450 Powell Street, Union Square, San Francisco, CA 94102, United States
#27 of 221 hotels in San Francisco
Guests' ChoiceBased on 1704 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
8.7
Staff
9.1
Value for money
8.4
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Monica
United StatesThere wasn’t anything I didn’t like
Beautiful room with an amazing location. The staff were incredibly kind.
Stayed in April 2024
Reviewed: 1 June 2024
Ivan
BulgariaN/A
Very nice hotel - everything is stylish and good quality !
Stayed in May 2024
Reviewed: 31 May 2024
Shaogee
United KingdomParking is very expensive
Excellent location
Stayed in May 2024
Reviewed: 31 May 2024
Bittner
United StatesThe room was small and a bit difficult to navigate with my 2 children and I.
The hotel is exceptional, very beautiful!! Location was great, access to everything, in the heart of the city!
Stayed in May 2024
Reviewed: 31 May 2024
Audrey
FranceClealiness, location, décor, and friendly staff
Stayed in May 2024
Reviewed: 31 May 2024
Renée
CanadaImpossible to contain the water in the shower, floor got wet. Minor detail, everything else was perfect!
The look and feel of everything. The hotel is absolutely beautiful (and comfortable).
Stayed in May 2024
Reviewed: 31 May 2024
S
QatarIt is old and needs to be updated.
The best part about this location is its central position, close to all attractions, bus and tram stations, shopping stores, and coffee shops. The Manager's considerate approach towards the deposit made our stay even more enjoyable, allowing us to pay only for one night instead of the total number of nights we stayed.
Stayed in March 2024
Reviewed: 30 May 2024
Amanda
United StatesThere is no way to take a shower and NOT get the floor wet because of the open design.
The hotel is right on the cable car line. The staff are very helpful.
Stayed in May 2024
Reviewed: 30 May 2024
Susan
United StatesN/A
The property is beautiful. I loved the colors, the amenities, the comfort level and the staff. Oh, and the location! I walked everywhere. I look forward to staying here again.
Stayed in May 2024
Reviewed: 30 May 2024
Dipika
IndiaExcept for the room size, not much else. Getting from one side of the room to the other was a challenge and I kept banging into the tv as the space between the bed and wall where the tv was mounted was very little.
It is lovely restored hotel which is very well located. The room was a little small for 2 people with bags, but it had everything required, from a steam iron, a hairdryer and coffee maker. Bed was comfortable and room service was impeccable. Full Mark's for the location. The concierge on duty was very kind and helpful and hotel security helped my daughter when she was accosted by a homeless man. All in all, a good stay.
Stayed in May 2024
Reviewed: 30 May 2024
Travellot
AustriaParking super expensive, bar was loud and the cocktails not the best in town
Top hotel in the heart of SF
Stayed in May 2024
Reviewed: 29 May 2024
Lydia-rose
United KingdomSmall bathroom! No where to put your stuff
Amazing building, bar and great location
Stayed in May 2024
Reviewed: 29 May 2024
Michele
United StatesFalse fire alarm in the middle of the night was a nuisance.
The price for the location was fantastic, easy to get to the Giant’s game and walking distance to bars, restaurants,and other attractions.
Stayed in May 2024
Reviewed: 29 May 2024
Milad
United StatesSliding door for bathroom which did not completely close is a bit disconcerting when traveling as a duo.
Great staff, good central location close to Chinatown, comfortable bed and nice shower.
Stayed in May 2024
Reviewed: 29 May 2024
Amy
United StatesWasn't terrible but we wish the bathroom door (it is a sliding barn door)was a bit more sound proof and the glass on the shower door wasn't as open as it is as water ends up on the floor...a lot. And wish there was a fan in the bathroom...especially given the door situation.
Everything! Second year staying year and for sure will come back for next year's trip. Staff are all lovely, location is perfect (love hearing the ding of the trolleys), the beauty of the hotel is spectacular, and the room is very comfortable!
Stayed in May 2024
Reviewed: 28 May 2024
Yu
United StatesLocation is amazing.
Stayed in April 2024
Reviewed: 28 May 2024
Ai
United Statesnothing
Interior
Stayed in May 2024
Reviewed: 27 May 2024
Sara
GermanyThe hotel is amazingly beautitul and the location is the best. They helped us with out baggage at arrival and departure and receptionist was extremely nice and helpful
Stayed in May 2024
Reviewed: 27 May 2024
Randi
United StatesNothing not to like- but if I had to pick something it would be the bathrooms being a bit small but very well appointed!!
Love the ambiance and the staff is always friendly and accommodating, from those in lobby, housekeeping and Valet (xtra amazing). The location is excellent!! This is my go to hotel when in San Francisco!!!
Stayed in May 2024
Reviewed: 26 May 2024
Christine
AustraliaThe first time we stayed we did not have a high room and we faced Powell St. and there was quite a bit of street noise.
It was very pretty - the staff were great and the location was very convenient.
Stayed in April 2024
Reviewed: 26 May 2024
Demetrios
BrazilBathroom size and no breakfast included.
The hotel is well located. The staff is really kind. Room size is good except the bathroom which could be greater.
Stayed in May 2024
Reviewed: 26 May 2024
Fernando
BrazilGym is basic, if you like to exercise, is a basic one comparing to other "big hotels". It's noisy because of the street cable system for the cable cars, so indeed you feel like you are in an airplane.
Room was clean and spacious, and bed was amazing, like super good, specially in SF where there's not a lot to do, it was good to sleep more.
Stayed in May 2024
Reviewed: 25 May 2024
Jorge
MexicoNo where to put luggage in room or toiletries in bathroom
Nice decor Nice staff Overall pretty good stay and good value
Stayed in May 2024
Reviewed: 24 May 2024
Candice
United StatesNothing..
The 15 floor was beautiful..
Stayed in May 2024
Düsseldorf, Germany
Delnice, Croatia
Paris, France
Llagunes, Spain
Aeschi, Switzerland
Arugam Bay, Sri Lanka
Ghent, Belgium
Prague, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content