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  5. Reviews of Residence Inn San Jose Campbell

Reviews of Residence Inn San Jose Campbell This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2761 South Bascom Avenue, Campbell, CA 95008, United States of America

#5 of 9 hotels in Campbell

Guests' Choice

Review Score

Based on 87 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.3

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 9, 2024

    7.0
    Good location, good sized room for the price
    • Leisure trip
    • Group
    • Queen Studio with Sofa Bed
    • Stayed 5 nights

    Room service was either non-existent or very hard to find as I could not find any information about how to order anything to the room. The room had a very strange odor that I could not identify the source, and there was mold in the bathroom ceiling that was painted over.

    Breakfast was pretty good! The kitchen inside of the unit was spacious and had lots of things for me to use during the stay

    Stayed in January 2024

  • Reviewed: September 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Two-Bedroom Bi-level Suite
    • Stayed 1 night
    • Submitted from a mobile device

    It was average

    Stayed in September 2023

  • Reviewed: September 16, 2023

    8.0
    i really loved my stay. i will definately be back
    • Leisure trip
    • Family with young children
    • Two-Bedroom Bi-level Suite
    • Stayed 1 night

    stairs

    breakfast

    Stayed in September 2023

  • Reviewed: June 29, 2023

    7.0
    Great stay for the price
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms are so sparse and it felt like a college dorm room

    loved that it had a kitchenette

    Stayed in April 2023

  • Reviewed: June 2, 2023

    7.0
    You need someone with an attention to detail to oversee this property.
    • Leisure trip
    • Group
    • Two-Bedroom Bi-level Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Couch pullout mattress has terribly stained and needed replacement. No wastebaskets in the bathrooms. Bathroom fans were terribly weak. Trim in bathroom looked like it was chewed on by an animal and painted over. Very old looking vanities in bathroom. Uneven flooring in living room.

    Room size and kitchen

    Stayed in May 2023

  • Reviewed: May 29, 2023

    8.0
    We are satisfied
    • Leisure trip
    • Family with young children
    • Two-Bedroom Bi-level Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There were not much breakfast varieties but all together it’s manageable. The open room upstairs was not so good for my kids. It’s very dangerous to leave kids that jumps on bed to be there.

    The facility is clean and comfortable for us . So it served our purpose.

    Stayed in May 2023

  • Reviewed: May 16, 2023

    9.0
    Great easy relaxed weekend and great staff
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was good. Pool was great for my 6 yr old. Didn't use the kitchen but will next time.

    Stayed in May 2023

  • Reviewed: April 28, 2023

    8.0
    Quite, comfortable and pleasant stay if you do not car about furniture. Good breakfast.
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Old chair and couch. We had to request to change our room due to small table which was replacing kitchen island and no door on one of kitchen cabinet where garbage bin was located. Some time we could here foot steps from above apartment.

    Friendly staff, quick check in. Great location for my purpose. Comfortable mattress. Not too soft nor too firm. Good breakfast, different egg selection everyday. From 5 night stay we had one day bacon. Scramble , boiled eggs, omelet like egg, Cereals, cream cheese, bagel, waffles , small muffins , fruits etc…

    Stayed in April 2023

  • Reviewed: October 2, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty towels

    Stayed in October 2022

  • Reviewed: September 29, 2022

    7.0
    Totally fine for what we needed.
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was disappointing: water for tea not hot, baked goods dry or packaged. One of the worst Marriott breakfasts. Bathroom needs new grout—it felt old and stained.

    Gorgeous grounds. Quiet.

    Stayed in September 2022

  • Reviewed: July 1, 2022

    8.0
    very helpful staff and pleasant accommodations overall
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    very noisy during the day

    it was helpful having a kitchen and laundry facilities

    Stayed in June 2022

  • Reviewed: May 9, 2022

    8.0
    Great location and good value
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 3 nights

    The carpet was a but dirty and worn. The room was really dark and the paint job color was too bright and didn't help with the relax vibe.

    Location was great and the fact people had their dogs made it feel more like home. Liked having a kitchen but I would have liked having more light in the kitchen from prep.

    Stayed in April 2022

  • Reviewed: April 16, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I was double charged, Booking.com charged my account and so did Residence Inn

    Stayed in April 2022

  • Reviewed: March 24, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Friendly

    Stayed in March 2022

  • Reviewed: March 9, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    i found 2 dead bugs in my room

    it was close to where I was working

    Stayed in March 2022

  • Reviewed: January 27, 2022

    9.0
    We love staying there!!
    • With a pet
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights

    would have like to have fresh towels since it was over Christmas time.

    Location is the best for us to see family and dog park nearby. Also appreciated our own vacuum cleaner to get up pet hair. Very comfortable room and plenty of room.

    Stayed in December 2021

  • Reviewed: October 19, 2021

    9.0
    Breakfast shortage.
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Went to breakfast around 08:30, and as we came in, the receptionist told us that they had run out of everything, now I was told that breakfast was included with the price I had for the overnight stay. The receptionist showed no urgency in trying to make something happen, and was short, with us and seemed to brush us off. So that was the only dissapointing thing that happened with our stay.

    Nice rooms, quiet atmosphere.

    Stayed in October 2021

  • Reviewed: May 21, 2021

    7.0
    Quick in n out. Clean but lacking value.
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Hot breakfast NOT available but was advertised in listing (major reason for choosing hotel). Aftet a year, one would think they would list correctly and honestly. Hard boiled eggs in brown bag breakfast inedible (tasted a bit like vinegar). Room door very difficult to open, took 15x times the first night, 5x the next day to finally open door with key card. I'm not paranoid but was surprised to see shelf with popcorn/crumbs in kitchen upon arrival.

    Acceptable accommodations

    Stayed in May 2021

  • Reviewed: April 22, 2024

    3.0
    The worst experience of my life & I am not one to complain
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 4 nights

    The Staff was extremely rude. Wouldn't honor my booking.com reservation and never once ask if I was ok or if I needed anything mind you I could barely walk and was alone most of the time since my kids had to work. in the 4 weeks I stayed they never once came and cleaned my room restocked my toliet paper or towels. they were horrible

    I had back surgery right before I got there, I was supposed to stay for 4 weeks. I renewed my stay every week. Not once did they honor my booking. com reservation They c charged me double

    Stayed in March 2024

  • Reviewed: April 22, 2024

    1.0
    the worst experience o my life. It ended me back in the hospital.
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 7 nights

    Justin the manager and Lisa the asst manager Ive never met 2 more rude and unempathetic people in my life

    I had back surgery right before my 30 day stay with this facility. They show zero empathy with my injury every time I had to come to the office the staff sat and watched my struggle to open both doors> I booked and rebooked on booking.com and they refused to honor my reservation with you and charged me their rate each week and when I refused to pay their rate during the 3rd week they turned around and illegally charged my mother card (no clue how they had it on file when she used it once to just buy me something from their little store) So because I kept bringing to their attention about the rate and then my mother brought to their attention about the payments. They were treating me very coldly. The final straw was when I found a HUGE cockroach in their bathroom. So I tell them this very discretely and the next thing I knew I am being told I have 2 hoors to vacate the property. That was unreasonable since I just had back surgery. I ubered up to try and get a uhual and when I finally was able to get ahold of a friend and get a uhual It had been 2.5 hrs and when I returned back to the property They had locked me out of the facility.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two-Bedroom Bi-level Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The room was spacious

    Stayed in April 2024

  • Reviewed: April 15, 2024

    10
    Exceptional
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was exceptional.

    Stayed in April 2024

  • Reviewed: March 29, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Two-Bedroom Bi-level Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    All 2 bed options are on the 2nd floor. There is no elevator

    Location

    Stayed in March 2024

  • Reviewed: February 20, 2024

    5.0
    It could if been better was just ok
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The window was brown, the front door was hard to open and jammed and also the sofa bed I had a problem folding it in the couch!

    I like the view

    Stayed in February 2024

Showing 1 - 25

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