Nothing

Close to convention center and economical

Stayed in April 2024

The only complaint was their beds. They’re outdated and too soft. It was uncomfortable. That was the only thing I would recommend the hotel upgrading on.

Richard, Saia, Karen and the rest of the staff there were awesome!

Stayed in April 2024

Shuttle service; very clean property & clean room; good variety at breakfast

Stayed in April 2024

Nothing to not like

Generous rooms

Stayed in March 2024

No complaints

Location to all that is Phoenix!

Stayed in March 2024

Deposit took almost 3 weeks to return

Clean

Stayed in January 2024

The room was only cleaned on alternate days.

Once we got the room we booked we were delighted with our choice. The staff are really helpful, the breakfast is good and the pool/gym are small but fine. The location is excellent if you don't mind walking into downtown. The hotel does run a free downtown and airport shuttle on the half hours. There is free tea/coffee in the lobby and snacks to buy if you don't want shop.

Stayed in January 2024

N/a

It was very clean staff was excellent it was great to have shuttle location location location excellent

Stayed in January 2024

The elevators were very slow, I think one was broken.

Our room was comfortable clean and spacious. There was free coffee and tea downstairs and it was very good. The breakfast in the morning was adequate and had a good variety.

Stayed in January 2024

The area is a bit sketchy but that's commonplace in the heart of big cities like Phoenix these days. It's too bad I didn't feel safe walking the 4 blocks to the convention center and back at night. I was told there was a hotel shuttle available but it only picks up on the bottom of the hour so I kept missing that window as I was getting out of meetings at 6:30 and 7:30 but needed to call by 6:20 or 7:20 to schedule the pickup, or wait another hour. So I ended up walking it at night, past the homeless people wandering the streets.

The room was very clean and comfortable. I requested a "view room" since I was traveling alone and had to laugh at the sense of humor - I was put in the middle of the building where I could just barely make out the mountains over the top of the tall buildings across from us. The breakfast was truly amazing. Warm, fresh, they kept the protein coming and I was pleased to actually be able to have hot eggs and sausage or bacon instead of a cold boiled egg for breakfast. I normally travel with my pets but had to leave them with a pet sitter as the pet policy of this hotel was disappointing.

Stayed in December 2023

Beautiful hotel, excellent location and great value! Breakfast was excellent!

Stayed in December 2023

Parking lot needs security lots of very dark areas

Place was clean carpets in hallways need of shampoo

Stayed in November 2023

Overall great. I just wished there was a water fountain or station on the top floors as I had to go downstairs every other hour to acquire drinking water.

Stayed in November 2023

Limitation on airport shuttle time

Room and helpful staff

Stayed in December 2023

nothing really

Being walking distance from Chase field and downtown restaurants, the shuttle from and to the airport, the shuttle to go to downtown within 2 miles. The friendly front desk staff…. ALL of them we encountered were helpful and accommodating. The morning breakfast with many choices of hot food and drinks….

Stayed in December 2023

Disappointed that the shuttle to the airport wasn't available

Staff were wonderful

Stayed in November 2023

Not a lot of counter space in bathroom of accessible room - but I think this is for accessibility reasons and very understandable.

The staff here is amazing! During our stay we interacted with three different people at the front desk and each one was exceptional - helpful and kind! Pool is nice, hot tub is excellent, good breakfast, and very clean room.

Stayed in November 2023

Jacuzzi needs a little work.. the jets weren’t working properly

Great staff, very friendly and accommodating!

Stayed in October 2023

Unfortunately someone reversed into our parked rental vehicle and dented the tailgate.

Stayed in October 2023

The breakfast could be improved, as there was not too much choice. But that was free, so good overall!

The service and the staff was great. The room was very spacious and the hotel is well located to move around downtown.

Stayed in October 2023

All was good

The breakfast

Stayed in September 2023

It’s a shower over the bath and our bath (room 211) surface was so wobbly it was like being on a boat! It took a week for the expenses hold to be reversed on my credit card.

Plenty of parking and easy to find on arriving into Phoenix downtown. About 20 mins walk to the main socialising areas Roosevelt Row etc) which would be too much in high heat. Within walking distance of the tram (to get to the Heard etc), but it’s a few blocks. Good breakfast options given it’s included. Included waffles and bagels. Rooms spacey, clean and comfy. Staff were really lovely and welcoming. They have a shuttle bus but we didn’t use it.

Stayed in October 2023

Our first room had an awful smell but staff got us a different room quickly.

Staff were wonderful. Breakfasts were delish!

Stayed in October 2023

Luke warm shower Fridge froze our drinks

Location

Stayed in October 2023