220 East Trade Street, Suite 1400, Charlotte, NC 28202, United States
#27 of 184 hotels in Charlotte
Guests' ChoiceBased on 304 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
9.2
Staff
9.2
Value for money
8.7
Free WiFi
7.5
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End of dialog contentReviewed: 20 May 2024
Tina
United StatesNo explanation about parking, which is very confusing.
Clean. Friendly staff, great location
Stayed in May 2024
Reviewed: 13 May 2024
Joanne
United StatesThe carpet in our room 1411 was ratty and torn.
Convenience to Spectrum Center and rooftop bar
Stayed in May 2024
Reviewed: 3 April 2024
Sherita
United StatesJust didn’t like the air not working while I was trying to get ready for the game..
Loved the view staff cleanliness
Stayed in April 2024
Reviewed: 25 March 2024
Cheryl
United StatesThe self parking garage was a mess. We had our “pass” but it did not work most of the time. We had to call for assistance a few times to exit. Very stressful when there’s a line behind you. Our room was clean but clothes were left from previous guest; and dishes were in the dishwasher—they were clean.
The location to the Spectrum center and the light rail was perfect. The hotel staff were friendly and professional.
Stayed in March 2024
Reviewed: 18 March 2024
Linda
United StatesElevator issues, to long of a wait
Stayed in March 2024
Reviewed: 11 March 2024
Hamlett
United StatesEverything was great very lovely hotel!
Stayed in March 2024
Reviewed: 4 March 2024
Alondra
United StatesElevators took too long to arrive
The room was very spacious and clean
Stayed in March 2024
Reviewed: 24 February 2024
Michael
United StatesGetting my car back from valet was a bit too time consuming, but other than that, no issues.
Good location, nice room and facilities, staff was friendly
Stayed in January 2024
Reviewed: 29 January 2024
Wimphrie
United StatesThe location
Stayed in January 2024
Reviewed: 23 January 2024
Moore
United StatesWish it had a stove top to make breakfast
How the rooms are separate
Stayed in January 2024
Reviewed: 23 January 2024
Delbert
United StatesParking is a pain and is not included
A bit of a struggle to get parked but the front desk staff was wonderful. Location is impeccable for concerts.
Stayed in January 2024
Reviewed: 3 January 2024
Arnold
United StatesI would like to see some type of non-slip mat or felt on the shower floor for added safety with all of the glass surrounding you. Especially for the elderly
I will definitely return to visit the accommodations at both the Marriott and AC Hotels as I am a Hornets fan and the location is spot on with access to the arena.
Stayed in November 2023
Reviewed: 17 November 2023
Henerey
United StatesParking was strange. It wasn’t clear where to go into the hotel from parking garage
Stayed in October 2023
Reviewed: 6 November 2023
Renee
United StatesBreakfast was not great. Eggs tasted not great, bacon below average, pancake machine broke temporarily. Room too small where the food is ... constantly bumping into one another. Good coffee ... strong.
Front desk person was amazing. So helpful with parking situation and my son was arriving and we had 2 cars. She was very friendly. Shower was probably the best I've ever had.
Stayed in November 2023
Reviewed: 6 November 2023
Lavern
United StatesNo sheets or blankets were given for sofa bed. I called front desk to request, was told someone would be there and 45 minutes later, had to call back to request linens again.
It was clean, room was on same floor as check-in, which was nice, quiet and guest service was pleasant and helpful.
Stayed in November 2023
Reviewed: 6 November 2023
Jeff
United StatesNo complaints
Perfect location for attending concert at the spectrum center, just walked across the street and there we were! Staff and accomodations all good, no issues with parking and the breakfast was well stocked. Would definitely recommend
Stayed in November 2023
Reviewed: 4 November 2023
Tedder
United StatesI wish we didn't have to pay a fee for parking, but that's understandable when staying downtown.
The location was perfect for us because we attended a concert at the Spectrum Center. It was maybe a 2 minute walk there. The room was much more spacious than we expected. The staff we encountered were phenomenal!
Stayed in November 2023
Reviewed: 2 November 2023
Gerald
United StatesN/A
I liked the service that I got from the employees nice ladies very polite
Stayed in October 2023
Reviewed: 26 October 2023
Miriam
United StatesSpectrum Center is conveniently located by the hotel where we attended a concert. Their breakfast was very good but should remain open until 10:00. The rooftop bar was closed after the concert which was disappointing..
Stayed in October 2023
Reviewed: 8 July 2023
Alice
United StatesThe valet company that they hired was inefficient and I ended up walking needlessly outside in the heat.
The location was excellent and the room Was clean
Stayed in July 2023
Reviewed: 24 June 2023
Solita
United StatesI have no complaints
I loved everything about the hotel
Stayed in June 2023
Reviewed: 16 June 2023
Barbara
United StatesBreakfast was limited
Stayed in June 2023
Reviewed: 15 May 2023
Anna
United StatesNothing
The view was amazing.
Stayed in May 2023
Reviewed: 11 April 2023
Akeisha
United StatesHousekeeping tried to clean the room before 11:00 am. They tried to come in at 10 am ish.
Love the location. Kaitlyn who checked us in was super nice.
Stayed in April 2023
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