The fact there was no spa on the premises and the rooms were ok.

Stayed in May 2024

Called & asked if my 4 door 8ft bed f250 would fit in the garage. They put me on hold, came back & assured me it would. I get there & Ofcourse the valet is saying it won’t but I can valet it as an oversized vehicle for $170 per night. Opted not to do that so had to park about half a mile away and walk back to hotel. Also Google maps listing for this hotel shows it has a pool. Multiple pictures with a pool. That is the reason I chose this hotel. I get there & ask the front desk where the pool is & they say they don’t have one. So that was annoying. Why are there pictures of a pool in their listing? So for those 2 reasons I probably wont be staying again.

I loved the room, the staff was very friendly especially the doormen and valet.

Stayed in February 2024

Valet took a little too long but they were friendly.

The bartender Juan was very nice and welcoming I loved his hospitality.

Stayed in October 2023

Room was a bit out dated; conjoining room; could easily hear housekeeper in other rooms (the fact that you could so easily hear sounds outside your room made me feel it was not private and those outside could hear our conversations as well); freezing cold bathroom floor (different flooring or added perk of heated floors in certain rooms would be nice); no charging cords for borrow or purchase like other hotels we've stayed at; didn't feel like we really got that Ritz feeling, room should've been cheaper as it was a corner king room and we've had more room in a holiday inn standard king room

Staff was probably the best thing about this stay; comfy bed, bidet, special treat for the occasion we were celebrating, access to amenities, ability to extend check out; valet was friendly and gave us some cold bottled waters as we left

Stayed in September 2023

Everything was great. Big thanks to all staff)

Stayed in August 2023

No much options for television channels

Location

Stayed in July 2023

Value, way over priced for a double bed room with no good view and a lack of complementary items.

Location

Stayed in July 2023

It’s co-located with a prominent, upscale mall, so the proximity is generally busy.

Loved the location & impeccable staff.

Stayed in June 2023

updated rooms. facilities were super cold. staff entered room three times while in the room complained to front desk. bathroom needs updating. Double sink, walk in shower.

location. Room service

Stayed in May 2023

N/A

Great location, friendly staff!

Stayed in December 2022

Over priced on the breakfast.

I been to Pentagon City before. I like the location. The mall is connected to the hotel. I can leave out the back entrance of the hotel and be right in the mall. The blue line train station is right in front of the building. The beds were comfortable. I got treated well. I was impressed with the mini bar in the hotel room. I was impress with the marble design of the bathroom. I was blown away with the snacks such as candy chips peanuts just to name a few. Finally there was beer wine liquor and champagne in the refrigerator as well as soda and juice.

Stayed in January 2023

Disappointed with the the lack of in hotel restaurant choices. The meals chosen were excellent, however. The suite was nice but noted the wooden trim on the Master bath sink was in need of repair.

Friendly, professional and efficient staff.

Stayed in October 2022

Breakfast wasn’t fancy or anything special and my eggs Benedict was dry…. Yes apparently that is possible

Fabulous beds!!!

Stayed in September 2022

The rooms were clean and beds comfortable but could use updating. Hallway carpeting was visibly dirty at each room entrance and could use a good cleaning or replacement.

Hotel was well located close to dining, shopping, as well as Ronald Regan airport, and DC monuments. Staff was friendly and food at hotel restaurant Sante’ was excellent though expensive.

Stayed in August 2022

Guest front desk "Jack"

Location, rooms

Stayed in July 2022

Not much. All facilities met expectations. All staff was polite and very receptive to any need. No problems experienced at all.

Room was clean and there were no problems with any of the hotel facilities. Parking and valet were good. Valets were very polite and efficient.

Stayed in June 2022

No airport shuttle

reception at ther intake desk was warm and frindly. All the staff were very helpfull Dinner and the waiter who seved it were excellent

Stayed in May 2022

you never booked the hotel for us!!!!!!!!!!!! we arrived exhausted after an 18 hour fight only to find they had no idea who we were. showed them the confirmation number and they could never find it in their system. shame on you!

location

Stayed in May 2022

The bed was not comfortable to me. But that might have been a ME problem. The room was spacious, clean, and the television on the wall was HUGE.

We stayed on the 8th floor. The room was spacious. The view was not important because it's really no view to look at. I really enjoyed the hotel restaurant and bar. The food and drinks were great! Also, very conveniently connected to the mall Pentagon City, easy access to the metro, and plenty of surrounding restaurants.

Stayed in April 2022

Sante is excelente

Stayed in March 2022

location, staff, v comfortable

Stayed in March 2022

Simply comfortable and clean... The large television on the wall made it seem a lot like home . The location was excellent. The location opened up a variety of options for all to have fun!!!

Stayed in February 2022

We had difficulty finding the entrance to the hotel. With the exception of 1 person (after 2 others) we would still be circling the block

Staff was extremely kind and welcoming.

Stayed in February 2022

N/A

very clean!

Stayed in January 2022