Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. North Carolina hotel reviews
  4. Winston-Salem hotel reviews
  5. Reviews of Residence Inn by Marriott Winston-Salem Hanes Mall

Reviews of Residence Inn by Marriott Winston-Salem Hanes Mall 3 stars

3885 Oxford Station Way, Winston-Salem, 27103 NC, United States

#11 of 41 hotels in Winston-Salem

Guests' Choice

Review score

Based on 86 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.0

  • Location

    9.3

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    8.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 22 May 2024

    10
    Exceptional
    • Business trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The suite we had was amazing the location was great

    Te cleanliness of the hotel

    Stayed in May 2024

  • Reviewed: 22 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    What was not to like? The hotel completely met our expectations. We will be back.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    One night stay with comfy, clean, well lit rm. loved setup & mini kitchen. Will stay again
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night

    Bed was comfortable but it squeaked every time you moved so it prevented me from having a good night's rest.

    Room setup, size, cleanliness, amenities.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    N/a

    N/a

    Stayed in May 2024

  • Reviewed: 2 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    It was a little hard to be on the third floor with our dog and get him in/outside timely but we made it work!

    Everyone was so friendly and warm! The breakfast staff was working so hard on a holiday weekend to keep it stocked for the guests! It was centrally located to everything we wanted to see and the highways and we felt so comfortable in our room!

    Stayed in April 2024

  • Reviewed: 29 March 2024

    9.0
    My family had a great time.
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    When the A/C ran in room 217 in sounded like a 747 airplane engine lol

    Very clean. Good breakfast. Great friendly staff.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    There isn't anything that I didn't like.

    Having a full kitchen and seating area made our stay even more enjoyable. The friendly staff, location of the hotel, and complimentary breakfast were excellent. We definitely plan on staying again when traveling to Winston-Salem.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    10
    Very peaceful, and relaxing!
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Convenient location, modern design

    Stayed in February 2024

  • Reviewed: 3 February 2024

    10
    Great besides the bed
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Bed was a little to hard

    Wonderful location

    Stayed in January 2024

  • Reviewed: 20 January 2024

    9.0
    Stay was good! Very nice hotel. I would stay again
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    In the kitchen you could tell that there was old food or somethin stuck in the sink drain/disposal. If you ran the kitchen sink you could get a little wiff of something that smelled like spoiled/old food down in the drain. It wasn’t bad but it was noticeable

    Everything was good. Bed was comfy. Staff was nice. Room was very up to date. Shower/bathroom was really nice

    Stayed in December 2023

  • Reviewed: 30 December 2023

    10
    Great Hotel
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Only Stayed for one night but I will be back again, wish this hotel was in OH where I spent 4 nights

    Stayed in December 2023

  • Reviewed: 29 December 2023

    8.0
    Acceptable
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The night staff was not friendly. It was difficulty to find parking space at mid night.

    Convenience, not far from hospital

    Stayed in December 2023

  • Reviewed: 20 November 2023

    10
    Really good place to stay while we waited to move into a new house.
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    Can’t think of anything here.

    Great staff. Very helpful. I left something behind when we checked out and didn’t realize it but they held it for me for almost a week until I could come to get it.

    Stayed in November 2023

  • Reviewed: 20 October 2023

    10
    Recommended place to stay.
    • Business trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 3 nights

    Nothing I didn't like.

    Staff was professional, polite and helpful. Bed was very comfortable, shower was clean. Overall room design and layout flowed well. Enjoyed my stay.

    Stayed in October 2023

  • Reviewed: 20 September 2023

    10
    We will stay again next trip through Winston Salem
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    We loved it.

    Typical Hotel Breakfast. It was good.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    9.0
    Cozy, relaxing stay.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    The shower did not have a sliding glass door which caused water to get all over the bathroom floor.

    Very Modern, Sleek Look to the room. The bed was very comfortable & the room felt like a mini apartment. The pool area was very clean and quiet which I thoroughly enjoyed.

    Stayed in September 2023

  • Reviewed: 1 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not very good and didn't taste fresh.

    Stayed in July 2023

  • Reviewed: 27 June 2023

    10
    Definitely Worth It!!
    • Business trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    There wasn't anything to dislike. I truly enjoyed my stay.

    The Hotel was VERY CLEAN. I could literally smell the cleaner once I walked into the room. This was a major bonus!! There was a FULL SIZE refrigerator, a dishwasher, stove, toaster, coffee maker, and plenty of counter space. Plus they had a huge desk and sofa. A huge shower. I loved that there was no shower curtains. I would definitely stay here again in a heartbeat!!

    Stayed in June 2023

  • Reviewed: 6 June 2023

    10
    One of the best experiences!
    • Business trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The stay was too short

    From the amazing staff to the wide food selection at breakfast, amenities, cozy yet modern and spacious room, the kitchen area blew me away being fully equipped as well as beautiful. The pool, it was a great experience. I was amazed at how cozy yet fully equipped the hotel was. It's definitely a great family experience. I'll do this again. Other hotels need to take notes.

    Stayed in June 2023

  • Reviewed: 27 May 2023

    9.0
    Superb
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Tucked away in a good way. A couple of quick bites to eat in walking distance. Nicely situated away from the mall traffic but close enough to get to everything quickly. We came for a sports tournament and will book here again.the staff was very pleasant and accommodating even with us arriving very late in the evening. All the front desk attendants that weekend were very nice. The room was perfect for what we needed and spacious.

    Stayed in April 2023

  • Reviewed: 16 May 2023

    10
    hassle free
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    high traffic area

    clean

    Stayed in May 2023

  • Reviewed: 25 April 2023

    9.0
    Excellent!
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night

    The tv could've been better and also even though it was considered to have a bedroom, there was no wall to divide the room from the living room so the tv was shared between the bedroom and living room. It was also smaller than expected. There should be an indoor pool for such a nice facility.

    The breakfast was one of the best that I've had a hotel in awhile. There was a hot bar and even Jimmy Dean breakfast biscuits. The room was super clean, the facility was spotless, and the staff was so friendly. I'd highly recommend especially if traveling with children

    Stayed in April 2023

  • Reviewed: 22 April 2023

    10
    I had a very pleasant one night stay.
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Cleanliness and the friendly staff. Room was well appointed with decor and the bed was very comfortable.

    Stayed in April 2023

  • Reviewed: 20 November 2022

    9.0
    the staff is extremely professional & helpful. the room was beautiful & comfortable.
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    the staff is wonderful! I left my iPhone in an Uber & the manager Brandy was so helpful in getting my phone returned from Uber!

    Stayed in November 2022

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!