The staff was very efficient and friendly

Stayed in May 2024

Bed, bathroom, parking, lack of attention to detail.

Meeting facilities and patio.

Stayed in May 2024

Location and cleanliness

Stayed in April 2024

Noisy AC

Great location

Stayed in April 2024

Limited food items at the restaurant Limited wines at the bar downstairs

Limited food items from the restaurant, esp for dine in service

Stayed in March 2024

seemed very expensive for what we got

asked for room away from noise - elevators, ice machines, etc and received such a room

Stayed in April 2024

Parking was not free

The bed was very comfortable. The restaurant was good.

Stayed in April 2024

Parking 22$/day to stay in an outside, unsecured lot. $75 per day security deposit.

Clean. Professional. Comfortable. Good location for touring Asheville.

Stayed in April 2024

The bartender didn't know how to make a margarita. The location was a little farther away than i thought it was going to be.

Stayed in April 2024

Clean

Stayed in April 2024

We were sad the pool was closed as that was the main reason we booked, but we found plenty else to do!

The property was in an excellent location and was very comfortable. The staff was so friendly and accommodating!

Stayed in April 2024

The pool was closed and we weren’t told until we arrived. Also, the exit from the parking lot was blocked by a large crane, so I couldn’t get me car out and missed my scheduled tour.

Great location and friendly staff

Stayed in April 2024

The maid was not very attentive, and put a towel in the door to keep it open, but we had to remove it because every two minutes there was a loud slam, and we were trying to relax. We were in 607, and there was an extra door that housed ours and 608, this was the one she was letting slam, so we had to pull out the towel to shut it and prevent the slamming.

The location.

Stayed in April 2024

Paying $20 a day for parking. The toilet was a little older and lever sometimes needed to be fooled with and I couldn't get the dark out curtains to close completely.

Indoor pool and hot tub. The location was ideal for eating in town and also for quickly getting on the highway to go to Pisgah. Also I was allowed to keep my bicycles in the room, a real plus

Stayed in February 2024

We booked a King room but were given a room with 2 queen beds. TV needed to be replaced.

Location

Stayed in March 2024

Quite an old one, toilet door is bad and makes it uncomfortable, conditioner is loud

Nice and one of the cheapest in downtown

Stayed in March 2024

Our room needed to be serviced properly in the beginning. For example, in the shower the liquid body soap container was empty and the shampoo was almost out plus there was only one disposable coffee cup and only one real coffee (with caffeine) and a single creamer. Housekeeping staff needs to do a better job in making sure rooms are fully supplied with these items for the bathroom and coffeemaker. The downstairs automated snack shop was a low on items for sale and there needs to be a better selction.

Location was excellent, restaurants, shops etc. were all within easy walking distance of 3-4 blocks. The staff was very friendly and responsive. Elevators were quick and available despite the hotel being full.

Stayed in March 2024

Great location. Friendly and accommodating staff. Really nice breakfast buffet. The lounge/bar was a little slow but we weren't in a rush so it didn't really matter. This was my 6th stay and won't be my last.

Stayed in March 2024

Room not fully clean. Shower gel empty and never refilled by cleaning staff.

Friendly service, comfortable bed, great location

Stayed in February 2024

The hotel is central to the downtown. There’s a hidden and unnecessary parking charge of 22.00 a night! I had stayed at this hotel before without a parking charge. It seems very unnecessary and like I said-“hidden”.

Location, clean and comfortable.

Stayed in January 2024

Liked the comfortable pillows and hot water

Stayed in January 2024

Slow elevators.

Expensive for what was offered. Biscuts were cold.

Stayed in December 2023

I didn't realize I had to pay extra for parking, so that was a surprise. I may have overlooked the fine print regarding parking. I was looking forward to using the pool but the water was too cool and the jets weren't working in the hot tub. Honestly, that was why I chose this hotel, so was disappointed that I couldn't enjoy them.

The room was clean and well stocked. The staff was exceptional. Everyone was friendly and helpful. The breakfast was ok. We realized we had to get there close to opening in order to get decent food. If the food was prepared by the cook ie: omelet it was very good. I was happy that we could walk to a couple of local restaurants for dinner. We also enjoyed the Thomas Wolfe museum which was across the street.

Stayed in November 2023

The air conditioning was not working well and the room was hot

Great location within walking distance of attractions and dining. The interior of the facility and well kept, modern and lovely

Stayed in November 2023