The elevators can use some renovation.

The rooms and the lobby are beautifully designed and full of character. The staff are amazing and kind!

Stayed in May 2024

There is No Breakfast (booking.com should stop advertising as free breakfast with bookings!). However, they offer coffee & tea (and some breakfast granola bars) for limited hours in the morning. Plus valet parking at hotel is about $50/day. And the room service was half way done on our last day with bed sheets half tucked in and face towels left on counter- strange! As if they stopped working midway to cleaning the room :(

The decor- beautiful hotel and location conveniently able to walk to stores/shop around. Valet gentleman as nice to advice us on different parking options :)

Stayed in April 2024

I thought we were getting a continental breakfast included in our price. This is why we booked our stay here. I wanted to save a bit of money. But the restaurant was closed and they only offered coffee and tea and granola bars. Nice but doesn’t really equate to a continental breakfast. No pastry or eggs or toast. Was disappointed. But still a lovely stay.

Beautiful throughout. Our room was so luxurious and spacious. The valet personnel were so helpful and efficient. The staff at reception were super friendly.

Stayed in April 2024

Nothing about the hotel - but the seeming lack of options for evening restaurants around the city blocks where the hotel is located was a challenge one night.

The info sheet talked about a complementary breakfast, but apparently that is no longer happening. Was mildly disappointed about that. Hotel, room staff, valet, etc., was all excellent however.

Stayed in April 2024

Walls can be a bit too thin, I could hear my upstairs neighbors watching some sort of game. But that happened in the middle of afternoon, so it wasn't a big deal for me.

I really enjoyed my stay overall, both room and lobby decor are exquisite. Location couldn't be more perfect.

Stayed in March 2024

I was expecting more available on-site room service as I'm a solo lady traveler who gets a little scared wandering out to a restaurant at night, but this is more of a personal critique. The bathroom of my room had some swelling in the floorboards from water damage that appeared to be painted over - I would suggest repairs are done before the water causes more meaningful structural damage to the walls.

BEAUTIFUL rooms with glamourous bathroom and fun patterns. Bed was so comfy and location was convenient with most things 10 min walk away. Concierge was very nice and helpful. Breakfast was a convenient grab and go with pastries fruit and coffee/juice as the restaurant is not technically open. I appreciated there being almond milk at the coffee bar.

Stayed in March 2024

Lack of staff

Centrally located.

Stayed in February 2024

They can do a better breakfast

Stayed in March 2024

Just little things, really. The breakfast left a lot to be desired - only a few pastries and oranges. Meh. The coffee was ok, though. The outlets by the bed in the room were loose - I couldn't charge anything by the bed which was ok, just inconvenient. The TV remote was finicky - it worked but only after pressing buttons multiple times.

Great location, rooms are well appointed with nice styling, staff was friendly and attentive. I particularly liked the lobby - it was nice to sit by the fireplace and read in the evening. The elevator lobby smelled really nice.

Stayed in February 2024

Not much in services offered to justify $25 daily fee (minimal breakfast/coffee options)

Stayed in January 2024

Wi-Fi and breakfast were below expectations based on advertising and the destination fee charged.

Staff were excellent! Warm, helpful, and interested in their guests.

Stayed in January 2024

Shower was not adjustable for comfortable temperature (too hot but would not cool without shutting off)

Comfortable bed and beautiful decor. Kind staff. Easy parking (valet).

Stayed in January 2024

Attached restaurant/bar was closed. Was charged a daily destination fee from hotel itself AND Booking.com charged some sort of daily resort fee. 🙁

Location is good and staff are friendly.

Stayed in December 2023

Rooms could be a bit more soundproof, 8 am on checkout day we were woken up multiple times by housekeeping knocking on doors. I understand this is normal practice- doesn’t make it pleasant. The valet price was steep but considering the location and security I think it was worth it. Destination fee is an interesting concept, though we weren’t able to use the spa credit due to our stay landing on a Saturday-Sunday. We were able to use the credit at the hotel bar/restaurant which we were very pleased with the quality of the service and food!

Amazing location, close to all the fun stuff. Comfy bed, awesome AC. The bartender was amazing, as well as the valet staff! Size of room for price was really nice.

Stayed in October 2023

Location was great for us. Downtown Portland was not nearly as bad as we had heard. We never felt uncomfortable even walking home late after the concert we attended.

Stayed in October 2023

A lot of storefronts still boarded up in the area, but it’s just a few min walk to Powell’s and the Pearl District so it’s still a great location.

Adorably quirky, friendly staff and clean hotel. Bed was super comfortable too.

Stayed in October 2023

The area around the hotel isn't as nice as it was when we stayed here before.

This is a cooler old hotel, with large, comfortable rooms, a good restaurant, and some nice bonus features, like a daily happy hour in a cool old lobby. The staff is super friendly and helpful, and you are close to restaurants and shops in the downtown area.

Stayed in October 2023

We were charged a destination fee for services that we did not use.

Stayed in September 2023

Portland dt is in ruins. It’s a ghost town and it’s clear to see we have a huge problem in this country with a lack of support for mentally ill and drug addicted homeless people. The hotel itself lacked any character because of this. It felt lifeless. Also, a pet fee was presented to me upon check-in which there was no notice of prior to my arrival.

Nice design, big rooms

Stayed in September 2023

There is a major social crisis in Portland which in a way shows especially in the block around the hotel. Many people do not have a place to sleep at night and need to stay on the street. There is a lot of drug use. We did not feel unsafe or threatened at all but it was like walking through a very sad and dirty intensive care unit. The Hotel provides a security person at the door and overnight parking (ca 50 $). The front desk hat to clarify if the extra "service cost" is included in the booking.com reservation (it is). The hotel has sent me an irrational amount of emails after our stay, all addressed to my husband (though I booked and paid) which I found irritating. I forgot a jacket- the re-send was done by a service provider (app). The feedback on emails about this after my stay was slow. The jacket arrived though at the address I provided. Be careful: the toilet water can be cooking hot! "this happens from time to time" said the guy at the front desk. (Room 803)

The decor of the hotel is very special. The wine tasting in the lobby was a nice extra. Drinking water is provided by the hotel. The beds were comfortable and the bedlinen was very nice. Despite the dire situation outside of the hotel everyone was trying to give you a good time. The valet parking is ultra quick.

Stayed in September 2023

It's so cute!

Stayed in July 2023

...need renovation

Fun place

Stayed in September 2023

Beautiful hotel and great location.

Stayed in September 2023

The walls were a bit thin and I could hear my neighbors at times.

This was a great place to stay, the hotel and rooms are very well decorated and comfortable. The location was very central and the staff was nice and helpful. I would recommend and would stay here again.

Stayed in September 2023