Our room was upgraded which we we're appreciative of but the room itself was next to the service elevators, which we heard all night and on one day there was drilling work being done at 7am! Also for the cost of the room we would have expected there to have been bodywash included in the bathroom.

Location was great, bed was comfortable and the staff were very friendly. We were also provided with a room upgrade and drink voucher upon our arrival as we were celebrating our wedding anniversary.

Stayed in March 2023

Bathrooms are outdated. Air con was noisey. Pillows were very uncomfortable in both rooms we had.

Location. Friendly & helpful staff. a variety of additional activities to participate in. Happy hour!

Stayed in March 2023

My stay was for guests from Japan. My one complaint, your toilets were not of the Japanese variety. "Washlet style" My guest from Japan aren't use to using toilet paper. Whereas my hotel next door (Hyatt Regency Waikiki - Penthouse Suite) had Washlet toilets.

Stayed in March 2023

Room cleanliness could be improved. Rooms are dated and need updating. Rooms are small and don't have enough towel bars and hooks for hanging towels, swimsuits, etc.

Amazing location. Easy walk to the beach, restaurants and shopping, and just about anything else in Waikiki. Hotel staff was great.

Stayed in February 2023

I didn’t think the bed sheets needed changing daily I thought it was over the top and possible added to the expense

nice and comfortable, clean, great service, lovely pool and very central

Stayed in March 2023

Food could have been better

The beautiful view from our room

Stayed in February 2023

Pool was ICE cold and closed at 7pm. The only vegan option at the pool bar/cafe was hotchips. No room service. Room was tiny. No kettle, just a drip coffee maker.

Close to the beach and shops etc Room was ok, ocean view was not as depicted, it was to the side of big hotel in front.

Stayed in February 2023

very dated. it’s not called the Sheraton anymore which was super confusing for us when we arrived as it’s been bought out. we got put on the 27th floor which was a bit overwhelming as we are both terrified of heights!! the rooms are incredibly small also. we got told we were ‘upgraded’ so would hate to see how small regular rooms were

so close to the main strip, walking distance to the beach and food and entertainment

Stayed in February 2023

Food prices too high.

Our house keeper was excellent. Marasel was here name.

Stayed in January 2023

some areas were outdated. We had to move rooms since we added a night, but that was fine. The second room was above the garbage dump of the facility, so we could smell it.

we liked the resort amenities, including entertainment and activities, such as yoga. The location was perfect, being close to the beach, dining options, and the main shopping strip.

Stayed in December 2022

aging rooms

the location is perfect

Stayed in February 2023

It was pretty loud at night and we could never tell what exactly it was. It sounded like a UFO was hovering outside our window on the 21st floor. It came and went though thank goodness. Didn't like the top linen/weird comforter. Time to upgrade to a Keurig. Kind of thought the food prices were a bit outrageous. A $30 waffle?

The most friendly & helpful staff I've ever encountered, beautiful grounds/pool area. Pillows were divine. Absolutely great location. The splash bar/restaurant had very good food. Large balcony. Hawaiian tropics shampoo, conditioner and lotions!

Stayed in February 2023

Only disappointment is that there was not a microwave in the room.

The location is great. We were walking distance to the beach and able to lounge at the pool to have drinks. It was great to charge our meals to our room. Also, housekeeping was accommodating when I did not need our room to be cleaned and if I needed something late at night they would bring it to our room.

Stayed in February 2023

No coffee in the lobby, the pool closing at 7:00 PM

Location and comfortable beds

Stayed in January 2023

The front desk staff were not exceptionally friendly. It would have been nice to have had an indoor restaurant onsite at which to eat. (It was raining throughout our stay.) My husband expressed that parking upon arrival was somewhat inconvenient.

The bell staff was very friendly and helpful, letting us know where to go for good food and how to get there. The hotel location is good for restaurants and local entertainment.

Stayed in November 2022

I really enjoyed my stay here!

Location! Close to everything 😊

Stayed in November 2022

Great location, pool bar and entertainment

Stayed in January 2023

bathrooms- no exhaust fan and bathtub plug didn’t work properly. washing line was broken in one (we had 2 rooms).

location, ammenities , great staff, great pool, ping pong and gym, close to everything

Stayed in January 2023

the price I paid for the room was mainly for sea view because the room itself was lacking. the shower kept leaking and the furniture is very dated. needs a renovation!

the view is very good

Stayed in December 2022

location

Stayed in January 2023

There was a very strong smell of marijuana coming through the vents, we reported this and were told security would investigate, nothing come of it.

staff were very accomodating and friendly, great location.

Stayed in January 2023

booked 2 different rooms at different times and the price for the 1st room was more than double the price of the second one

location

Stayed in December 2022

The shower, water always got on the floor even when I put the shower curtain in. The shower fixtures. Too much plastics.

The bacon, being switched to a table in the sun versus the cold shade, the smell of the soap, the biscuits at the reception desk, and your staff laying a napkin over my food while I was at the bathroom.

Stayed in December 2022

Some sort of breakfast automatically included with the room

Stayed in December 2022

great location, walls are a bit thinner than expected! could hear the people in the rooms beside. facilities were good and staff extremely helpful

Stayed in November 2022