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Reviews of SpringHill Suites Arundel Mills BWI Airport 3 stars

7544 Teague Road, Hanover, MD 21076, United States

#14 of 17 hotels in Hanover

Guests' Choice

Review score

Based on 393 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.0

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    8.0

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Showing 1 – 25

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The dinning area was not clean. The furniture is old and worn. Was not worth the price.

    The location was good. The work space.

    Stayed in April 2024

  • Reviewed: 23 May 2024

    8.0
    I would definitely stay here again if I need to stay in the same area, but I'd bring my own pillow.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 3 nights

    The beds were not great, and the pillows were too squishy. I woke up hurting every morning. One of the two beds was sinking in a bit more than the other; need newer beds. A gym and an indoor pool available...very cool, but the pool is so full of chlorine that I did not want to use it (I could smell it strong on people who used it). I came prepared with a bathing suit but ended up not wanting to go because of such a strong smell; it would dry out my skin beyond repair. This next thing isn't really a bad or totally negative thing, but something they should think about: I booked and paid for a room for three people, but there were only two sets of towels; I had to request for another set. Upside, it was given to me very quickly. Overall, I really liked this place and would go again.

    The front desk staff was great, but Ms. Shanissa especially who was superb as she was absolutely delightful, her presence, care for the customers, and just pleasant in general. Coffee, tea, hot chocolate, and mints are available in the lobby all the time; I love having the option to go down and get a ready cup of coffee at any time. Breakfast included every day with many options to choose from, a big plus! Location was great, close to the airport but not right at the airport. Eateries and shopping right across from the hotel. I happened to need the post office, and that wasn't far either. Seating area/living room when you first walk in the room with a kitchenette comprised of mini fridge, sink, coffee maker/coffee, and a microwave. I especially like to have the luxury of putting something in the fridge, reheat leftovers, make popcorn, and wash a cup at the kitchen sink rather than going into the bathroom. One downside is that there was no kitchen towel or paper towels, and there was no dish soap and sponge in the case you want to wash your own travel/coffee cup as I always have with me.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Paying to park

    Great customer service, clean room

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    The bed was a lil hard for my liking and the breakfast was ok

    The staff was friendly and helpful...the hotel was very clean and the room was spacious

    Stayed in May 2024

  • Reviewed: 3 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    They were completely out of extra pillows for the 3 days I stayed there. It may have just been a busy weekend but I went up to the counter every morning and night and they said they were completely out.

    I like the staff, they were very nice. I like the value for what we got, loved the area. No complaints

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    My stay was good as always whenever we use that locations hotel.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    How they clean the rooms and how dirty the hall way was, how loud the kids next door to us were.

    The location was convenient, staff was friendly, they served breakfast free with your stay, they had a gym and pool indoors.

    Stayed in April 2024

  • Reviewed: 13 March 2024

    9.0
    I had an excellent time!
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 2 nights

    N/A

    The hotel was clean and the staff were very nice and helpful. Due to the casino, various businesses, and restaurants being right there at your finger tips, great location!

    Stayed in February 2024

  • Reviewed: 4 March 2024

    9.0
    Nice destination and a prime location for restaurants, stores, etc.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location and cleanliness

    Stayed in January 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    Room had adjoining room when previously had no adjoining room,Housekeeping was evey four days instead of two days,

    Spacious room breakfast was decent.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    9.0
    Nice stay plan to come back and stay a little longer
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Nice quiet spot breakfast was good

    Stayed in February 2024

  • Reviewed: 3 February 2024

    9.0
    It was great
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The hotel as a whole was great

    Stayed in January 2024

  • Reviewed: 28 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast food was liitle cold.Food at market place was a little high price and not enough variety. Tv was not accepting other apps besides Netflix and Pluto.

    It was comfortable and very nice.

    Stayed in January 2024

  • Reviewed: 24 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Check-in and location are amazing . The room was clean and the staff were very helpful.

    Stayed in November 2023

  • Reviewed: 20 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool was not clean

    The beds were super comfortable

    Stayed in November 2023

  • Reviewed: 29 October 2023

    8.0
    Pleasant convenient location with good perks.
    • Business trip
    • Couple
    • King Studio
    • Stayed 3 nights

    I didn't interact much with the staff = not that there was anything negative.

    Big room with a nice bed.

    Stayed in October 2023

  • Reviewed: 6 October 2023

    7.0
    I will stay there again because it is a lower price and still a good hotel.
    • Leisure trip
    • Solo traveller
    • Queen Studio with Two Queen Beds
    • Stayed 3 nights

    I was on the 5th floor so water took forever to get hot. Wasted a lot of water. When it finally got hot, it was just warm enough for the shower. Same thing for breakfast every morning. Breakfast isn't as good as it used to be, but ok.

    location is good for where I need to go when I'm there. Right next to highway I use the most.

    Stayed in October 2023

  • Reviewed: 21 September 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    The location was great and the staff was helpful

    Stayed in September 2023

  • Reviewed: 18 September 2023

    8.0
    Quick overnight stay
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Only 1 TV for bedroom and living room

    Close to everything the mall,casino, and restaurants

    Stayed in September 2023

  • Reviewed: 9 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Studio with Two Queen Beds
    • Stayed 3 nights

    need more variety of meats

    Stayed in July 2023

  • Reviewed: 2 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    They charged me as a walk in

    Breakfast and coffee was great

    Stayed in July 2023

  • Reviewed: 20 July 2023

    7.0
    The guy at the desk at night was rude...but the young lady at the desk the next day was very nice!
    • Business trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights

    The fact that I had booked my room ahead of time and when we arrived at the hotel, the room I book was sold.

    Breakfast was good

    Stayed in June 2023

  • Reviewed: 7 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    We have to call front desk at 1am in the morning unable to sleep in the sinking bed room 538 door in the closet broken. Finally they transfer us to a decent room. Thanks to a very nice oriental front desk attendance . Ask the room attendance to refill the soap in the shower and never come back to do the job. Stay 2 days and never have a room turnover or clean.

    Good location, clean, good breakfast

    Stayed in July 2023

  • Reviewed: 3 July 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Minor issue with the shower.

    Good bed. Great location. Was always 15 mins from where I was going.

    Stayed in April 2023

  • Reviewed: 26 June 2023

    9.0
    Would definitely stay here again. Staff was excellent and the breakfast was on ping. Very nicely done and worth the extr
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    A little loud with all of the kids that checked in, but overall a pleasant stay.

    Close to everything (airport, casino, shopping and grocery)

    Stayed in June 2023

Showing 1 – 25

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