360 St. Charles Ave, Downtown New Orleans, New Orleans, 70130, United States
#17 of 168 hotels in New Orleans
Guests' ChoiceBased on 377 hotel reviews
8.9Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
9.1
Staff
9.0
Value for money
8.7
Free WiFi
8.8
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End of dialog contentReviewed: 21 May 2024
Anthony
United StatesThe Location was Perfect! Walking distance to everything we had planned to do!
Stayed in May 2024
Reviewed: 4 May 2024
Corajae
United StatesDidn’t like I was charged an extra $60 at check in for the specific card I had ( cash app debit card ) still haven’t got my refund like I was told. I didn’t like how no one disclosed there was a hotel balcony that’s nice & could be used.. I discovered it myself but other than that this hotel is in a perfect area & it is beautiful
The hotel looks exactly like the pictures! It’s luxury & beautiful.
Stayed in April 2024
Reviewed: 15 April 2024
Cynthia
United StatesThe per day parking fees
We had breakfast at one of the next door locations suggested by the front desk. It was excellent.
Stayed in April 2024
Reviewed: 7 April 2024
Jhoniesha
United StatesEverything
Stayed in April 2024
Reviewed: 1 April 2024
Shuwanda
United StatesThere was only one elevator working and it took a while to get up and down the hotel.
The staffing had great customer service, and they were prompt getting us checked in.
Stayed in March 2024
Reviewed: 25 March 2024
Michael
United StatesNothing
Awesome location and great unit - had a kitchen and loads of room
Stayed in March 2024
Reviewed: 17 March 2024
Tifani
United StatesPrice was high for Mardi gras...but once.i got there, I was satisfied
Location Modern rooms Clean and spacious Definitely worth the price
Stayed in February 2024
Reviewed: 13 March 2024
Portia
United StatesHowever my card was charged a fee for Valet even after I stated I didn’t have a car that Uber would be my form of transportation. Unacceptable!
As far as the hotel everything was great.
Stayed in March 2024
Reviewed: 26 February 2024
Veronique
United StatesEverything!
absolutely amazing!
Stayed in February 2024
Reviewed: 19 February 2024
Shamika
United StatesThe pillows on the bed were horrible. Even after receiving 2 extra pillows they were just bad. Soon as you lay on them they go completely flat. I mean really flat. My husband and I slept with out travel neck pillows the whole time.
I loved it here room and hotel was so clean, spacious, and looked really nice. Better than some 4-5 star hotels.. Perfect location. Having a full kitchenette with dishes was was so convenient. Front desk staff Jimmy was so nice every time we needed something. Definitely staying here everytime I go to NOLA.
Stayed in February 2024
Reviewed: 14 February 2024
Victoria
United Stateseverything was great.
it was very nice. rooms are spacious. staff was friendly. Constantly cleaning.
Stayed in February 2024
Reviewed: 12 February 2024
Hilda
United StatesThe pillows were too soft that I use two of them. No coffee machine/service in the lobby.
It was a clean room. Enjoyed the two queen beds, the mini living room, the mini kitchen with the spacious counter top, the extras drawers for our clothes and the big tv. I liked the bathroom was a good size to share for two people. The 3-sided alarm clock was great from any view from the bed. The big windows with a view to the city and street was amazing.
Stayed in February 2024
Reviewed: 10 February 2024
Ying-chih
United StatesIt’s great. But do not stay at a room near by the evaluator! The first customer service told me it’s booked out and I can only that that room (king size)near by the evaluators. I went down in the evening because I was bothered by the evaluators a lot. The new customer survive (an Asian guy) asked if I have to stay at king size room. I said no. He rearranged a we quiet room (double queen size) for he. He was very smart knowing my issue and actively looked for a solution.
Stayed in January 2024
Reviewed: 1 February 2024
Roger
United StatesNo food on property
Beautiful and inexpensive
Stayed in January 2024
Reviewed: 6 January 2024
Cortez
United StatesVery clean
Stayed in December 2023
Reviewed: 3 January 2024
Michael
United StatesNothing
Beautiful hotel. Very clean. Great location. We walked to everything we wanted to see. We were surprised at how nice it was. The staff was very accommodating. First class.
Stayed in December 2023
Reviewed: 4 December 2023
Rachel
United StatesLoved the suite with dishes & full fridge
Stayed in December 2023
Reviewed: 3 November 2023
Sorensen
AustraliaI have no complaints.
We loved the convenient location. The room was clean and comfortable. Staff friendly and helpful.
Stayed in November 2023
Reviewed: 2 November 2023
Joshua
United StatesNothing!
Amazing staff and facilities. Everything was very clean and orderly. Great location and proximity to the main strip without being too close to the bustle of the city.
Stayed in October 2023
Reviewed: 12 October 2023
Jarrod
AustraliaThe pillows. All four of us agree on this. They were terrible.
Location was great. Was relatively quiet. Maureen at the front desk was an absolute gem and nothing was ever an issue when we asked questions. The rooms were large, comfortable and air conditioning worked well. Shower was great as well.
Stayed in October 2023
Reviewed: 9 October 2023
Therese
United StatesLocation, room
Stayed in October 2023
Reviewed: 3 October 2023
Jessica
United StatesNothing, Great room great area!
Clean friendliness and the spacious rooms
Stayed in September 2023
Reviewed: 14 August 2023
Laquitta
United StatesAmazing
Clean, comfortable, and the staff was amazing,
Stayed in August 2023
Reviewed: 25 July 2023
Christy
United Statesms
everything
Stayed in May 2023
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