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  5. Reviews of Sonesta ES Suites New Orleans Convention Center

Reviews of Sonesta ES Suites New Orleans Convention Center 3 stars

345 Saint Joseph Street, Arts- Warehouse District, New Orleans, LA 70130, United States

#99 of 172 hotels in New Orleans

Guests' Choice

Review score

Based on 1329 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 11 June 2024

    7.0
    Good value for money
    • Leisure trip
    • Group
    • Studio Suite Queen
    • Stayed 2 nights

    Some free water would have been appreciated and sometimes some guests were too loud at night.

    The suite was nice and the beds were very comfortable. The apartment had two bathrooms, a big living/working area, and a full kitchen. The breakfast was good with many different options from eggs and meat to pancakes and pastries. The place was big and we enjoyed it. The location is great, quiet, and not far from the center area.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    8.0
    Great for groups
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I've stayed here before which is why I chose to book again but this time around our room was very half cleaned there was candy on the floor upon entering the room hair all throughout the bathroom and the shower the breezeway was dirty idk if they were short staffed but these things could definitely use some attention.

    The location is great and the breakfast is great for hotel breakfast

    Stayed in May 2024

  • Reviewed: 8 June 2024

    9.0
    Perfect for NOLA Exploring
    • Leisure trip
    • Group
    • Studio Suite Queen
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast could have used a bit more variety.

    Prime location, friendly staff!

    Stayed in June 2024

  • Reviewed: 7 June 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Studio Suite Queen
    • Stayed 4 nights
    • Submitted via mobile

    Slight smell in the room.

    Everything.. the amenities, location, breakfast, staff.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio Suite Queen
    • Stayed 5 nights

    Sometimes a bit noisy. Breakfast was very average. too much one use plastic

    Reception staff friendly and helpful 10/10

    Stayed in May 2024

  • Reviewed: 5 June 2024

    9.0
    we will be back
    • Leisure trip
    • Couple
    • Studio Suite Queen
    • Stayed 1 night

    Staff very friendly, room very clean, hotel is a jewel

    Stayed in April 2024

  • Reviewed: 2 June 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Studio Suite Queen
    • Stayed 5 nights
    • Submitted via mobile

    My room key had to get reprogrammed a few times.

    5 minute walk from the convention centre; nice, large, clean, modern rooms; very friendly and attentive staff.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    9.0
    Nice stay in New Orleans
    • Leisure trip
    • Family with young children
    • Studio Suite Queen
    • Stayed 3 nights
    • Submitted via mobile

    Check-in was difficult because there was not much room to pull cars in.

    It was within walking distance of the convention center. We liked the size of the room and the kitchen amenities. The refrigerator was spotless! Also liked that breakfast started at 6:00 a.m.

    Stayed in May 2024

  • Reviewed: 31 May 2024

    8.0
    If I had to stay again, I would, and ignore that rude staff member because overall it's nice.
    • Leisure trip
    • Couple
    • Studio Suite Queen
    • Stayed 6 nights
    • Submitted via mobile

    I did not appreciate the staff member's rudeness when she failed to inform me that I needed to request room cleaning and that they were ahead of schedule. Other guests also expressed dissatisfaction with her attitude.

    The majority of the staff were fantastic, except for one individual who had a negative attitude, but the rest of the team was extremely kind and generous.

    Stayed in May 2024

  • Reviewed: 31 May 2024

    8.0
    It was a great stay with my family.
    • Leisure trip
    • Family with young children
    • Studio Suite Queen
    • Stayed 2 nights
    • Submitted via mobile

    The pool need cleaning

    The suits

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Stayed here for a week during a convention, fantastic location if you’re going to the convention center, friendly staff
    • Business trip
    • Solo traveller
    • Studio Suite Queen
    • Stayed 8 nights
    • Submitted via mobile

    The shower – would drip when the person on the floor above me would turn on their shower, the water pressure was almost too strong, stains in the shower

    Convenient location, access to a pool, suite for extended stay

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio Suite Queen
    • Stayed 2 nights
    • Submitted via mobile

    The location is good. It's located right in the middle or everything. Close enough for a quick trip to the Smoothie King Center and Canal. All within about a 10 min drive. Spacious room, and also breakfast! Staff was nice also. From the evening clerks to valet parking, thank you for being great.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    New Orleans is crazy, better get a good place to stay
    • Leisure trip
    • Solo traveller
    • Studio Suite Queen
    • Stayed 2 nights

    Great breakfast, location, and the room was amazing, more like a small apartment.

    Stayed in April 2024

  • Reviewed: 20 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Studio Suite Queen
    • Stayed 6 nights

    To the bus or tram you have to walk a bit, you can also walk to the downtown, but it's 15-20 minutes. Breakfast could be improved, there were almost no vegetables.

    Spacious room with very comfortable design (we slept two people, one on the bed, the other on the sofa). Bed very comfortable and large. In the room a kitchenette, you can prepare yourself something to eat and eating table; there was also a comfortable desk in our room. Nearby bar/restaurant, where you can also eat something, art museum, and other interesting places in the district. I also appreciate the computer with a printer for guest use.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Great location for my husbands conference at the Ernest Morales Centre and for me, on crutches, to get to attractions.
    • Business trip
    • Couple
    • Studio Suite Queen
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    Very spacious accommodation. Sofa bed handy for sleeping apart ( injury) Wish I’d been aware there was a pool- only my husband brought a suit. Quiet and airy looking out at the courtyard. Breakfast excellent. Staff very courteous. Brought bag of ice for my knee.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    I would stay here again. The location and breakfast are great
    • Leisure trip
    • Family with young children
    • Studio Suite Queen
    • Stayed 6 nights
    • Submitted via mobile

    No housekeeping.

    Location, free breakfast and very clean

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    Friendly Staff, Nice Hotel.
    • Leisure trip
    • Couple
    • Studio Suite Queen
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast could have been better. Though we’ve had much worse ‘inclusive’ breakfasts whilst in the States.

    Location, staff, cleanliness.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Studio Suite Queen
    • Stayed 4 nights
    • Submitted via mobile

    Just one thing that is seriously disappointing was the house keeping. The room was almost perfectly clean when I checked in but they didn't change the towels and the bed sheets even I requested.

    I was there for the convention and location served my purpose which was being closer to the expo center.

    Stayed in April 2024

  • Reviewed: 13 May 2024

    8.0
    Great value and location for conventions
    • Business trip
    • Solo traveller
    • Studio Suite Queen
    • Stayed 2 nights
    • Submitted via mobile

    The price was a great value. I saw some reviews that the breakfast was so-so. The coffee was great and I found a huge selection of options and ate eggs with salsa. I didn't use the kitchen area but it has a full sized fridge and was very clean. Nice linens. I'd stay again. Parking was a block away.

    Stayed in April 2024

  • Reviewed: 12 May 2024

    8.0
    Ok
    • Leisure trip
    • Group
    • Studio Suite Queen
    • Stayed 2 nights
    • Submitted via mobile

    Pool , breakfast choice and location

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Very spacious venue with great staff, good location
    • Leisure trip
    • Couple
    • Studio Suite Queen
    • Stayed 3 nights

    Breakfast could be more diverse but not too bad

    Location was quite good, could walk to the french square in about 20 minutes and quiet/safe. Staff was very kind and gave us an upgrade as there was good availability. Had a great time

    Stayed in April 2024

  • Reviewed: 9 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio Suite Queen
    • Stayed 1 night
    • Submitted via mobile

    The shower was very bad - broken and the water smelled very bad. Breakfast was very poor - poor quality and diversity.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Worth the money, very friendly staff and really good location
    • Leisure trip
    • Couple
    • Studio Suite Queen
    • Stayed 1 night
    • Submitted via mobile

    There was limited outside seating for breakfast but that was just a little inconvenience

    The room was big and comfortable for 4 person, two bathroom and a kitchen, there were coffee for us, we had a decent breakfast and the staff was very friendly and helpful, we could store our luggage after the check-out

    Stayed in April 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Business trip
    • Group
    • Studio Suite Queen
    • Stayed 2 nights

    None, everything was satisfactory

    Perfect with good food selection, clean and comfortable

    Stayed in May 2024

Showing 1 – 25

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