They need a microwave in the rooms. Dining options at the hotel are a bit too expensive for a family. There's not a lot to do if you're too young to gamble

The newest and most modern hotel kids had fun in the pool

Stayed in June 2024

Heights lol

It was our 5th year anniversary and it was an amazing room ,hotel and just all around amazing time

Stayed in June 2024

lack of good on-site average restaurants, we seemed to have settled on one for all our meals. morning coffee seemed like a chore to obtain, the best thing to do is walk across the parking lot to the dunkin donuts in the gas station. the pool did not look like fun, we did not use it, but the workout room was very nice. the room we were in, "non-smoking" had a slight smell that someone may have broke the rule.

this hotel suited our needs perfectly for the trip we set out on.

Stayed in June 2024

Cleaning staff did not come to change towels or change trash cans you had to ask for them to come.

The restaurants Especially the Bear claw cafe and the breakfast buffet at the three sisters cafe was great lots of options for a toddler to eat from. My toddler loved the pool. A lot of the reviews stated that the casino smelled like cigars it did not and no you cant smell it from the room.

Stayed in May 2024

I didn’t like the pool hours for adults. I prefere it was a longer windiw instead of just 2hour a day for adults.

Stayed in June 2024

Non-smoking room still has smoking smell. Front desk staffs need to have more training to make people feel more welcome.

Location is good and room is comfortable

Stayed in June 2024

The room was not smoke-free and has strong smell of cigarette and other smoking, even though the room was clean.

The hotel has strong attractions of casino and resort. You may enjoy exciting various casino games at a huge clean safe game room, which is not my enjoyment, though. The hotel has wide free parking lot, which I used. The staff is generally friendly and supportive. The neighborhood is safe and this hotel is a walking or driving distance to the Niagara Falls and downtown. It has a beautiful view from my room. I think this is quite a convenient hotel.

Stayed in June 2024

Initially we booked 2 smoking rooms as our friends wanted that , and we thought it is going to be ok if we don t smoke in ours. But after 1 night we realised the smell is unbearable and we asked reception to change our room into a non smoking one. Luckily they had one available and were nice enough not to charge us extra for the change. This non smoking room was near the elevators and initially we were worried it will be noisy but it was very good. In perfect silence you could barely hear the elevators, so we had no issue with that. Of you are not planning to smoke in the room do not take the smoking ones, as the smell is horrible. Not hotel fault, I assume this is how a room smells after several people have been smoking in it. Also since it has 26 floors the windows cannot be open, so the AC is the only ventilation system. To exit hotel in the back so you can go to Niagara, you will have to pass through the casino. There is no other way inside. You ll always have your ID checked which is a bit annoying and slow if you are in a hurry. After reading reviews we did not even try the breakfast buffet for 17$. We passed the casino and went to bear claw caffe which was really good value for money. Furniture is a bit old and worn out, but we didn’t care as we stayed 2 nights.

Large rooms, comfy beds and pillows, blackout curtains, Nice staff, amazing location, you don’t need a car.

Stayed in June 2024

I was surprised that the room was not tidied up on the second day.

everything was very

Stayed in May 2024

A Casino, bar and restaurants, All in one place.The restaurants were very economical and the price of room was excellent.Security was excellent and the room was so spacious and clean.

Stayed in June 2024

Everything

Stayed in June 2024

Bed was super comfortable, however, it was a handicap room. I personally had a horrible time climbing the height of the bed with my injury disability..

We used early check in. Room was ready as requested! From valet, bellhop, to room... Perfect! Everyone was smiles and sincere in seeing to our needs!!! Loved the design and use abilities of the bathroom.

Stayed in June 2024

The water park that I seen on the website is not available

I loved that it was in walking distance to the state park

Stayed in May 2024

You can smell cigarette smoke in the lobby/check-in counter.

Convenient location to the Niagara Falls

Stayed in May 2024

No smoker lounge.

Central location and professional staff.

Stayed in May 2024

Its location and connivence and people

Stayed in May 2024

It was our very first time & wanted to try the casino..no one was of help. Some customer told us to wait at a slot machine, but we waited 30 minutes plus and no one came! We were also disrespected by one staff who eye rolled us & didn't help what so ever! Host & staff at the casino should be there to help! And help guide ones who want to learn how to be in the casino for the first time! How can you attract folks more & make money if you don't put the effort in for new comers?

We liked 3 sisters restaurant

Stayed in May 2024

Nothing

It was a clean room, she upgraded it for me & the location of the room was perfect. We could see Canada's fireworks.

Stayed in May 2024

Everything

Stayed in May 2024

The room at night felt warmer in spite of setting the temp to 63 degrees.

It’s nice property which is clean and located very close to the falls

Stayed in May 2024

Explained above

The Hotel is very good in terms of its location, the rooms but at the check-in counter I was being tried to be conned as the receptionist lied that she could not find my booking and said that there are only corner suits and which will cost me 700 Dollars. She also said that they don't recognise Booking.com as they are third party. And she did all of this because she saw that I have my old man (78 years) and she wanted us to get uncomfortable and pay for the higher rooms. Had to finally call Booking.com, who spoke to them and we finally got our room. The next day there was no room cleaning also. The Hotel is grand but such kind of experiences makes the experience of the guests sour.

Stayed in May 2024

Rooms not cleaned daily. Beds not made in 3 days

Location to the falls was excellent

Stayed in May 2024

Price

Convenient, comfortable and scenic

Stayed in May 2024

Shower handle came off - am sure cleaning staff should have noticed and reported this. Also safe didn't work as low battery. This should also have been routinely checked. Couldn't take shortcut through casino as son's I'd (proving he was over 21) was not recognised as the casino's books did not have an entry for our country!

Large room with 2 big beds. Good sized bathroom. Great view. Good breakfast buffet.

Stayed in May 2024