125 Pine Mountain Rd, Pigeon Forge, 37863-3308, United States of America
#219 of 447 hotels in Pigeon Forge
Guests' ChoiceBased on 294 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
8.6
Value for money
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 1, 2024
Keka
United States of AmericaEverything was good
The staff was friendly during check in. The breakfast was good. The cleaning person came everyday to replenish towels. The bed was comfortable. It was close to the main strip but not too much noise.
Stayed in April 2024
Reviewed: April 30, 2024
Jennifer
United States of AmericaNo vending machines and breakfast did not have a selection
Very clean
Stayed in April 2024
Reviewed: April 30, 2024
Hill
United States of AmericaFixing the door
Breakfast was good and the location was okay, the door was a little rattly but other than that it was good.
Stayed in March 2024
Reviewed: April 30, 2024
Stephanie
United States of AmericaOnly thing was a handicapped chair ♿️ for shower.
Book a handicapped ♿️ room. Very spacious with all amenities. We really enjoyed our stay.
Stayed in April 2024
Reviewed: April 26, 2024
Pamela
United States of AmericaProperty outside could have been cleaner
Room was clean, breakfast was nice
Stayed in April 2024
Reviewed: April 12, 2024
Stephanie
United States of AmericaHousekeeping opened our room door , time before check out which is at 11am
Room was very updated
Stayed in April 2024
Reviewed: April 9, 2024
Desiree
United States of AmericaWe heard the room next door clear as day!! Talking and doing the beep beep!! The door between the rooms in the room needs a seal around it to help with noise….
Clean and good for the money
Stayed in April 2024
Reviewed: April 8, 2024
Trichia
United States of AmericaThe bathroom was small but, overall stay was good.
Liked it was clean and smelled nice. Large mini fridge and updated.
Stayed in April 2024
Reviewed: April 7, 2024
Williams
United States of AmericaThe bathroom door was messed up so you couldn't even shut it all the way or even the dresser drawer was the same. One trash can in bathroom isn't enough the room needs at least two.
The bed was comfortable
Stayed in March 2024
Reviewed: April 7, 2024
Rita
United States of AmericaWould have liked to have had a chair to sit in other than the desk chair otherwise you have to sit on the bed is my only complaint
The room was clean the bed was comfortable the staff was great friendly the breakfast was good the location was great the price too
Stayed in April 2024
Reviewed: March 31, 2024
Stephanie
United States of AmericaThe people upstairs you could hear them walk. And it wasn’t where you could see the attractions from your window it was to far back.
The walk in shower. It was a good clean area
Stayed in March 2024
Reviewed: March 30, 2024
Crystal
United States of AmericaWe was downstairs and the ceiling made noise all night from the people walking upstairs.
It was comfy and clean.
Stayed in March 2024
Reviewed: March 28, 2024
Jennifer
United States of AmericaThe sink area in the bathroom had little space to put anything on. The outside area for hanging clothes was small. There was an ironing board set up out there, I used it to set some things on. I had an issue with the bathroom floor, it was very dirty and sticky. The tile grooves were obviously dirty, smudges on the floor. My husband stepped off the bath mat and stepped back on, it left dirty foot prints, and he had just got out of the shower. It needed a nice steam cleaning, with the grooves in the tile there's no way a mop could get it clean. I didn't like that they had a light outside all the rooms, you couldn't shut them off. The curtains didn't cover over the ends of the window, it was shining in, when we were trying to sleep. I went to check out, a man was at the desk, I going to say something about the issues, but he was very rude. I asked for a reservation receipt and he told he they couldn't do it, since I used Booking. com. Everywhere I've ever stayed had no issues with this, not even the place we stayed two nights before. It was a simple print off of the screen he was looking at, but told me it wasn't his problem. I just left my room cards and walked out. All in all it was a nice place, with a few hiccups, but wouldn't keep us from staying again.
The lady at check in was nice, told me about the breakfast, and if we needed anything to them know. The room itself was nice and clean, smelled wonderful!! The bed and pillows were nice and comfortable, no bleach smell like some places. The hotel was off the main strip, the back parking lot area looked rough, but they were doing construction, but it wasn't loud. We felt very safe. The sink was in the bathroom, I liked that, it gave more privacy. The Tv, frig, and microwave all worked well. We had a downstairs room, but it was quiet, we didn't hear any disturbing noises from other guests. They had breakfast, waffles, eggs, sausage, toast, cereal and juices. We ate one morning, it was ok, but have had better, nothing to write home about. We travel alot, so we were very pleased with the room itself, and would stay again.
Stayed in March 2024
Reviewed: March 27, 2024
Antonio
United States of AmericaThe roof is squeaking a lot. You could hear the people upstairs even walking.
Clean, spacious, fairly priced.
Stayed in March 2024
Reviewed: March 27, 2024
Jameselle
United States of AmericaThe computer chair.
Kitchenette and shower room.
Stayed in March 2024
Reviewed: March 26, 2024
Kayla
United States of AmericaThey didn’t have vending machines
Very clean rooms and spacious.
Stayed in March 2024
Reviewed: March 26, 2024
Ashley
United States of AmericaDon’t have a complaint at all great hotel and would be glad to stay again
Stayed in March 2024
Reviewed: March 25, 2024
Delande
United States of AmericaNo complaints
Very clean
Stayed in March 2024
Reviewed: March 21, 2024
Roger
United States of AmericaBreakfast wasn’t real good.
Stayed in March 2024
Reviewed: March 16, 2024
Terry
United States of AmericaRoom cleaning was not done every day!
Good
Stayed in February 2024
Reviewed: March 12, 2024
Robin
United States of AmericaA little more variety in the breakfast. A channel list for the tv
Breakfast was ok.good location. We had no problems
Stayed in March 2024
Reviewed: March 11, 2024
Melvin
United States of AmericaI could not get a receipt from them or from booking
Stayed in February 2024
Reviewed: March 11, 2024
Shelby
United States of AmericaI liked that it wasn't right on the main road so you don't hear all the traffic. The room was very clean and the bed was super comfy too. Having a breakfast was definitely a plus as well.
Stayed in March 2024
Reviewed: March 9, 2024
Cassie
United States of AmericaThis place isn't super fancy but it's clean they have good breakfast and it's reasonably priced. I've stayed here a few times. And will likely use them again.
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content