9450 Counselors Row, Indianapolis, 46240, United States
#5 of 148 hotels in Indianapolis
Guests' ChoiceBased on 375 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.2
Facilities
9.4
Staff
9.3
Value for money
9.1
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
David
United StatesDifficult parking in a parking ramp.
It was very upscale and clean.
Stayed in April 2024
Reviewed: 21 April 2024
Kim
United StatesQuiet, clean, good location
Stayed in March 2024
Reviewed: 18 April 2024
Brian
United StatesNothing
Breakfast was great.
Stayed in April 2024
Reviewed: 10 April 2024
Nancy
United StatesI wish it had a hot tub.
I liked the room. It had a large tv and sofa to relax on. The bathroom was spacious. There was a really large closet with shelves and lots of room for hanging clothes up.
Stayed in April 2024
Reviewed: 10 April 2024
James
United StatesEverything was great! Kudos to the staff for making it extra fun/special.
Breakfast was great on day of solar eclipse. Fajitas! Food was great and staff kept up with demand. Assistant property manager made sure supply of food/drink kept up with demand. We received goody bags with moon pies and sun chips when we checked in, a nice touch. Also, the office “park” where the hotel is located had beautiful grounds including a walking path around a lake, and a party area with a band, food trucks, games etc for those on the grounds. Glad we picked Springhill Suites for our eclipse event! Great seating areas to hang out/play games with extended family.
Stayed in April 2024
Reviewed: 8 April 2024
Angelica
United StatesAlways clean and comfortable. I stay here anytime Im in Indianapolis.
Stayed in April 2024
Reviewed: 1 April 2024
Katrina
United StatesI like everything.
Break was great. Love the variety. Everyone was so nice and helpful.
Stayed in March 2024
Reviewed: 11 March 2024
Nikki
United StatesI stayed 2 nights, and my room was not cleaned in between. My wet towels were still in a pile on the floor when I came back from my day out, and the bed wasn't made.
It was a nice, clean room with enough space to spend the weekend.
Stayed in March 2024
Reviewed: 10 March 2024
Brandy
United StatesThe cleanliness of the hotel and the comfortable setting!
Stayed in February 2024
Reviewed: 19 February 2024
Jared
United StatesNothing
Location and staff
Stayed in February 2024
Reviewed: 17 February 2024
Sabrina
United StatesEverything
Stayed in November 2023
Reviewed: 15 February 2024
Breanna
United StatesThe A/C was on the whole time we couldn't switch it to heat when it was in the 20s and 30s. My husband and I froze at night.
The room was so big and fantastic. The breakfast was delicious.
Stayed in February 2024
Reviewed: 13 February 2024
Molly
United StatesI liked everything about the property
Spacious updated rooms, comfortable beds great customer service good breakfast
Stayed in February 2024
Reviewed: 11 February 2024
Guillaume
United Statesthere was just an issue with the shower water was like dripping and after the room wasn’t that spacious
I love everything there,it was wonderful ☺️.Specially the breakfast and the ladies who helped everyone out also the staff was amazing and always there to answer any questions you have to make sure your staying safe
Stayed in February 2024
Reviewed: 10 February 2024
Denise
United StatesRooms were very spacious and clean. Pool was big and clean
Stayed in February 2024
Reviewed: 30 January 2024
Brooke
United StatesNothing
Breakfast is great. Staff was excellent
Stayed in January 2024
Reviewed: 16 January 2024
Lanisha
United StatesModern, hot breakfast, Huge bathroom
Stayed in January 2024
Reviewed: 4 January 2024
Ward
United StatesThe bed was horrible. Way, way too soft. Our backs really hurt each morning.
Great location. Very clean.
Stayed in December 2023
Reviewed: 30 December 2023
Mary
United StatesRoom could have been designed so the television was in the middle for everyone to enjoy. Breakfast was not appealing.
Rooms were clean and spacious.
Stayed in December 2023
Reviewed: 26 December 2023
John
United StatesLack of an on-site restaurant and bar.
The design and layout of the lobby and rooms and the tasty breakfast.
Stayed in December 2023
Reviewed: 10 December 2023
Deidre
United StatesNice and clean pool was nice and warm
Stayed in November 2023
Reviewed: 4 November 2023
Angelica
United StatesNothing
Cleanliness
Stayed in October 2023
Reviewed: 30 October 2023
Mallory
United StatesThe linens. I was very disappointed at how the linens were. Especially for the price I paid and it being a suite. I expected better quality. The texture and lint balls were not comfortable.
The bathroom was really nice! Staff extremely friendly. Location great!
Stayed in October 2023
Reviewed: 21 October 2023
Dolores
SwitzerlandI would have given a 10 if it were not for the rude receptionist who was busy taking a private call and could not be bothered to answer me about an umbrella which they did not have. Plus, while the breakfast was nice as well as staff, I can't believe in a Marriot you get paper plates and even worse PLASTIC cutlery for cutlery.
The hotel is lovely and the room really comfortable. The beds are like sleeping on clouds. This was perhaps the best room we had while being in the States. Shame the weather was not good as I really wanted to take a walk about the lake.
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content