11111 North 7th Street, North Mountain, Phoenix, AZ 85020, United States
#86 of 132 hotels in Phoenix
Guests' ChoiceBased on 632 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
8.5
Facilities
7.8
Staff
8.3
Value for money
7.1
Free WiFi
7.4
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End of dialog contentReviewed: 4 April 2022
Thomas
USANot knowing where all of the restaurants where and all of the amenities and Facilities available
Room size was nice facility was very clean
Stayed in April 2022
Reviewed: 1 April 2022
Kimberly
United StatesWe had trees being cut down right by our room which made it rather noisy.
The hotel is beautiful and unique with the mountains surrounding it.
Stayed in March 2022
Reviewed: 28 March 2022
Fox
United StatesThe only complaint I have would be we weren't notified that the wifi wasn't working upon check in.
Great location,very clean, staff was friendly
Stayed in March 2022
Reviewed: 28 March 2022
Paul
CanadaThe hotel seems in need of facelift. Chipped paint everywhere. A little run down. Expected better for the price.
Large room with balcony.
Stayed in March 2022
Reviewed: 24 March 2022
Jeff
United StatesNot enough chairs around main pools by lobby area and the falls. terrible WiFi, absolutely did not work in the room.
nice location, excellent access to the hiking trails rooms were a good size.
Stayed in March 2022
Reviewed: 15 March 2022
Robert
United Statesnot much
all the heated pools
Stayed in March 2022
Reviewed: 9 March 2022
Sherri
United StatesWe paid extra for a pool room only to get there and the pool was down and no internet in our room. They did move us to another room. The hotel needs a bit of updating, it was a bit old and outdated for the price they charged. Not a very kid-friendly location.
The location was great.
Stayed in March 2022
Reviewed: 3 March 2022
Wayne
United StatesThe suite needs to be updated.
The suite itself was dated. The ground on the other hand were beautiful.
Stayed in February 2022
Reviewed: 3 March 2022
Fred
United StatesNo wifi is a problem for your property. Hopefully room service breakfast will be offered at some point. Bedside lamp was broken on one side.
Excellent aesthetics in terms of terrain and views. Different pointe of view restaurant is among best fine dining restaurants we've enjoyed, and we're from the new York city area. Staff very helpful and friendly from front desk to shuttle drivers and restaurant server.
Stayed in March 2022
Reviewed: 18 February 2022
Daniel
United StatesWe had to carry our luggage to our rooms. We had a little issue with our breakfast vouchers, but it was taken care of after
The room had a great view.
Stayed in February 2022
Reviewed: 18 February 2022
Jennifer
United StatesLack of evening restaurant options.
We loved the beautiful views and also the small private pool areas.
Stayed in February 2022
Reviewed: 14 February 2022
Shannon
United StatesBad/to no reception. Up charge for better internet. No microwave available to re heat food ordered from kitchen.
Easy check in, quiet location, quick room service, comfort beds and nice staff.
Stayed in February 2022
Reviewed: 8 February 2022
Eric
United StatesThat the T.V. in thebedroom didn't work.
Everything was close didn't have drive anywhere.
Stayed in February 2022
Reviewed: 7 February 2022
Stephanie
United StatesThat you can't go to the top to look out anymore with out a reservation.
Everything was good except when I arrived the room was 100.00 more then what I reserved the room for.
Stayed in February 2022
Reviewed: 27 January 2022
Barry
United StatesVery poor wi fi and phone service! Resort felt they had to charge an extra $15 nightly for pool side room when we had requested room in advance and they were not even close to full capacity!
Did not eat the breakfast at the resort. Poolside location was close to golf and water park!
Stayed in January 2022
Reviewed: 27 January 2022
Kathy
United StatesWe booked it knowing it is a resort, but it’s expensive for a one night stay if you don’t take advantage of all that a resort offers
nice golf course, good restaurants, clean room
Stayed in January 2022
Reviewed: 22 January 2022
Kari
United Stateshot tubs aren’t consistently hot but more like luke warm. my son said the pull out bed was really thin this time (we’ve stayed previously and it was better).
always very clean and inviting. Freddy at check-in was amazing, incredibly friendly and helpful.
Stayed in January 2022
Reviewed: 19 January 2022
Lori
United Statescoffee is hard to find and even lesser motels have coffee without an extra charge
beautiful place
Stayed in January 2022
Reviewed: 3 January 2022
Frances
United StatesCost of food was outrageous
Location and number of pools and hot tubs
Stayed in December 2021
Reviewed: 2 January 2022
Katherine
United Statesthere was old coffee spilled on the counter when we got our room. it was outdated as far as no USB ports in the room. the bathtub was very small.
beautiful views and the room was big
Stayed in January 2022
Reviewed: 28 December 2021
Jean-rémi
Franceview
Stayed in November 2021
Reviewed: 9 December 2021
Susan
IrelandIt felt like I had expected the room to be bigger for the price. But overall it was a good experience.
The room was near to the pool which was nice. It was also very quiet on the property which was appreciated.
Stayed in October 2021
Reviewed: 30 November 2021
Joseph
United Statesconvenience, resort had it all.
Stayed in November 2021
Reviewed: 28 November 2021
Two
United StatesThe cleaning service was terrible. We asked for fresh towels. They put the towels on the dining room table but DID NOT remove the dirty towels left on the bathroom floor. We also left trash can by the towels that clearly needed emptying but that was disregarded as well.
Stayed in November 2021
Reviewed: 17 November 2021
Jordan
United StatesThe room smelt like mildew when we first walked in. We found three bugs in our room and the comforter was stained.
It was very private and the room was comfortable. we liked that the small pools stayed open until 11.
Stayed in November 2021
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