10000 Ballantyne Commons Parkway, Ballantyne, Charlotte, NC 28277, United States
#13 of 185 hotels in Charlotte
Guests' ChoiceBased on 338 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.0
Facilities
9.1
Staff
9.3
Value for money
8.4
Free WiFi
9.0
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End of dialog contentReviewed: 29 May 2024
Cameron
United StatesWifi not really good for gaming, that's just minor tho
Everything!
Stayed in May 2024
Reviewed: 27 May 2024
Christen
United StatesNothing.
It was beautiful!
Stayed in May 2024
Reviewed: 21 May 2024
Lakeisha
United StatesIt should include a package deal for the stay with the spa and dinner.
Everything and how the workers was so hostile….i can say this hotel is overrated because there is always something to do.
Stayed in May 2024
Reviewed: 30 April 2024
Melody
United StatesVery nice property. Very comfortable. Based on my own previous experiences 8 out 10.
Stayed in April 2024
Reviewed: 27 April 2024
Tiana
United StatesThis hotel is very clean with all of the amenities to make for a comfortable stay. The staff goes above and beyond to ensure that you have an exceptional experience. Housekeeping is always cheerful, and anxious to provide for our needs. Though the times were booked full for Easter weekend, the tea party is the most adorable setup. Personally I am anxious to return with my preschooler just for that. The grounds are nice, and the balconies offer the perfect place to take it all in or just enjoy a quiet read. After a bit of a mixup, I was able to see the professionalism in management that justifies its stars. It’s not about the stay, its about the experience. In short the Ballantyne is not just a hotel, it is a place to retreat, relax, and receive a much needed pampering, whatever your reason may be. I 100% Recommend, and I cannot wait to return.
Stayed in March 2024
Reviewed: 23 April 2024
Madison
United StatesI didnt like that you had to pay for the little snacks in the room, I feel like for the price SOMETHING, anything, even a bottled water, should come with tje room 😂.
The luxurious outdoor part and hallways and balconies that anybody could use. Very fancy and beautiful
Stayed in March 2024
Reviewed: 21 April 2024
Michael
United StatesHighly recommend if you are staying in the area. Location was perfect. Evan at the front desk was very welcoming and we appreciated his great service.
Stayed in April 2024
Reviewed: 15 April 2024
Crouch
United StatesI would have loved the option for an earlier check in? Other than that, no complaints!
I loved the warm welcome I received. I celebrated my 30th birthday this weekend, and received chocolate covered strawberries and a handwritten (my favorite) birthday note! I loved the jacuzzi like bathtub. I had an amazing view. All interactions with staff were pleasant. 10/10
Stayed in April 2024
Reviewed: 7 April 2024
Anita
United StatesEverything was Excellent!
Stayed in April 2024
Reviewed: 2 April 2024
Alarcon
United StatesEverything
Stayed in March 2024
Reviewed: 12 March 2024
April
United StatesDon’t have any complaints
It was in a good location for dining and shopping. Very clean rooms and property. The staff was awesome
Stayed in March 2024
Reviewed: 11 March 2024
Sharon
United StatesNo fridge in room, only one for extra price.
Facilities were beautiful. Spa was great, location was good as well.
Stayed in March 2024
Reviewed: 26 February 2024
Sherita
United StatesNo early check in and no discounts if you book a the spa and a room
The atmosphere
Stayed in February 2024
Reviewed: 19 January 2024
Jack
United StatesWould’ve loved to have a fridge and microwave in the room. When we asked about a microwave, we were told it would be $15 for them to bring us one to our room. We thought that was ridiculous, so didn’t do it. They said the pool was heated but it didn’t feel like it. Didn’t bother me but my wife didn’t get in.
Beautiful property and loved the location. Close to lots of great restaurants. The spa was incredible and we loved the whirlpool.
Stayed in January 2024
Reviewed: 18 January 2024
Rodrigues
BrazilThe hotel is incredible
Stayed in January 2024
Reviewed: 27 December 2023
Kristina
United StatesStaff. Front desk was not very friendly and unwelcoming. House keeping knocked on our door at 11am when we were getting ready, she was asking what time are we checking out when the checkout time is at 12pm.
Properly was clean and comfortable
Stayed in December 2023
Reviewed: 26 December 2023
Tamela
United StatesHaving to pay extra for a refrigerator when there is one in the room. The cost of the room itself was not cheap and to charge for everything extra was ridiculous.
From the time we pulled up to get checked in and then departure day the staff was extremely helpful and friendly. The facility was very clean and the location was excellent.
Stayed in November 2023
Reviewed: 10 December 2023
Edward
United StatesI wish the pool was heated but the spa was great :). Also I couldn’t get the alarm clock to stop going off at 6am each day but I never tried hard enough to figure it out so maybe it’s simple.
Beautiful, easy to get to your room, great parking, smelled nice going inside, loved the Christmas tree and the flowers when you first enter, check-in was simple and the staff was wonderful. The bathroom was really nice and I loved the big tub.
Stayed in December 2023
Reviewed: 5 December 2023
Diane
United StatesPrice was high
Beautiful, clean, friendly staff
Stayed in December 2023
Reviewed: 5 December 2023
Kaleel
United StatesNo fridge/ microwave in the room
The bed
Stayed in December 2023
Reviewed: 14 November 2023
Melissa
United StatesWe did have a little guest (roach, the palmetto bug size) in our room that a staff person had to come and remove for us. It was a bit surprising how nonchalant everyone seemed about it. Saw another one in the hallway the next morning. Never heard from management with any kind of apologies which was odd.
Overall everything was very nice. My friend and I enjoyed our time. We had dinner in the hotel restaurant. Sampled whiskey and other cocktails. All of the staff were over the top amazing!
Stayed in November 2023
Reviewed: 20 September 2023
Sierra
United StatesThe indoor pool and hot tub were closed
Everything
Stayed in August 2023
Reviewed: 17 September 2023
Julie
United StatesPool and bar
Stayed in August 2023
Reviewed: 8 September 2023
Cassandra
United StatesWe always love the Ballantyne. It is a sweet little getaway from where we live. The hotel itself is beautiful, the attached restaurant is reliably good, and the pool with full service and bar is not to be missed!
Stayed in August 2023
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