The fake flowers lining the entire lobby are a little cheap looking. Staff wasn't that friendly both at check in and in the restaurant.

Beautiful views.

Stayed in March 2024

Was a little disappointed with the location of the pool and how it's in a covered area with no real views. Felt a little out of place but understanding that the hotel is built around a championship golf course, the pool isn't why people go.

After requesting a new room I was very pleased with the view and the room overall. It was a great experience for my first time staying in the hotel. The spa experience was just lovely and exactly what I needed.

Stayed in August 2023

Value for money is not there. For people who come just for experience it’s a steep price to pay. There is no one that could personally demonstrate how to unlock all benefits and show especially first timers how the experience could be maxed.

Beautiful location. Very good room with all thoughtful touches.

Stayed in August 2023

It is a very expensive resort, we booked two rooms and a suite so we knew it was a major investment - but the charges for most other activities felt higher than expected. It would be better if the hotel also had somewhere you could buy snacks etc as we were limited to ordering room service

Really great hotel and complex, high quality throughout both in terms of rooms, food and the staff were excellent. Good selection of activities that could be done, we played tennis, cycled etc

Stayed in July 2023

The coffee maker was too loud, could not possibly use it when my wife was asleep.

Though this is in a vacation location the room felt as if it were a business hotel, not one for relaxation or pleasure.

Stayed in July 2023

The pillows had zero support.

Stayed in April 2023

I disliked that it is not disclosed during booking that certain rooms are separate from the main property.

I enjoyed the view, security measures, and amenities.

Stayed in July 2022

barking dog in room next to us and no resolution even after we complained

Stayed in December 2021

it was great. No complaints

beautiful location, beautiful grounds

Stayed in January 2022

Beds very uncomfortable In this day and age where people have tempur pedics you would think one hotel or resort chain would value how people sleep on their stay

Stayed in October 2021

A few little places in the room were in need of replacement/repair like the curtains closing completely or fraying, or electronic controls responding. Sounds nit picky, but it's the Ritz.

The coastal walk is one of the best beach walks in California. The cioppino at the Conservatory is hands down the best we've ever had. Staff was amazing and accommodating.

Stayed in September 2021

We booked this weekend for our anniversary celebration. In the reservation we specifically provided instruction on having flowers and Champaign upon arrival. We were disappointed to find nothing was set up in our room upon arrival. We waited for an hour and had another two phone calls before the Champaign arrived and after dinner when flowers were finally set up. The receptionist and restaurant staff were all friendly and congratulated on our anniversary. So obviously they knew this special note on our booking but something was broken in the operation process. It was a huge disappointing start on our special romantic weekend with Ritz. We do not expect this kind of mistake with this brand.

Navio restaurant experience is one of the kind. We booked the dinner and brunch. Both of them were so exquisitely delicious. Horace at dinner and Cruz at brunch were super attentive and made us feel very special. Other hotel staff were all very nice. Hotel room is meticulously clean and they attended to our personal items with special care. Bell service was great as well!

Stayed in August 2021

The room towels looked clean, but had an off odor about them…like cleaning solvent… Although you could NOT hear the ocean and exterior noise, it was unpleasantly noisy in our rooms from the hallways, you could hear all the hallway conversations, room service and housekeeping carts, and doors to all the rooms on our floor (5) slamming constantly!! 😖😏😒🥺😠. So there is no interior soundproofing, a design flaw or building error for a lodging where people want to relax and sleep. The in-room nespresso machine gave out dirty tea water. We went to the complimentary coffee service in the lobby, but note it is taken down promptly at 10a.m. No breakfast included with a $1600+ room…

The live bagpiper in full regalia at sunset was a special treat, as were the fire pits that can extend outside enjoyment of the ocean until further into the evening, and the seafood offerings at the outdoor Ocean Terrace were delicious and fresh (albeit pricey). The fitness room had all new equipment, was spotlessly clean, with chilled scented washcloths in addition to towels and had free refreshing drinks, apples and water each day. Each station was set up with water and a clean towel. And in the evening, after dinner we had the place all to ourselves! ( more people used it in the a.m.) Our rooms had a tub and a shower and ocean facing balcony, all great features and all used. There are only 4 such rooms at the hotel. Great smelling common areas, their proprietary fragrance.

Stayed in July 2021

Room was very misrepresented. Paid for ocean view suite with fire pit. Room was not in main bldg so we had no valet to carry our bags upstairs to a second floor.

The view and room service.

Stayed in June 2021

Not much selection for dinner

View and location

Stayed in January 2024

The quality seems to be a bit outdated. The fire pit was not working properly, some towels were missing, food served in the restaurant was not particularly good.

The location by the ocean, close to the golf field.

Stayed in January 2024

The Hotel room was spacious, service was very good, staff was good, location was excellent, breakfast was excellent and Internet was fast..

Stayed in November 2023

View

Stayed in November 2023

So far no answer.

I love your restaurant, Navio. So delicious, but you get what you pay for.

Stayed in October 2023

Nothing

Stunning location

Stayed in August 2023

I was given key for someone's room and I entered someone else's room and it was extremally embarrassing but the staff who gave the key by mistake was super sweet. I specifically booked the room with ocean view but I was given room with golf course view but late at night the receptionist offered to change my room but it was difficult to move sleeping kids with all of the stuff from one room to another. Wife wasn't happy with non ocean view room but mistakes do happen sometime and that's ok

Customer service is outstanding

Stayed in August 2023

One little thing was not clear for us, that breakfast card has to have the room number, we thought if the card was in the specific room it already should include this information by default. We missed the breakfast over this misunderstanding. Otherwise all was great

Everything was fabulous, we truly escaped from normal days routine

Stayed in July 2023

Housekeeping did not pay attention to detail . They left the dustbin and office chair on top of the desk

The location is one of the most stunning in the world. The service was outstanding

Stayed in June 2023

No daily Club level like SF Ritz

Stayed in May 2023