No microwave in the room. I feel as big this hotel is to share one microwave in the lobby is tacky. I stayed at hotels that were not as nice and it had a micro in the room which made it accommodating.

the lobby was nice the bar very spacious hotel. In walking distance to different things

Stayed in April 2024

Mattress not comfortable.

Convenient to everything and we stayed there where our event was.

Stayed in April 2024

This Marriott is very well appointed and felt like it was brand new. The staff was genuinely friendly, knowledgable and warm. Valet parking is available, the valet even let me follow him to the parking lot so I wouldn't get lost.

Stayed in February 2024

Breakfast not included in stay

Location

Stayed in December 2023

Letti at the front desk and Ladonna in the Lounge were wonderful!

Stayed in November 2023

It is an inconvenience to not have a microwave oven. I don't understand this one.

The food in the hotel restaurant was very good and well worth the money spent.

Stayed in December 2023

gurgling in sink

location

Stayed in December 2023

The price gouging. Yes, there are several events in town, but the price of the rooms was exorbitant.

We were there for the marathon, and there is no better location, honestly.

Stayed in November 2023

Checking

Did not get breakfast.

Stayed in November 2023

The phone or TV not working 😕 They came to fix the TV problem, but I guess they didn't get work ticket for phone because it wasn't fixed.

The room was nice except our phone wasn't working in the room, so no room service etc...Everything else was good. The location was great! In walking distance to several restaurants, although there is a restaurant and Starbucks at Marriott. We were intown one-night for VUU football game and enjoyed our stay. Will definitely stay again next time in Richmond 😊

Stayed in November 2023

Bed was not comfortable. Felt it way too hard for our comfort. Mistakenly booked a full size bed.

Staff was amazing. Facility was beautiful.

Stayed in September 2023

Parking was a little problematic, but with Valet it's not a big deal.

The spacious lobby was very nice. The Staff members were patient and courteous.

Stayed in June 2023

Bed was super comfortable. Restaurant was nice and tasty. Beautiful hotel

Stayed in September 2023

We would have eaten at the hotel twice had the kitchen been open a little later.

Location was great. Staff were great. Starbucks in lobby is a bonus.

Stayed in August 2023

Breakfast was not possible unless booked in advance which the check-in staff didn’t tell us. Parking was hideously expensive. The lifts were broken and one needed to use the service lifts. While the reception area wows the guests, the rest doesn’t.

Location is good. It’s in walking distance to all the historic monuments. Beds were comfy.

Stayed in August 2023

From 10th floor facing street could still hear cars passing and music eventhough it was after 2am

Clean and friendly staff

Stayed in July 2023

Staff did not bring silverware with room service.

Beautiful property and room.

Stayed in July 2023

NA

Great location, could walk to most restaurants and places of interest we wanted to visit.

Stayed in April 2023

The sink in the bathroom did not drain properly. Since we were there for one night we didn't notice until everyone started brushing their teeth in the morning and washing their faces. At that point, it was too late to call maintenance. Just something to look into. The parking garage was reasonably priced if you didn't leave every time we left it was another fee.

The atmosphere was great. The location was quick to downtown really within walking distance. The view from our room was nice. The rooms were very clean and spacious and the decor was beautiful. the barn door in the bathroom gave me inspiration for our home.

Stayed in April 2023

I requested housekeeping during our stay but when we returned to our room after some siteseeing around 4:30p the room hadn’t been cleaned yet. Housekeeping arrived minutes after we did so all we got were some clean towels. I also can’t stand when full service hotels only have cheap plastic cups in the room

centrally located with comfy beds

Stayed in April 2023

N/A

It was a nice hotel -- very clean, with nice staff members. I was only there for one night.

Stayed in April 2023

Some elements of the room seemed as if it had not been used since before the pandemic. Even though it was clean, the bathroom fixtures seem to need a bit of care from what you might otherwise expect in a Marriott.

I was attending a series of meetings at the Greater Richmond Convention Center. The fact that it connects to the hotel through the parking garage made it extremely helpful during an otherwise rainy and windy weekend.

Stayed in April 2023

no parking. Valet attendant stated that there was no more valet parking on property. I asked him what was my options and he said I’m not sure I don’t know. He left me standing there while an employee came to him with an question. We parked across the street in a public parking garage .

convenient to Richmond convention center it had a restaurant and a Starbucks on premises

Stayed in March 2023

Bed was smaller and lacked back support

Excellent location

Stayed in March 2023