625 East Saint Joseph Street, Springfield, IL 62703, United States
#23 of 33 hotels in Springfield
Guests' ChoiceBased on 382 hotel reviews
6.4Cleanliness
6.7
Comfort
6.8
Location
8.0
Facilities
6.7
Staff
8.1
Value for money
7.1
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 May 2024
Frank
United StatesThe restaurant was bizarre to say the least. We waited for waiter for about 15 minutes. The cooks and co worker were watching a basketball game until we asked for the waiter. He showed up from the outside from a side door? He took our order, then we waited another 30 minutes for the food. After he brought my cheeseburger it was then he asked what I wanted on it? I asked for lettuce, he went to the back and returned a few minutes later. After we got our food all three of the staff darted outside again until we finished the meal. Wonder what’s so interesting in the parking lot? Another turnoff was dirty bare foot patrons in the restaurant too.
Dates and dirty. Floor was sticky with some unknown substance. Odd smell. Nice couple at the front desk though.
Stayed in May 2024
Reviewed: 18 May 2024
Diane
United StatesOnly had two pillows for each bed. We prefer at least 3 per bed. There was no Kleenex tissues in our room.. No dresser for our clothes, etc.
Vintage Route 66 “stuff”
Stayed in May 2024
Reviewed: 1 May 2024
Carrie
United StatesThe room was small and you could hear neighbors all night long. Very loud, the beds were horribly firm and hurt my back.
The employees and restaurant was great!
Stayed in April 2024
Reviewed: 24 April 2024
Thelma
United KingdomThe rooms weird layout and the coffee maker was in the bathroom. Breakfast was sad 2 TVs one was so big my eyes hurt
Reception was very welcoming
Stayed in April 2024
Reviewed: 22 April 2024
Cody
United StatesThe doors being slammed by other hotel people
The cars in the lobby the jacuzzi was amazing and the room was excellent
Stayed in April 2024
Reviewed: 21 April 2024
Heather
United StatesSmelled of smoke, alarms on doors went off all evening, black mold on shower ceiling of my in-laws room, no coffee pot in our room. Could use a good scrubbing down hallways and stairway.
Front desk workers were great, room was decent enough for one night stay and you could tell it was recently redone. Facility was cool with older decor. Overall for the stay I would give them 7/10
Stayed in April 2024
Reviewed: 6 April 2024
Keith
United KingdomNOISE … every time anyone opened the fire door opposite our bedroom door, it slammed shut loudly. This occurred continually all night. Many of our neighbours had jacuzzi suites. They were using them on and off all night long. CLEANLINESS the floors are black tiles but they are sticky and grimy - testified to by the footprints I made every time I got in and out of bed
Location was convenient and the car-themed interior was fun
Stayed in April 2024
Reviewed: 3 April 2024
Jane
United KingdomIt was a bit grubby and needs a really good clean. It smelt unpleasant and there was no natural light. The air conditioning was on all night. There were no windows to the outside in the room (or any room as far as I could tell) so you couldn't get any fresh air.
It has a friendly laid back air. Staff were helpful. It is packed with kitsch route 66 memorabilia. The diner was good.
Stayed in April 2024
Reviewed: 24 March 2024
Mich
CanadaCould use some room upgrades but for what you pay, it was worth it.
So much fun. Amazing cars and memorabilia everywhere. so many photo opportunities. Really liked it. Good Breakfast and friendly staff made it worthwhile.
Stayed in March 2024
Reviewed: 16 March 2024
Charity
United StatesSketchy people and found a roach in the bathroom.
It has a cool museum, and close to all the stores
Stayed in February 2024
Reviewed: 25 February 2024
Hafiz
IsraelGood enough.
Stayed in February 2024
Reviewed: 12 November 2023
Damian
United KingdomIn need of a refurb. Ben linen needs to be replaced.
Good location and the nostalgia of Route 66
Stayed in November 2023
Reviewed: 15 October 2023
Paul
United StatesThe atmosphere.
Did not eat at the Hotel. The menu items were not stocked.
Stayed in October 2023
Reviewed: 15 October 2023
Breighanna
United StatesHad some trouble getting the bedroom tv to work but we eventually got to work. With what sleep we tried to get. We ran into some issues. The bed was very very uncomfortable. The unfortunate thing about that room was the noises throughout the night. The doors from the surrounding rooms were extremely loud. First you'd hear 3 loud beeps. When someone swipes the lock key. Then when the door shuts you'd hear a very loud BANG. We found it very hard to sleep. If you've ever spent a night in jail you'd know what I'm talking about. We planned on checking out at 11am but ended up checking out at 6am instead. With that being said. The room served its purpose...if you get what I mean.
We needed a night away from our day to day lives as parents. So i booked here. Staff was very friendly. Room was clean. Everything was stocked. Huge bathtub!
Stayed in October 2023
Reviewed: 8 October 2023
Faith
United StatesI put in for a Queen bed and got 2 double I wanted a tub and didn't get one 😒
I liked the breakfast Excellent
Stayed in October 2023
Reviewed: 1 October 2023
Sheree
United StatesDark, dingy sheets and old bedspreads. Saw various bugs and kept imagining more
The on site restaurant and issued vouchers for a free breakfast. All the Route 66 memorabilia and decor
Stayed in September 2023
Reviewed: 6 September 2023
Larissa
United StatesCould be cleaner and bed more comfortable
Location
Stayed in August 2023
Reviewed: 20 August 2023
Paula
United StatesPool was closed and they didn't tell us until we got ready and tried to get in. Asked for more pillows and we were told they didn't have any. No plug in tub so could not take a bath. Bed was so uncomfortable could not sleep.
Stayed in August 2023
Reviewed: 19 August 2023
Sharon
United StatesI found a hole in my sheets. My sisters mattress sagged in the middle. The halls smelled.
The closeness to the fairgrounds and the highway.
Stayed in August 2023
Reviewed: 9 August 2023
Karl
United KingdomVery outdated & in poor repair. Room wasn't very clean, bedding worn & had holes in the bed cover/stains on it.
The route 66 memorabilia and signs etc
Stayed in August 2023
Reviewed: 19 July 2023
Amy
United StatesSmell and not very clean
Theme rooms
Stayed in June 2023
Reviewed: 14 June 2023
Howard
United KingdomThe hotel was dirty, particularly the motel passageways and rooms. I found them to be 'manky' and in need of a good scrub / refurbishment.
The hotel had a separate entity which ran the bar and catering called Kickers. The staff here were friendly, efficient and the food was good value for money.
Stayed in June 2023
Reviewed: 11 June 2023
Carla
United StatesThere was food left in the fridge
I was looking forward to staying in a place full of history. It was kept up nicely.
Stayed in June 2023
Reviewed: 7 June 2023
Carla
United StatesThe rooms are old! The bedding had an unpleasant scent and it was furnished with backyard wicker furniture!!! WTF!!! :-( When we arrived, although it was at night after 9pm, we had booked via Booking.com, it took 3 different phone calls to the number listed at the front desk to finally receive an answer then an additional 15 minutes for a representative to come to the desk and sign us in! HORRIBLE!!!
Nothing!
Stayed in May 2023
Andalo, Italy
Rosh Pinna, Israel
Bruz, France
Tux, Austria
Copacabana, Bolivia
Vitória, Brazil
West Bend, USA
Moëlan-sur-Mer, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content