125 Pine Mountain Rd, Pigeon Forge, 37863-3308, United States
#217 of 457 hotels in Pigeon Forge
Guests' ChoiceBased on 301 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
8.6
Value for money
8.3
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End of dialog contentReviewed: 13 May 2024
Shanta04
United StatesWasn't what I expected. The floor in our room was not vacuumed, the same piece of paper that was on the floor when we checked, was still there when we checked out plus there was a gap between the door and the floor. There was a lot of noise (banging) coming from the room next door, My husband stated it was the guest and the hotel staff trying to get in the room because the guest had locked themselves out. That was an inconvenience to me because I was trying to sleep. No variety of hot breakfast such no grits and the same type of oatmeal.
The hotel was located on the strip near JT Hannah's and is within walking distance of some attractions.
Stayed in May 2024
Reviewed: 1 May 2024
Keka
United StatesEverything was good
The staff was friendly during check in. The breakfast was good. The cleaning person came everyday to replenish towels. The bed was comfortable. It was close to the main strip but not too much noise.
Stayed in April 2024
Reviewed: 30 April 2024
Jennifer
United StatesNo vending machines and breakfast did not have a selection
Very clean
Stayed in April 2024
Reviewed: 30 April 2024
Hill
United StatesFixing the door
Breakfast was good and the location was okay, the door was a little rattly but other than that it was good.
Stayed in March 2024
Reviewed: 30 April 2024
Stephanie
United StatesOnly thing was a handicapped chair ♿️ for shower.
Book a handicapped ♿️ room. Very spacious with all amenities. We really enjoyed our stay.
Stayed in April 2024
Reviewed: 26 April 2024
Pamela
United StatesProperty outside could have been cleaner
Room was clean, breakfast was nice
Stayed in April 2024
Reviewed: 12 April 2024
Stephanie
United StatesHousekeeping opened our room door , time before check out which is at 11am
Room was very updated
Stayed in April 2024
Reviewed: 9 April 2024
Desiree
United StatesWe heard the room next door clear as day!! Talking and doing the beep beep!! The door between the rooms in the room needs a seal around it to help with noise….
Clean and good for the money
Stayed in April 2024
Reviewed: 8 April 2024
Trichia
United StatesThe bathroom was small but, overall stay was good.
Liked it was clean and smelled nice. Large mini fridge and updated.
Stayed in April 2024
Reviewed: 7 April 2024
Williams
United StatesThe bathroom door was messed up so you couldn't even shut it all the way or even the dresser drawer was the same. One trash can in bathroom isn't enough the room needs at least two.
The bed was comfortable
Stayed in March 2024
Reviewed: 7 April 2024
Rita
United StatesWould have liked to have had a chair to sit in other than the desk chair otherwise you have to sit on the bed is my only complaint
The room was clean the bed was comfortable the staff was great friendly the breakfast was good the location was great the price too
Stayed in April 2024
Reviewed: 31 March 2024
Stephanie
United StatesThe people upstairs you could hear them walk. And it wasn’t where you could see the attractions from your window it was to far back.
The walk in shower. It was a good clean area
Stayed in March 2024
Reviewed: 30 March 2024
Crystal
United StatesWe was downstairs and the ceiling made noise all night from the people walking upstairs.
It was comfy and clean.
Stayed in March 2024
Reviewed: 28 March 2024
Jennifer
United StatesThe sink area in the bathroom had little space to put anything on. The outside area for hanging clothes was small. There was an ironing board set up out there, I used it to set some things on. I had an issue with the bathroom floor, it was very dirty and sticky. The tile grooves were obviously dirty, smudges on the floor. My husband stepped off the bath mat and stepped back on, it left dirty foot prints, and he had just got out of the shower. It needed a nice steam cleaning, with the grooves in the tile there's no way a mop could get it clean. I didn't like that they had a light outside all the rooms, you couldn't shut them off. The curtains didn't cover over the ends of the window, it was shining in, when we were trying to sleep. I went to check out, a man was at the desk, I going to say something about the issues, but he was very rude. I asked for a reservation receipt and he told he they couldn't do it, since I used Booking. com. Everywhere I've ever stayed had no issues with this, not even the place we stayed two nights before. It was a simple print off of the screen he was looking at, but told me it wasn't his problem. I just left my room cards and walked out. All in all it was a nice place, with a few hiccups, but wouldn't keep us from staying again.
The lady at check in was nice, told me about the breakfast, and if we needed anything to them know. The room itself was nice and clean, smelled wonderful!! The bed and pillows were nice and comfortable, no bleach smell like some places. The hotel was off the main strip, the back parking lot area looked rough, but they were doing construction, but it wasn't loud. We felt very safe. The sink was in the bathroom, I liked that, it gave more privacy. The Tv, frig, and microwave all worked well. We had a downstairs room, but it was quiet, we didn't hear any disturbing noises from other guests. They had breakfast, waffles, eggs, sausage, toast, cereal and juices. We ate one morning, it was ok, but have had better, nothing to write home about. We travel alot, so we were very pleased with the room itself, and would stay again.
Stayed in March 2024
Reviewed: 27 March 2024
Antonio
United StatesThe roof is squeaking a lot. You could hear the people upstairs even walking.
Clean, spacious, fairly priced.
Stayed in March 2024
Reviewed: 27 March 2024
Jameselle
United StatesThe computer chair.
Kitchenette and shower room.
Stayed in March 2024
Reviewed: 26 March 2024
Kayla
United StatesThey didn’t have vending machines
Very clean rooms and spacious.
Stayed in March 2024
Reviewed: 26 March 2024
Ashley
United StatesDon’t have a complaint at all great hotel and would be glad to stay again
Stayed in March 2024
Reviewed: 25 March 2024
Delande
United StatesNo complaints
Very clean
Stayed in March 2024
Reviewed: 21 March 2024
Roger
United StatesBreakfast wasn’t real good.
Stayed in March 2024
Reviewed: 16 March 2024
Terry
United StatesRoom cleaning was not done every day!
Good
Stayed in February 2024
Reviewed: 12 March 2024
Robin
United StatesA little more variety in the breakfast. A channel list for the tv
Breakfast was ok.good location. We had no problems
Stayed in March 2024
Reviewed: 11 March 2024
Melvin
United StatesI could not get a receipt from them or from booking
Stayed in February 2024
Reviewed: 11 March 2024
Shelby
United StatesI liked that it wasn't right on the main road so you don't hear all the traffic. The room was very clean and the bed was super comfy too. Having a breakfast was definitely a plus as well.
Stayed in March 2024
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