Loud party in a nearby room. The breakfast was disappointing.

We liked the location and size of the suite.

Stayed in June 2022

We booked a “one” bedroom suite expecting to have separate sleeping quarters. A little disappointed when we open the door to see one big room. Although the room was very big and spacious.

Full kitchen area and the room was huge!

Stayed in July 2022

Rooms could be a bit cleaner

Every staff member I came in contact with

Stayed in June 2022

The breakfast!

Really like the rooms and the size along with full kitchen.

Stayed in June 2022

location is a bit far out.

spacious apartment with everything you need

Stayed in June 2022

No instructions for odd shower mechanism. There was street racing going on nearby on Saturday night.

Room was truly a suite, and the workdesk came in handy.

Stayed in June 2022

outdated, room was not worth money spent - no hangers in closet, had to go to front desk for iron, hairdryer, sheets & pillows for pull out. only one person working entire property.

location suited our needs

Stayed in May 2022

location is somewhat inconvenient if you do not have a car.

Comfortable bed and air temperature. Breakfast was basic but all we needed. very friendly and helpful staff.

Stayed in May 2022

Room smelled like smoke - they gave us a new room that was somewhat better. It happened to be a cool weekend so we opened doors and windows to air the room out. Aside from the room smelling like cigarette smoke- the room was very clean. And the staff was very nice. The parking lot and other visitors were quiet and we had no issues.

Staff was super friendly and accommodating- the cold breakfast option was nice and they had snacks and water available during day.

Stayed in May 2022

The room is maintained to a reasonable standard but very outdated

The room is maintained to a reasonable standard but very outdated

Stayed in October 2021

location not very good, had trouble finding a place to eat

room was fairly good size, had a kitchen, sofa, king size bed, comfortable

Stayed in September 2021

Not a great location

Nice hotel…clean friendly staff

Stayed in August 2021

Didn't provide water bottles (or any water). They said it was because of COVID precautions but last time I checked water bottles qualify as COVID safe.

Stayed in August 2021

This was second time we stay at this hotel that we had problems with the AC unit and we had to be moved from the ground floor to an upstairs unit. When we requested the floor unit, because of our disabilities. Also the towels they only had set up for one guest when it it was three of us, we requested more towels and face clothes no face clothes at all. I was very disappointed and I had referred friends of mine to stay that same weekend, totally embarrassed.

I was totally grateful to Mr. Salomon who help us move to the upstairs unit, because without him I could not have made it with moving my things and he came back to check on us when we was checking out to help us bring our things down. He was a big help.

Stayed in August 2021

When we got to our room, we noticed there were no wash cloths or hand towels in the bathroom. I requested some from housekeeping as we were leaving to go to dinner. When we got back, there was one wash cloth and 2 hand towels. Since there was 2 of us, one of us had to use a hand towel to shower with. The next morning, I asked the front desk for some, and was told there were none available. I asked if I should go to Target to purchase my own to use. I was instructed that there was an IKEA nearby!

The location was great! Close to restaurants and beaches.

Stayed in August 2021

I was a bit worried bout location but it was ok. Parts of it were a bit sketchy like a last minute notification about a security fee of like $300. It worked great for us but it wasn't overly nice & no daily house keeping. We also had to ask 4 clean towels. Thought ceiling fan would fall on our heads, rattled so bad. Bed not very comfortable. Staff was very friendly.

Size of place was great & roomy. Nice setup, love kitchen area.

Stayed in July 2021

The whole entire experience was aweful. Booked weeks in advance for a double occupancy. Called the day before to verify my room was still reserved. Called the day of check in to let them know i would be a little late for check inand again verified my reservation was still available.got yes conformation both times. When i arrived i was told they had no more double bed occupancies available and was forced to seperate the kids from us only for the kids to get sick from the smell of the room. Smelled like dead rodents. 2 kids sick . Moved all the kids into our room and i had to sleep in the car while my wife slept on the floor so the 3 kids could sleep in the bed. I was put in an area where it was nothing but people using vouchers to have a place to stay. It literally felt like a shelter . I couldnt sleep for the safety of the kids since their room was around the back of the building with the main door exposed to the public which had people walking around all night long. And when asked to correct it. They tried to offer me another room for the kids but was on the other aide of the hotel and was told the shower was disgusting and that the last renter returned the room and dint stay there. It was aweful , unsafe for bigger families and completely unsanitary. Our main room didnt even have sofa that was suppose to be in there. The kids room had coffee maker with no coffee pot and coffe that was made for a different kind of machine. Stove burner broken and sticking out damp carpets and musky and rotting rodent smell. Never again. I feel bad for the staff that work and try hard to keep things running. Who ever owns it should be ashamed in letting that nice looking place get so run down. Spend some money and fix the place up. Im surprised the city hasnt shut them down or at least inspected the whole place. The only good thing there is the staff and the PENTHOUSE SUITES. Other than that its not anything i would recommend to anyone.

The staff was nice and respectful and also professional about their jobs.

Stayed in May 2024

Not enough pillows and sheets in the room. Wish we had this to be able to use the pull out couch.

The proximity to downtown. The location right off the highway. And overall the vibe.

Stayed in May 2024

Location far from any eatery Not a safe place Anyone can have access to premises

Stayed in May 2024

The pictures on various sites are misleading. It is a really old facility (pretty much a glorified motel) that shows its age. The first room I was given had stains on the carpet and smelled. The replacement room has spots all over the carpet, the pull out couch was filthy, cobwebs in the corners and so much more.

The location is great near downtown and the front desk staff was friendly.

Stayed in May 2024

The location was a little sketchy at first. What made it nice was the gate and the security guard on site. The bathroom had what looked to be black mold in the shower and in some of the corners of the walls. There wasn't a bathroom fan so it makes sense the humidity is just sitting. The room smelled like stale old carpet SO bad I had to open the door and light a candle. There was a lady screaming at someone around 11pm at night, luckily it stopped when the security guard came around.

I loved how the property had a 24/7 security guard. That made me really comfortable at night. The property is also gated which I appreciated given the area the hotel was located in.

Stayed in May 2024

First - the staff and reception were excellent. No complaints there. The room however … made me want to shrivel up and become insentient bacteria because only then would I feel comfortable. There were stains everywhere - up, down and all around. The stench of cigarette smoke is a health hazard especially for sensitive folk with breathing issues or folks with small children who don’t deserve to be exposed to secondhand smoke. We had to change hotels immediately, no contest. We just couldn’t do it. It was like being in an episode of Fear Factor, truly. I’d expect that level of dilapidated filth from the home of a hoarder that had been through a last-ditch-effort clean up but not a hotel/inn. It felt like I was staying at the home of a nasty relative with a smoking issue and too many pets, neglected pets, because the room also reeked of animal in certain parts and as someone who is only mildly allergic to cats and dogs …. My throat started closing up so we definitely had to get out of there. Its hard enough to clean a home and make it appear pet free but I don’t know how they expected to clean a hotel room of pet dander and fur. Please, although the staff were nice, you don’t pay all that money for nice reception. You pay for the room. And whatever you pay for New Haven Village Suites will NOT be worth it. Staying here is high-key masochistic.

Nothing. Nada.

Stayed in May 2024

Other guests were loud at night

Acceptable breakfast.

Stayed in May 2024

Nice room and good breakfast.

The breakfast is generous. The room is clean.

Stayed in May 2024

It was disgusting.

This is the WORST place I have ever stayed in . I was traveling for work and booked 5 days here. I checked out immediately! The rooms stink. ( requested a room change and still!) the carpets are stained, there are spiders in the rooms, the mattress is stained. The oven is filthy . Just nasty !! Please save your money and time. I can't believe a place this nasty is open. It's just disrespectful.

Stayed in May 2024