651 Huron Road, Cleveland, OH, 44115, United States
#18 of 75 hotels in Cleveland
Guests' ChoiceBased on 1040 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.2
Facilities
8.3
Staff
8.8
Value for money
7.9
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Daniel
United StatesIt may have just been a bad night but it was so loud all night. Both the insane amount of street noise and frequent yelling within the hotel was too much and made it so hard to get decent sleep. Thin walls and windows that let in every noise outside.
The location is amazing if you are going to a Cavs game. The walk to and from the arena is less than a minute.
Stayed in May 2024
Reviewed: 11 May 2024
Tracy
United KingdomParking is valet only, unless you can park in a local garage. Coffee machine in the room was a bit awkward to use. We were close to the elevators, which can get a bit noisy with people coming and going.
Hotel is in a great location and walking distance to quite a few attractions. The room was a decent size with a really comfortable bed. Would recommend it if you're in Cleveland for a sporting event as the major stadiums are close by. Lots of places to eat and drink within a few minutes walk.
Stayed in May 2024
Reviewed: 25 April 2024
Jasmine
CanadaOur room only came with one adult towel when there was two of us staying in the same room. There was a ton of hair in the shower that wasn’t from us, gross!!!! Breakfast wasn’t the greatest.
Close to the ball park.
Stayed in April 2024
Reviewed: 23 April 2024
Maria
United StatesSheets were stained , there was hair everywhere, bathroom didn’t look too clean
Staff was very friendly
Stayed in April 2024
Reviewed: 21 April 2024
Jesse
United StatesEverything was great.
Great location for Progressive field, The Casino, and Rocket Mortgage, Fieldhouse. Lots of restaurants and bars.
Stayed in April 2024
Reviewed: 9 April 2024
Ellen
United StatesA microwave in the room and move the Keurig to the counter top to allow you to pour the water into the back of the machine. The cabinet it is currently located in was almost impossible to fill and I had to use my phone flashlight to see where to put the water in and watch the fill level. The Cafe was tucked in a corner and I think could be better utilized by the hotel patrons and pedestrians if it was marketed a little better. The food was good and priced fine and staff was wonderful but no one was using it. A shame.
We came for the NCAA Women’s Basketball Championship. The location is outstanding. It is barely a 2 minute walk to Rocket Mortgage Arena. It was a 0.7 mile walk to Tourney town and 0.3 mile further to the Rock and Roll Hall of Fame. It’s 0.2 mile to Progressive Field to see the Cleveland Guardians. 0.3 mile walk to Playhouse Square to see a show. Plenty of nice restaurants and pubs within walking distance to get breakfast, go to a pub or relax with special dinner. Heinen’s grocery is a short walk to pick up drinks and snacks for the room. The only shortcoming in the room was no microwave. The Keurig coffeemaker was good but hard to fill water in it in the cabinet where it was located. The rooms were comfortable, clean, and quiet. The staff was teriffic. Joy, the receptionist who checked us in, was friendly and very informative. The Headliner bar and cafe was nothing fancy but the food was tasty, the staff very friendly and helpful. They boxed up 2 wonderful breakfast sandwiches made from scratch for us to take with us when we checked out! How’s that for service? The valet parking was friendly and priced comparable to other hotels. just allow them a little extra time to bring your car up. We would definitely stay here again for the price and location alone. We had a great experience
Stayed in April 2024
Reviewed: 29 March 2024
Deanna
United StatesMy husband left a piece of clothing there and I have talked to 2 different staff members stating that the housekeeping would call me back and after almost 2 weeks have not heard anything back. To me that probably means someone has kept it or otherwise I would have gotten a call back. Very unprofessional!
Very close to everything.
Stayed in March 2024
Reviewed: 23 March 2024
David
United StatesNoting major there was an elevator being worked On during our stay so the wait times were long to use elevator which isn’t a huge deal but during the weekend of a major concert across the street meant hotel was full and the wait times were even longer but wasn’t a negative thing can’t help those type of situations was just more of an inconvenience but overall we love the hotel.
Location to event spaces
Stayed in February 2024
Reviewed: 20 March 2024
Carol
United StatesShower
We’re shorter (5’2”,5’5”); shower is made for people 6’ and taller. Received vouchers for breakfast which wasn’t mentioned in reservation—need to promote that.
Stayed in March 2024
Reviewed: 19 March 2024
Allison
United StatesNothing I didn't like, just wanted to mention that only one elevator of the two main ones was working and it was super creaky and not very smooth, freaked me out just a little. As you can imagine based on its location, this hotel is super busy so the hallways and certain parts of the rooms are definitely starting to show some wear and tear. Also, depending on the event schedule across the street, there can be a fair bit of noise from crowds and traffic but it dies down at a reasonable hour.
This hotel is right across the street from the RocketMortgage Fieldhouse so a bustling area of downtown and within walking distance of so much: theaters, shops, great restaurants and bars! Our room was spacious and overlooked the street, the beds were super comfy and I liked that the mini-fridge and coffee/tea set up was stored inside an armoir. It helped the room feel uncluttered. The staff are super friendly!
Stayed in March 2024
Reviewed: 14 March 2024
Sommer
CanadaSome of the staff were friendlier than others, but generally quite helpful.
Loved the location, gym and beds were comfortable.
Stayed in March 2024
Reviewed: 11 March 2024
Susan
United StatesRoom shower had broken shelf in tub surround
location,
Stayed in March 2024
Reviewed: 11 March 2024
Wray
United StatesFood in Bar closed to early. Should be open a little later when there is a game.
Awesome location right across the street from the Cavs game. Room was large and comfortable.
Stayed in March 2024
Reviewed: 26 February 2024
Killeen
United StatesThe elevator was scary, and one was out of order. The shower doors need lubed and the toilet paper holder was broke. The curtain was very heavy to open and close.
Walking distance from the concert
Stayed in February 2024
Reviewed: 26 February 2024
Steven
United StatesExpensive
Close to arena
Stayed in February 2024
Reviewed: 26 February 2024
Ann
United StatesI said there were 3 of us. And got 3 room keys. Which should have been a clue that we’d need 3 sets of towels and a blanket and pillow for the sofa bed. Only when I was already wet did I realize the body wash container in the shower was empty. I was there for the Drake concert, which I’m sure meant there were some extra rowdy guests that accounted for the trash and broken glass in the elevator
Location was perfect. We could see Rocket Mortgage Field House from the room. The staff at the desk were very friendly. I had to ask for towels and sofa bed linins, but at least they were delivered quickly
Stayed in February 2024
Reviewed: 2 January 2024
Holland-golphin
United StatesValet parking-there was only one person on staff at 4pm on NYE. That seems ridiculous in that it took a long time for the car to be parked. Breakfast-the glasses were dirty and there was sediment in the bottom of the glasses.
The hotel was nice
Stayed in January 2024
Reviewed: 2 January 2024
Gwen
United StatesToilet ran constantly; all night.
Loved the decor. Very clean!
Stayed in January 2024
Reviewed: 22 December 2023
Myra
United StatesOur room door would not close without slamming it & the shower door sqeaked something awful.
Property was in the perfect location for the Cavs game we were attending!
Stayed in December 2023
Reviewed: 13 December 2023
Lasharn
United StatesMy 1st night one of the managers seems to have a attitude. A couple of ppl noticed it. But the morning manager was GREAT. I don't know here name. But she checked me out.
It was right across from the Arena. It was a nice place to stay
Stayed in December 2023
Reviewed: 27 November 2023
Ryan
United StatesI like how close to rocket mortgage field house it is. Went down for a cavs game walked over walked back perfect.
Stayed in November 2023
Reviewed: 12 November 2023
Christy
United StatesThe bathroom and shower were a bit small.
The location was wonderful and the valet staff were super friendly and helpful. The beds were very comfortable as well.
Stayed in November 2023
Reviewed: 24 October 2023
Scott
United StatesTook a very long time for valet. Think just had 1 guy working. We had breakfast and it took awhile. I think just needed more help.
Location and room was comfortable. We enjoyed dinner and drinks at the bar.
Stayed in October 2023
Reviewed: 19 October 2023
Amy
United StatesPrice
Stayed in October 2023
Toulouse, France
Middlefield, USA
Salina, USA
Gardakot, Iceland
Estes Park, USA
La Lomba, Spain
Whangarei, New Zealand
Zinnowitz, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content