100 South 12th St., Richmond, VA 23219, United States
#12 of 75 hotels in Richmond
Guests' ChoiceBased on 626 hotel reviews
8.5Cleanliness
9.1
Comfort
9.0
Location
9.1
Facilities
8.7
Staff
9.0
Value for money
8.1
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End of dialog contentReviewed: 10 July 2023
Terreque
United StatesThe staff were so friendly and helpful. The hotel was located in good walking distance to eateries.
Stayed in June 2023
Reviewed: 7 July 2023
Gabriel
United StatesAnachronic and old
Location is prime
Stayed in July 2023
Reviewed: 3 July 2023
Chris
United States$35 per day parking and $5 every time you leave throughout the day. Bad location downtown. No Jacuzzi
Stayed in June 2023
Reviewed: 24 June 2023
Diane
United StatesThe accommodations and staff were terrific. We had a lovely delicious dinner at the BAR and an excellent breakfast the following morning. We will recommend the hotel and hope to stay there or another OMNI when we are on the road again.
Stayed in May 2023
Reviewed: 22 June 2023
Caroline
United StatesVery nice. Beds were comfortable. Upscale vibe.
Stayed in April 2023
Reviewed: 21 June 2023
Pursley
United Stateswasn’t happy that they had a scheduled power outage scheduled for 9am-4pm on the last day of our stay. I feel that should have been communicated prior to the night before!
it’s a beautiful property, several food options within walking distance.
Stayed in June 2023
Reviewed: 19 June 2023
I
United StatesI got lost and the other person gave the right direction
I loved everything about it
Stayed in June 2023
Reviewed: 15 June 2023
Fazakas
HungaryThe reception staff was not very efficient, nor friendly. We arrived at 1 pm and asked whether our room was ready by any chance. Upon check-out they charged us an extra 60 USD for "early check-in", without ever having mentioned such a charge beforehand. We would just have gone to get lunch and moved in a bit later, had they informed us about this ridiculous 60 USD surcharge. This ruined an othervise lovely stay.
Nice rooms, lovely restaurant, excellent location.
Stayed in June 2023
Reviewed: 1 June 2023
Joyner
United Statesenvironment
Stayed in May 2023
Reviewed: 24 May 2023
Linh
United StatesThe bathroom was not fully clean to my expectation. Bed was rough and itchy
Staff were great. It was nice to have Starbucks on site.
Stayed in May 2023
Reviewed: 17 May 2023
Erik
United StatesThe rooms are quite small, and the restaurant and bar are both expensive and mediocre.
Location in downtown is great
Stayed in May 2023
Reviewed: 15 May 2023
Bernard
United StatesVending Machines on 3rd floor. Took 3 dollars off Mt card for every ite.
Check in was exceptional. Very thorough
Stayed in May 2023
Reviewed: 14 May 2023
Elizabeth
United StatesNothing is dislike, really. My room had a soaking wet spot on the floor, and I informed the hotel even though I wasn’t expecting them to do anything about. They offered to send someone up to take a look at it but I declined. Was only in the room to sleep anyway. Just a pricy hotel in a convenient location. Room seemed clean otherwise.
Walkable to Brown’s Island and Belle Isle
Stayed in May 2023
Reviewed: 9 May 2023
Edward
United StatesRestaurant real fast service was poor.
Room and location
Stayed in April 2023
Reviewed: 8 May 2023
Cathy
United Statesthe price
close to venue
Stayed in May 2023
Reviewed: 1 May 2023
Xandria
United StatesMy stay was great. Nothing bad to report.
Room was really nice and clean. Comfortable beds. Great valet service.
Stayed in April 2023
Reviewed: 24 April 2023
Juan
United StatesThe staff was extremely courteous and helpful. Beautiful decorations and great view of city. Great location. Room was clean and smelled nice. Tangerine soap was great.
Stayed in April 2023
Reviewed: 18 April 2023
Dannielle
United StatesFront Desk Staff was very helpful, knowledgeable, and friendly!
Stayed in April 2023
Reviewed: 16 April 2023
Angela
United StatesI didn't like the fact that we had to pay for parking each night and didn't find out till we got to the hotel.
The quietness of the hotel at night The staff was very pleasant
Stayed in April 2023
Reviewed: 10 April 2023
Kiwi
United StatesNothing !
Very comfortable room and bed. Staff were great, very helpful. Good location for downtown sights, dining etc
Stayed in April 2023
Reviewed: 1 April 2023
Jacqueline
United StatesThe bed pillows were too soft for me. But there wasn't anything wrong or unpleasant with our stay
Clean, great location. Easy to walk to places we wanted to go. Valet parking.
Stayed in March 2023
Reviewed: 31 March 2023
Stephanie
United StatesThe smoking balcony was closed during our stay. It wasn’t too inconvenient but we would have enjoyed the view.
The ability to walk just downstairs to have breakfast and dinner was super convenient. The staff were super helpful!
Stayed in March 2023
Reviewed: 30 March 2023
Neil
United StatesLocation, quality of room, restaurant
Stayed in March 2023
Reviewed: 27 March 2023
Christopher
United StatesBed wasn't comfortable. Seems like the mattress needed to be fillpped dipped towards the center.
The overall experience was very nice
Stayed in March 2023
Reviewed: 21 March 2023
David
United StatesElevators need some servicing!
Good Location.
Stayed in March 2023
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