Beds and pillows were amazing. Room stayed cool and compfortable

Stayed in May 2024

Pool area needs some love. Wall areas need a paint job. Lots of rust spots and peeling.

Good options for breakfast being included. Nice-sized room! Bed super comfy!

Stayed in May 2024

Not enough shade at the (very small) pool. We left after 5 minutes as it was just too hot. Lifts are slow, it felt like they weren’t all operating as there was always a delay. Room was very basic for the price ie no wardrobe, just a small shelving unit, no luggage rack. Coffee machine was broken. Breakfast should really be included for the price of the room.

Very big grand old building. Fantastic location. Helpful staff. Overall a comfortable stay.

Stayed in May 2024

The shower was a bit sad. I’d rather have a very good shower and not have a bath at all, than to have a shower and bath that are both below average.

Bed was extremely comfortable, great to have the TV that can pull out and be accessible from bed. Nice views, loved watching the sunset.

Stayed in May 2024

The view from our room was amazing!! The food in the bar and barrel was so good!! Great location lots of restaurants nearby!

Stayed in March 2024

Didn’t have the room with view we booked. They adjusted the price. But was disappointing.

Location, very modern and clean

Stayed in March 2024

Balcony view.

Location.

Stayed in April 2024

Not like I don’t like we can deal with it but since it’s Soo busy weekend the elevator takes forever but one time that the line was long, they accommodate the long line and took us to the maintenance elevator, for me that’ was an A plus

I rarely give comments but this would be my second time this year and I would say I will stay here again next time. The rooms were clean. Staff was Soo accomodating. Ohhh yahh and it’s right across the convention that our event happened.

Stayed in April 2024

NA

Nice location for sports event.

Stayed in April 2024

Nothing

I think it’s perfect and located downtown within restaurants and bars and extremely close to the stadiums

Stayed in April 2024

Only niggle is very low water pressure.

Stayed in March 2024

Clean Staff friendly Comfortable beds Location Beautiful property Awesome vibes

Stayed in March 2024

Pool was not suited for adults. We had an issue with the cleanliness of our room. The room was not cleaned the final night of our stay. The management team refused to have the room cleaned and/or comp us for the uncleaned room. We ended up having to relocate rooms completely. We chose the Hyatt for the focus on luxury and cleanliness, so we were very disappointed and had never experienced such before.

The location and amenities

Stayed in March 2024

No receipt was received for my stay

Near down town within walking distance

Stayed in March 2024

The B&B restaurant service left much to be desired. The food was good though

lovely, convenient and comfortable

Stayed in March 2024

All areas met or exceeded our expectations. We were here to see Bruce Springsteen and the location could not have been better. Check-in and check-out were quick and easy.

Stayed in March 2024

Nothing at all

Great walking distance from everything

Stayed in March 2024

For 15years we always stays her for a dance competition and cheer competition. Our daughter loves it up til now that she’s already 13. She still gets excited with the elevator and now with her lil brother doing it with it. And of course the convenience that it’s walking distance to the convention center. Hopefully that price will not go up every time though that we can’t afford anymore😭😭😭but overall we WOULD STAY HERE NEXT TIME Ohhh the restaurants food were great and I wished to eat more there

Stayed in March 2024

nothing

18th floor, beautiful sunset/sunrise, break was good, dinner was excellent in restaurant

Stayed in February 2024

See above - -

Madalyn, at the front desk (downtown Phoenix) was amazing I was super impressed with her!! I did not have a chance to enjoy breakfast at your place. I stayed in room 2134 and the nozzle to the shower, (how to turn on the water), was very very loose, I thought it was gonna fall off..... I really thought the nightlights around the bottom of my bed, were an added bonus!!!

Stayed in February 2024

Nothing!

Clean, massive and comfortable space! Amazingly kind staff and so many offerings!! Having the market open until 11 was also a real treat as most of our time was spent out late so having good food options after 9 was a blessing!

Stayed in February 2024

pricey

location close to concert venue

Stayed in January 2024

The breakfast needs to be reconsidered. It appears to be fully catered out to a different team that doesn’t share the same friendly vibe as the hotel team. I typically the Hyatt in the Middle East known for its extraordinary breakfast. This was a let down here.

This is one of the nicer Hyatt I have stayed at between the US and the Middle East. Staff is very friendly. The rooms are very clean. Generally, this was an excellent location.

Stayed in November 2023

The view of the room was amazing!

Stayed in November 2023