900 E Grand, Chicago, IL 60611, United States
#13 of 182 hotels in Chicago
Guests' ChoiceBased on 1290 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
9.1
Staff
9.1
Value for money
8.5
Free WiFi
8.7
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End of dialog contentReviewed: 23 May 2024
Angelina
United StatesWifi never worked. But barely mattered everything else was so great!
Staff was outstanding. So nice so helpful. View was gorgeous. I honestly forgot what it was like to be treated well. This place reminded me. Kudos worth every penny!
Stayed in May 2024
Reviewed: 22 May 2024
Lisa
United StatesSome staff did not seem on top of things. Lots of “I don’t know.” Loud people in the hall at 2:30 am.
The location, walkability, view, comfort. Love the proximity to a glorious rooftop bar.
Stayed in May 2024
Reviewed: 17 May 2024
Monika
United StatesThe toilet was Broke.
The Hotel and View was Great!
Stayed in April 2024
Reviewed: 16 May 2024
Francine
AustraliaNothing
Comfortable, clean room with great views of Chicago waterfront, close to lots of restaurants.
Stayed in May 2024
Reviewed: 9 May 2024
Nikia
United StatesN/A
I love the view from my room. That was my favorite part.
Stayed in May 2024
Reviewed: 29 April 2024
Jennifer
United StatesThere isn’t a breakfast included which was expected with the restaurants located in the area.
I love that it is right in the center of everything I planned out for my kids! Once I parked my car, I didn’t have to drive anywhere. We used the Big City Bus Tour passes to travel to different tourist spots in the city. The kids enjoyed every bit of our stay and the views from our room were amazing!
Stayed in April 2024
Reviewed: 23 April 2024
Woolsey
United StatesWe had already went out to have Chicago pizza at Giordano's and it was amazing. But a little later we decided to go to "Offshore" located in the Sable building. We just wanted to get dessert and a evening cocktail. We ordered a brownie with ice cream for out dessert. My wife ordered a "mojito" and I ordered a "long Island Ice tea". The brownie was good and the drinks were ok. When we got out bill for our order we were shocked to see that it was over $61.00. Listed on the bill was the $12 or so for the Brownie and the two drinks were listed. They had the drinks listed with their price and then under each of the drinks they listed a price for the liquor that was used in each of them. Who the hell charges extra for the contents of a cocktail that is ordered? We sent the whole weekend there and nowhere else charged extra to put liquor into a cocktail. We were in town to have fun regardless of what we had to spend. But we did not enjoy feeling like we were being taken advantage of at the "Offshore" bar. We will visit Chicago again in the near future, but I can guarantee you that we will not be visiting the "Offshore" bar again.....ever. We spent over $2,000.00 over our two day stay and that was our only negative experience during our stay.
We love the location and being in the middle of everything that was going on. It was great being able to walk to just about anything that we wanted to do. We even walked to Millennium park to see the "Bean" sculpture.
Stayed in April 2024
Reviewed: 19 April 2024
Raymond
United StatesLocation was perfect for attending the Art Expo. Breakfast was very good, but the food was a bit to cold.
Stayed in April 2024
Reviewed: 16 April 2024
John
United StatesThe outdoor walks. Very uneven.
Did not have breakfast at hotel.
Stayed in April 2024
Reviewed: 16 April 2024
Shango
United StatesThe view from the room overlooking the water and downtown skyline
Stayed in April 2024
Reviewed: 15 April 2024
Carla
United StatesNothing
Location, hospitality, the view of Lake Michigan
Stayed in April 2024
Reviewed: 13 April 2024
Quiana
United StatesI have no complaints
Everything
Stayed in March 2024
Reviewed: 8 April 2024
Savannah
United StatesThe staff is always so friendly and accommodating!
Stayed in April 2024
Reviewed: 3 April 2024
Philip
United StatesEverything was awesome, especially the views
Stayed in March 2024
Reviewed: 30 March 2024
Alavez
United StatesIt was hard to find the entrance to the hotel but now we know where it is. We were dropped off at the East Garage entrance hoping it was close enough. The entrance is the last drop off at the very end.
I loved the view it was amazing to look at every night& morning. It was close to all the indoor activities,shops and restaurants at Navy Pier. It was so convenient to have the buffet right downstairs for breakfast. The price was reasonable.
Stayed in March 2024
Reviewed: 28 March 2024
Priscilla
AustraliaThe waterfront view was so captivating that I couldn't contain my excitement when I checked in to the hotel. Top-quality luxury and attention to details, with an additional corner sofa banquet, was definitely my favorite spot in the room. I had a convention over the weekend and it was easy to walk from the hotel to the festival hall, which had a lot of food and retail shops.
Stayed in March 2024
Reviewed: 22 March 2024
Angela
United StatesIt was a great location, very clean and staff was nice.
Stayed in March 2024
Reviewed: 18 March 2024
Nyna
United StatesCouldn’t complain about anything
Loved the corner king room.
Stayed in March 2024
Reviewed: 18 March 2024
Katie
United StatesBeds and pillows were not comfortable. Beds were stiff and pillows were flat.
Stayed in March 2024
Reviewed: 3 March 2024
Esvin
United StatesThe front lady she was not very helpful
Stayed in March 2024
Reviewed: 29 February 2024
Chiquina
United StatesN/A
The property was very clean , staff was very nice, and the views were amazing.
Stayed in February 2024
Reviewed: 27 February 2024
Harold
United StatesA+
A++
Stayed in February 2024
Reviewed: 23 February 2024
Michael
United StatesLunch at the restaurant was great
Stayed in December 2023
Reviewed: 22 February 2024
Trene
United StatesParking was so expensive per day but it's expected in downtown Chicago
Breakfast was included in our stay and it was amazing.
Stayed in February 2024
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