1698 West Diehl Road, Naperville, IL 60563, United States
#17 of 19 hotels in Naperville
Guests' ChoiceBased on 304 hotel reviews
6.1Cleanliness
6.9
Comfort
6.9
Location
7.4
Facilities
6.5
Staff
7.0
Value for money
6.9
Free WiFi
7.7
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End of dialog contentReviewed: 29 May 2024
Ann
United StatesDoor key cards were sketchy at best, nearly impossible all the time.Coffee in lobby was not always available and not very good at that.
There was a check-in issue with a partner Booking.com. Was told at 11PM there were no rooms left. The worker TONY went way beyond what we all thought was excellent customer service, and did manage to let us stay in a room for that night. YAY!! Tony
Stayed in May 2024
Reviewed: 27 April 2024
Richard
United StatesVery Noisy Location, My car was banged into by other Guest
Cost Per Night, Availability
Stayed in April 2024
Reviewed: 12 April 2024
Mark
United StatesGuests on upper floors tend to create noise. Yelling, stomping of feet etc.
Stayed in April 2024
Reviewed: 25 March 2024
Banks
United StatesI didn’t like how small the tv was or that there was no fridge and the closest microwave was near the office. I also did not like how they did not have towels when I called up the front desk. We couldn’t ask for any extra pillows seeing as how flat the pillows were. And there was bugs in the bathroom tub and floor. I even had to use a plastic knife to unplug the sink.
I liked the bed.
Stayed in March 2024
Reviewed: 21 February 2024
Clevio
BrazilFront desk
orst reception . three times my keys not opened the room. Only after three attempts we entered in the room
Stayed in February 2024
Reviewed: 6 February 2024
Melissa
United StatesThey charged an extra 50 dollar deposit and we won't get it back for four days. If there is an extra charge we should be told ahead of time.
It was clean and had decent parking.
Stayed in February 2024
Reviewed: 2 February 2024
Rushan
United StatesNo fridge or microwave in the room. Having to walk from the 3rd floor to vending room, to heat my grandmother's tea in 20° weather wasn't cool... Also, the uner narrow bathroom doorway wasn't wheelchair accessible. Overall, it wasn't bad for the value.
Beds were comfy. Good heating unit and water was hot...
Stayed in January 2024
Reviewed: 19 December 2023
Wazee
United StatesToo close to an expressway and noisy.
The room looked clean and stylish.
Stayed in December 2023
Reviewed: 5 November 2023
Stephen
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 3 November 2023
Tolkyn
United StatesThere is no refrigerator, kettle, coffee makers in the room
Stayed in September 2023
Reviewed: 18 October 2023
Mora
United StatesThe property was nice. It was very clean. It’s just that I rounded many people loud.
There is nothing much that I can tell you the person in the office. It was not that nice not helpful, there was many people fighting. They were loud. 
Stayed in October 2023
Reviewed: 27 September 2023
Lizorsi
United KingdomThey don't tell you, room cleaning is only once a week. The reference pictures were taken, it seems, from an angle to enhance the size appearance, but truth be told it was a bit tight and the a/C was a very old noisy gadget. There was only one type of Curtains that were only to darken the room, and if during the day you wanted sunlight you'd have to sacrifice your privacy
They had complimentary coffee in the morning and an ice machine.
Stayed in September 2023
Reviewed: 23 September 2023
Stephanie
United StatesWe stayed a week and they only clean room 1 time and they still didn't clean had to ask twice why it wasn't cleaned the 1 time they offer no one came they ignored my request and I had to walk down everyday for clean towels very annoying
Area
Stayed in September 2023
Reviewed: 2 September 2023
Kenneth
United StatesNo wifi. Tiny room. Very noisy.
Good price and location
Stayed in September 2023
Reviewed: 21 August 2023
Jeffrey
United StatesA little less loud people and commotion around my room. Tone it down and respect of others
Clean room
Stayed in August 2023
Reviewed: 8 August 2023
Cuthbert
CanadaCleaness
Affordable price
Stayed in August 2023
Reviewed: 29 July 2023
Susan
United StatesProperty was shetchy. Maintenance was poor.
Rate was good.
Stayed in July 2023
Reviewed: 27 April 2023
Mary
United StatesThe smell of the room (maybe the cleaning chemicals used?), and the size of the bathroom.
The staff, closeness to restaurants and a main road.
Stayed in April 2023
Reviewed: 21 April 2023
Paula
United StatesNew deposit required for each extension of stay
Stayed in March 2023
Reviewed: 17 April 2023
Gabriel
United Statescigarettes smoke 😞
Stayed in April 2023
Reviewed: 21 March 2023
Espinosa
United StatesThe staff was rude. I had issues my booking when I arrived and they didn’t offer me any solution but to basically fix it myself. When asked to talk to managers or anyone nobody was there. I emailed management and never heard anything back. Even though the rooms were brand new the beds had fast food trash from other visitors and lots of crumbs and crap under them.
The rooms were new and updated.
Stayed in February 2023
Reviewed: 12 January 2023
Sunitha
CanadaSomeone was shouting in the adjacent rooms very loudly at night which was not only disturbing but scary as well
Stayed in January 2023
Reviewed: 5 January 2023
Hyder
United Arab Emirateswas under renovation. no room service.
Stayed in October 2022
Reviewed: 1 January 2023
Yvette
United Statesthere maintance people knocking on the (1) about the toilet & the toilet was ok
good
Stayed in January 2023
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