit at the lounge
It was good.
Stayed in May 2024
Reviewed: 29 May 2024
Marcellus
United StatesNo comp breakfast and cleaning details like build up of food crumbs in the crack of the seat. Sofa table not wiped good in the cracks as well.
Modern look
Stayed in May 2024
Reviewed: 13 May 2024
Kevin
CanadaHampton Rods meeting rooms were way too cold. One room was 65 degrees. People left the meeting due to it being too cold. That's ridiculous and a waste of HVAC money.
Breakfast was always great and reasonably priced.
Stayed in May 2024
Reviewed: 6 May 2024
Zoe
United StatesWe were coming by car and called about parking and were told that we could use the public lots nearby. But they were all full. We ended up paying for a private lot only to find they had valet parking. So we spent more than we would have to valet. As a "make it up to you" we were given access to the M club, but when I went for water Sunday we were checking out, there was none. I could have used tap but the ice machine on on floor was broken. For the kind of money I paid for one night, this seems like things that should be fixed,
The location was wonderful and the staff very kind once we were in the hotel. Lots of great places to eat nearby and close to Chrysler Hall which is where we were going. Everything in walking distance is something I like a lot.
Stayed in May 2024
Reviewed: 6 May 2024
Lakeitha
United StatesValet parking process too hectic. Crowded lobby.
Rooms, cleanliness, professional staff
Stayed in May 2024
Reviewed: 29 April 2024
Melissa
United Stateswaiting for the elevator
Toast, eggs, bacon floor 18 was the room
Stayed in April 2024
Reviewed: 28 April 2024
Kelly
United StatesLong check in line
Location
Stayed in April 2024
Reviewed: 22 April 2024
Jasmine
United StatesThe check in line was so long . I waited at least 45 minutes. Breakfast should be included for the prices .
Beautiful and clean .
Stayed in March 2024
Reviewed: 7 April 2024
Navid
United StatesHonestly, with such a short stay, there was nothing to dislike.
Great location on the waterfront in downtown Norfolk. Clean, comfortable, modern room. Very friendly staff.
Stayed in March 2024
Reviewed: 28 March 2024
Melva
United StatesConfusion with last name with 2 separate reservations Issue resolved
Friendly restaurant staff
Stayed in March 2024
Reviewed: 23 March 2024
Adriane
United Statesbut the elevators need to be expanded or at least upgraded. Wait times were a little excessive.
Staff were friendly and helpful. Restaurant in the facility was great
Stayed in February 2024
Reviewed: 12 February 2024
Brittany
United StatesParking
Spacious lobby accommodations lots of floors
Stayed in February 2024
Reviewed: 29 January 2024
John
United StatesNot the greatest elevators.
Good location for our needs.
Stayed in January 2024
Reviewed: 28 January 2024
Syzdek
United StatesWhen I originally called and asked if I was speaking to Marriott, the agent told me yes. I did not expect to be billed a additional $40. When I made reservation which I booked in my and name, I asked about my husband's military discount. The agent told me I mention at front desk to get the Veteran's Discount. Because I booked under my name through you, they could not change it to his name; so we lost a military 10% discount, too. Not happy with you.
Room was beautiful and clean, modern. Location was perfect and we left prior to breakfast.
Stayed in January 2024
Reviewed: 3 January 2024
Allaysia
United StatesThe room was very nice and clean. Caroline at the front desk was amazing and accommodated all my needs with no issues. The area was very safe and walking distance to many shops, restaurants and businesses.
Stayed in January 2024
Reviewed: 30 December 2023
Somayeh
United StatesThe pool was not usable for me as there was no changing room and shower.
My room was in corner with a great view and spotless clean...the bed was comfy too.
Stayed in December 2023
Reviewed: 30 December 2023
Clifford
United StatesBed was too soft, sink got clogged, shower was too little water coming out of nozzle
location, staff, cookies
Stayed in December 2023
Reviewed: 30 December 2023
White
United StatesStaff smell like weed when cleaning the room the smell what still in room when we came back today
Location was good didn't has breakfast yet
Stayed in December 2023
Reviewed: 18 December 2023
Rosa
United StatesParking was unexpected since I had to park in a parking deck behind the hotel, and it was at least $13/day or park on the street. The parking deck is not a part of the hotel, so there isn't a direct entryway to the hotel from the parking deck. This is a touristic area so don't expect to have a local pharmacy like Walgreens or CVS close by nor a grocery store. They are within a 10 or less min drive.
The ease of check-in was a plus. The location was convenient for restaurants, events, and the ferries. This area seemed safe and with things to do for the family.
Stayed in December 2023
Reviewed: 15 December 2023
Husain
KuwaitThe hotel is nice, and the staff are really professional, I like it.
Stayed in December 2023
Reviewed: 3 December 2023
Anders
DenmarkStill waiting for my bill.
Stayed in December 2023
Reviewed: 21 November 2023
Celso
Spain- Price of the car service - I would recommend that the hotel provides more working clothing to the dining hall staff as they wore clothing that seemed old and worn out.
- Kindness of the personnel. - Breakfast variety.
Stayed in November 2023
Reviewed: 20 November 2023
Futch
United StatesThe property had several events going on the the wait time for elevator exceeded upward of 10 minutes
It was close to our event, staff was great especially at front desk and in M Club
Stayed in November 2023
Reviewed: 26 October 2023
Tazzie
United StatesCleanliness
Location
Stayed in October 2023
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