410 Rep. John Lewis Way S, Nashville, 37203, United States
#32 of 195 hotels in Nashville
Guests' ChoiceBased on 1036 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.5
Facilities
9.2
Staff
9.1
Value for money
8.3
Free WiFi
8.9
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End of dialog contentReviewed: 27 May 2024
Dinah
United StatesCouldn’t really sleep because I could hear everything outside. Next time will ask if we could move to a higher floor. Nobody came and got our towels after the first night so I had to ask for more the 2nd night. Not all of the channels on the tv were working right so couldn’t really enjoy watching tv.
I liked the valet parking and being able to go to the pool and bar. The staff were very friendly and the hotel was very clean. The bed was comfortable.
Stayed in May 2024
Reviewed: 21 May 2024
Crystal
United StatesI would have liked having a vending machine in the floor we were on mainly for water. Or have water bottles in the room and charge guests if they drink them! It seemed water was hard to come by within that vicinity, no quick marts.
The property was in close proximity to Broadway and the Gulch within walking distance. It’s a beautiful hotel, staff were very nice and helpful. The rooftop bar had an amazing view, good food, and drinks. The pool and hot tub were great as well.
Stayed in May 2024
Reviewed: 17 May 2024
George
United StatesHousekeeping. The main problem with my stay was housekeeping. I didn't know I had to request to have my room cleaned and change towels. We left in the morning for a day, came back to our room in the evening and found wet towels still laying on the floor. When asked about it, they told us we had to request housekeeping. I had this feeling that when you have Marriott next to your (hotel) name certain things should come standard, without asking.
Great location - two blocks away from everything! Happy and ready to help staff.
Stayed in May 2024
Reviewed: 14 May 2024
Dana
United StatesNothing!
The location was fantastic! The breakfast was very plentiful and good each morning! Lots of options--except no potatoes. The rooftop bar and pool area were also fun areas to hang out.
Stayed in May 2024
Reviewed: 13 May 2024
Shelby
United StatesPricey (but still affordable compared to other places downtown), parking near hotel was way to expensive and hotel parking was valet and also expensive.
Walking distance to everything, very comfortable/ clean room, breakfast was great, water pressure in the shower was perfect
Stayed in May 2024
Reviewed: 13 May 2024
Leslie
United StatesNeatness and location
Stayed in May 2024
Reviewed: 27 April 2024
Gloria
United StatesCentral location, good breakfast.
Stayed in April 2024
Reviewed: 25 April 2024
Rachel
United StatesThe elevators seemed to take a while.
I liked the location of this property.
Stayed in April 2024
Reviewed: 18 March 2024
Corinna
United StatesI called in advance to find about parking our Sprinter Van and would it accommodate the height. This was not the case and even if it had the larger parking was already taken so we have to park our van across the street and pay to park. That was a pain because the first night it would only allow us to pay for 12 hours so I had to set an alarm and wake up at 4 in the morning to pay again for the parking so we wouldn’t have a boot on our tire. After the first night it did allow us to pay for 24 hours ;however, I still had to wake up at 4 in the morning to pay for another night.
We love Springhill suites in general. The room size is really nice. We travel a lot for work and to have that extra room to work and not have my to work around another person is great. The rooms are always clean. The downtown located was perfect to visit broadway and the country music scene. The gentleman that checked us in was great giving us information about the hotel.
Stayed in March 2024
Reviewed: 4 March 2024
Darin
United StatesNo free WiFi and $50 Valet. I don’t travel very much, normal?
Great Facilities, Staff, and location.
Stayed in March 2024
Reviewed: 25 February 2024
Yemisrach
United StatesNothing
The location, the staff, cleanliness and the breakfast.
Stayed in February 2024
Reviewed: 19 February 2024
Shirley
United StatesExcellent location, room is very comfortable, the beds are so nice. Staff were very friendly.
Stayed in February 2024
Reviewed: 12 February 2024
Lisa
United StatesThey don't clean your room once you arrive, which means no additional coffee pods for the next morning. :(
GREAT breakfast, gym and pool/hot tub facilities! Room had everything we needed- soap, microwave, fridge, workspace.
Stayed in February 2024
Reviewed: 8 February 2024
Erika
United StatesValet
Stayed in January 2024
Reviewed: 29 January 2024
Arnold
United StatesHard to get in no matter what time we went within the breakfast time frame.
Fresh and good.
Stayed in December 2023
Reviewed: 28 January 2024
Dewey
United StatesN/A
Was not one part of this question that could come with a negative response. We absolutely loved the entirety of this location and our stay.
Stayed in January 2024
Reviewed: 24 January 2024
Amanda
United StatesConstruction at 8 am
Very nice and super convenient. Staff was extremely helpful.
Stayed in January 2024
Reviewed: 15 January 2024
Troy
United StatesCleanliness. Was allowed early check in which was very much appreciated!
Stayed in January 2024
Reviewed: 14 January 2024
David
United StatesThe two hotel thing, elevators confusing
Very clean very nice property, room was excellent
Stayed in January 2024
Reviewed: 14 January 2024
Sandra
United StatesLocation was good walking to Broadway street
Check in was easy, and were able to check in early.
Stayed in December 2023
Reviewed: 12 January 2024
Susan
United StatesPaying for parking
Breakfast was good
Stayed in January 2024
Reviewed: 9 January 2024
Sebastian
United StatesCleaning needs some improvement. It might be that I’m very partial about it. I work in cleaning industry. I own commercial/residential cleaning services business and I saw some misses here and there. It might not be a staff fault. It might be do to their training, time for them to clean the room and equipment they are using.
I love the interior design. Rooms are comfortable and design with taste. I love the staff. Very professional, friendly and knowledgeable. Whether a front desk staff, cleaning staff, all great people. Super impressed with valet service. Every single person working as valet at the hotel is outstanding. Great work guys.
Stayed in January 2024
Reviewed: 6 January 2024
Fredrik
United StatesThe pedestrian access is weird. They share an entry with another hotel so it's confusing where to enter at first. There is street parking but it's all metered, although I parked there overnight 3 times and didn't get a ticket.
The location of downtown activities was great. The staff is friendly and they have a nice breakfast area and rooftop bar. There are great restaurants in easy walking distance so you don't have to drive much.
Stayed in December 2023
Reviewed: 4 January 2024
Liane
United StatesLots of noise from hallway. Guest doors or stairway door (we were at the end of the hall) and rattling sounds. We were not near elevators but they were particularly loud-Ask for room away.
Large rooms, well maintained, comfortable beds. Appreciated having breakfast included and on site, but would appreciate real cream for coffee. Pretty good variety. Entire facility was super clean. The staff was very friendly.
Stayed in January 2024
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