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  5. Reviews of Residence Inn by Marriott New York JFK Airport

Reviews of Residence Inn by Marriott New York JFK Airport 3 stars

142-30 135th Ave, Queens, NY 11436, United States

#4 of 81 hotels in Queens

Guests' Choice

Review score

Based on 239 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    8.6

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    7.8

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 20 May 2024

    8.0
    Ótimo custo benefício
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Yellow cab 🚕 very expensive to Times Square and airport JFK

    Perto do aeroporto

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Clean rooms but not inexpensive. No extra amenities
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No on-site restaurant

    Close to JFK Airport. Rooms are clean. Staff is friendly.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    Great stay - highly recommended due to free shuttle bus to the airport
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    The shuttle in the morning was leaving every 30 minutes. I thought that there will not be much traffic etc at 5.30. There was no traffic indeed but the shuttle bus was full and my terminal was one of the last ones. So better to count up to 20-25 minutes - if your terminal will be the last one for drop-off and arrive at the reception a bit earlier than directly at the departure time.

    I arrived at JFK in the evening and my next flight was on the next day in the morning. The hotel provided free and very convenient shuttle bus - you just have to follow the instructions which you got from the hotel. The room as such - very comfortabel, clean and generally nice - I could stay few days more, not just for transfer. The staff was very nice and helpful.

    Stayed in April 2024

  • Reviewed: 18 May 2024

    8.0
    Very nice hotel and staff very helpful.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Only thing was outdated payment options. These days you really have to be able to accept apple pay.

    Stayed in April 2024

  • Reviewed: 17 May 2024

    9.0
    decent airport hotel
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    checkout time was earlier than stated in booking

    very comfy, close to the airport

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Thank you from my heart
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    All the staff were wonderful, and the food was healthy and very good

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Overall a good hotel
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    No restaurant for evening meals

    It served its purpose as we stayed there prior to our flight back to uk

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    Comfortable and convenient
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    It did not appear to be near many restaurants, but the Marriott that was on the same property had a restaurant/bar and it was VERY good. The hotel staff also offered take out menus and recommendations for other options.

    We had travel delays at JFK Airport and wanted a nearby, well-appointed hotel for our overnight stay. Super friendly staff. Very clean hotel. Shuttle service to JFK was available and convenient. The room felt huge after our week in Manhattan! The space had a small kitchen that we did not use, a love seat, and a decently sized desk/dresser. This would have been perfect for a long stay. Very nice and comfortable accommodations.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Perfect for layover!
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Beautiful spacious room, very clean and great facilities. Staff were very welcoming and free shuttle bus to and from jfk. Perfect for over night layover.

    Stayed in April 2024

  • Reviewed: 13 May 2024

    9.0
    Clean quiet and perfect location for short layover.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night

    Was ona very short layover in NY and this hotel was close to the airport, easy to get to and nice. It was clean, quiet and the staff were great. The shuttle to/from the airport was awesome and easy, even with late landing & early departures.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    All good 👍

    Stayed overnight prior to morning flight. Free shuttle to the airport both ways. Good service. Check in fast and easy. Room clean and comfortable. Comfortable bed, cold AC, hot shower, fast internet, plenty of storage, quiet. Breakfast very good. Got 2 helpings. Would stay here again. Thank you m

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    The staff was amazing, All of them understood the importance of the roles that they were in
    • Business trip
    • Solo traveller
    • King Studio - Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    I honestly have no complaints neither did I have any issues

    Clean , the room was very welcoming, it felt like home . No excessive noise along the road way a wonderfull location

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    good in a pickle
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    no in-house restaurant (have to go next door) you have to call the shuttle from the airport (couldnt due to international plan) check out is midday and nowhere but the lobby to hang out until flight

    very clean convenient location to jfk free shuttle to terminal decent breakfast

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Close by to jfk and an excellent choice of hotel
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Had a cleaning issue which they offered another room and sent a cleaner and it was sorted out quickly without any fuss

    Breakfast was great room was comfortable and staff excellent

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    Excellent
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The staff was exceptional. The breakfast had a great variety and replenished, kept fresh and very clean

    Stayed in March 2024

  • Reviewed: 27 April 2024

    10
    My stay was amazing, blissful and fulfilling and I shall most definitely visit again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Staff were amazing especially Kevin Williams, he was very helpful. He even encouraged to register and become a member of Marriot and I did immediately.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Great place to rest before or after a flight
    • Leisure trip
    • Group
    • King Studio - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The hotel is located within 7 minutes of JFK and provides a frequent shuttle to and from the airport. The rooms are designed to have all you need for a short or even longer stay. There is a fitness area and even a laundry room which is great. The newer hotel just across the drop off area has a great bar and restaurant. What we loved the most were the staff members, The hostess at the restaurant was amazing and the reception staff went above and beyond to accommodate us in a better room since we initially only had one bed for 3 people (our little son needed one of his own)

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    Ideal hotel for a lay over
    • Leisure trip
    • Family with young children
    • King Studio - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The hotel exceeded my expectations.

    This is the perfect place to stay for a lay over. The hotel offers free shuttle service, all staff we met was very welcoming and friendly, and the breakfast was superb. Go for it!

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Clean, comfortable, convenient hotel for travelers.
    • Business trip
    • Solo traveller
    • King Studio - Hearing Accessible
    • Stayed 1 night

    I left before breakfast opened at 6:30 am so I would recommend having some breakfast options for those who have to go to the airport early in the morning. There was also a continuous white noise in my room that came from the bathroom. And the AC was too loud, unfortunately -- at the end I switched it off.

    The hotel was convenient to the airport. The room was clean and comfortable. The staff were polite and efficient.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Surprisingly Good for Airport Hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The airport shuttle was a bit tricky to find when we arrived

    Staff were helpful and welcoming, and check-in was fast which was great after a long flight delay

    Stayed in February 2024

  • Reviewed: 5 April 2024

    10
    Exceptional
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Had a very quick layover, so I really didn't stay long enough to observe any negatives, except: the shuttle lettering should glow in the dark to make it easy to identify, and the shuttle schedule should be featured in online marketing.

    Shuttle, breakfast, and proximity to JFK really big pluses.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Great overnight Stay
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night

    There can be better way to contact Hotel for shuttle. Every international traveller has data and Whatsapp call should be made available to us to contact Hotel. I had to approach a complete stranger to use his mobile to call Hotel. Other than that slight hiccup, shuttle pick up arrived promptly at pick up location. The other thing i hope can be improved is the limited food options, which was indicated by Residence Inn perhaps, there could be a kitchen serving some food options especially for overnight stays.

    Close to Airport, as a result did not worry about traffic. It was a comfortable room for a stopover.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    8.0
    Anyway we find nice stay and appreciated very much the free shuttle for the airport
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I missed the breakfast in the Marriott residence because I understood that it would be opened until 10,30 at the Marriott hotel just in front included in my rate. But we had to pay a miserable breakfast in cash because they didn’t accept credit card. This is unacceptable for a Marriott Hotel in NY.

    The room and the bed

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    great
    • Leisure trip
    • Family with young children
    • King Studio - Hearing Accessible
    • Stayed 1 night

    Breakfast

    Breakfast was ok but there was almost no food left when we arrived. Location of the hotel and the transportation frométo the airport was great. Team was nice and polite.

    Stayed in March 2024

Showing 1 – 25

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