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Reviews of SureStay Plus by Best Western Pigeon Forge

125 Pine Mountain Rd, Pigeon Forge, 37863-3308, United States

#217 of 457 hotels in Pigeon Forge

Guests' Choice

Review score

Based on 301 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.3

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Showing 1 – 25

  • Reviewed: 13 May 2024

    7.0
    Anniversary trip
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Wasn't what I expected. The floor in our room was not vacuumed, the same piece of paper that was on the floor when we checked, was still there when we checked out plus there was a gap between the door and the floor. There was a lot of noise (banging) coming from the room next door, My husband stated it was the guest and the hotel staff trying to get in the room because the guest had locked themselves out. That was an inconvenience to me because I was trying to sleep. No variety of hot breakfast such no grits and the same type of oatmeal.

    The hotel was located on the strip near JT Hannah's and is within walking distance of some attractions.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Nice place to stay for the price
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Everything was good

    The staff was friendly during check in. The breakfast was good. The cleaning person came everyday to replenish towels. The bed was comfortable. It was close to the main strip but not too much noise.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    It worked out perfect for our stay just wished I could have had a Coke with my breakfast
    • Leisure trip
    • Family with young children
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No vending machines and breakfast did not have a selection

    Very clean

    Stayed in April 2024

  • Reviewed: 30 April 2024

    7.0
    It was nice.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Kitchenette - Non-Smoking
    • Stayed 4 nights

    Fixing the door

    Breakfast was good and the location was okay, the door was a little rattly but other than that it was good.

    Stayed in March 2024

  • Reviewed: 30 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Only thing was a handicapped chair ♿️ for shower.

    Book a handicapped ♿️ room. Very spacious with all amenities. We really enjoyed our stay.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Property outside could have been cleaner

    Room was clean, breakfast was nice

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Kitchenette - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Housekeeping opened our room door , time before check out which is at 11am

    Room was very updated

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We heard the room next door clear as day!! Talking and doing the beep beep!! The door between the rooms in the room needs a seal around it to help with noise….

    Clean and good for the money

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    It's a little pricey, but overall, good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was small but, overall stay was good.

    Liked it was clean and smelled nice. Large mini fridge and updated.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom door was messed up so you couldn't even shut it all the way or even the dresser drawer was the same. One trash can in bathroom isn't enough the room needs at least two.

    The bed was comfortable

    Stayed in March 2024

  • Reviewed: 7 April 2024

    9.0
    Enjoyed my stay would recommend to my friends and would stay again
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Would have liked to have had a chair to sit in other than the desk chair otherwise you have to sit on the bed is my only complaint

    The room was clean the bed was comfortable the staff was great friendly the breakfast was good the location was great the price too

    Stayed in April 2024

  • Reviewed: 31 March 2024

    8.0
    It was a nice little hotel for just a few days
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Kitchenette - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The people upstairs you could hear them walk. And it wasn’t where you could see the attractions from your window it was to far back.

    The walk in shower. It was a good clean area

    Stayed in March 2024

  • Reviewed: 30 March 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds Kitchenette - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We was downstairs and the ceiling made noise all night from the people walking upstairs.

    It was comfy and clean.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    8.0
    Nice, comfortable and clean place to stay.
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The sink area in the bathroom had little space to put anything on. The outside area for hanging clothes was small. There was an ironing board set up out there, I used it to set some things on. I had an issue with the bathroom floor, it was very dirty and sticky. The tile grooves were obviously dirty, smudges on the floor. My husband stepped off the bath mat and stepped back on, it left dirty foot prints, and he had just got out of the shower. It needed a nice steam cleaning, with the grooves in the tile there's no way a mop could get it clean. I didn't like that they had a light outside all the rooms, you couldn't shut them off. The curtains didn't cover over the ends of the window, it was shining in, when we were trying to sleep. I went to check out, a man was at the desk, I going to say something about the issues, but he was very rude. I asked for a reservation receipt and he told he they couldn't do it, since I used Booking. com. Everywhere I've ever stayed had no issues with this, not even the place we stayed two nights before. It was a simple print off of the screen he was looking at, but told me it wasn't his problem. I just left my room cards and walked out. All in all it was a nice place, with a few hiccups, but wouldn't keep us from staying again.

    The lady at check in was nice, told me about the breakfast, and if we needed anything to them know. The room itself was nice and clean, smelled wonderful!! The bed and pillows were nice and comfortable, no bleach smell like some places. The hotel was off the main strip, the back parking lot area looked rough, but they were doing construction, but it wasn't loud. We felt very safe. The sink was in the bathroom, I liked that, it gave more privacy. The Tv, frig, and microwave all worked well. We had a downstairs room, but it was quiet, we didn't hear any disturbing noises from other guests. They had breakfast, waffles, eggs, sausage, toast, cereal and juices. We ate one morning, it was ok, but have had better, nothing to write home about. We travel alot, so we were very pleased with the room itself, and would stay again.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Kitchenette - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The roof is squeaking a lot. You could hear the people upstairs even walking.

    Clean, spacious, fairly priced.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Pleasant and comfortable.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Kitchenette - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The computer chair.

    Kitchenette and shower room.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    Nice, clean rooms but didn’t like they didn’t have vending machines.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    They didn’t have vending machines

    Very clean rooms and spacious.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Don’t have a complaint at all great hotel and would be glad to stay again

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Great weekend getaway!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No complaints

    Very clean

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Kitchenette - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast wasn’t real good.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Nice like the room just wish the room was cleaned every day
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Kitchenette - Non-Smoking
    • Stayed 9 nights
    • Submitted via mobile

    Room cleaning was not done every day!

    Good

    Stayed in February 2024

  • Reviewed: 12 March 2024

    8.0
    Good value
    • Leisure trip
    • Family with young children
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    A little more variety in the breakfast. A channel list for the tv

    Breakfast was ok.good location. We had no problems

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds Kitchenette - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I could not get a receipt from them or from booking

    Stayed in February 2024

  • Reviewed: 11 March 2024

    9.0
    Budget vacay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Kitchenette - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I liked that it wasn't right on the main road so you don't hear all the traffic. The room was very clean and the bed was super comfy too. Having a breakfast was definitely a plus as well.

    Stayed in March 2024

Showing 1 – 25

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