251 N Narcissus Avenue, West Palm Beach, 33401, United States
#11 of 120 hotels in West Palm Beach
Guests' ChoiceBased on 190 hotel reviews
8.7Cleanliness
9.4
Comfort
9.3
Location
9.4
Facilities
9.3
Staff
8.9
Value for money
8.0
Free WiFi
9.1
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End of dialog contentReviewed: 3 June 2024
Mindy
United StatesWe did not care for the food on the rooftop bar. The Caesar salad dressing had a lot of Dijon mustard in it and they forgot the Barada in my husband salad so he had to ask for it. The food was we won’t be back for, but the service was good.
I was most impressed with Destiny at the front desk.. from the time we arrived on Friday May 31 until we left on Sunday, June 2. She treated us very special and didn’t even know us until we arrived… She was extra considerate to the fact that I had major knee surgery and my husband had the ALS disease… She was so kind and getting us a room for an early check in, and assisted us through the weekend to make sure that our 18th wedding anniversary was flawless… Along with the rest of your staff are very professional and we will be back very frequently!
Stayed in June 2024
Reviewed: 30 May 2024
David
SwitzerlandThe price.... High season is always very very expensive...
Excellent location in the heart of West Palm. Amazing hotel with friendly staff. Great roof top bar! Always good service and a very good selection for breakfast! I like the style and deco of the place.
Stayed in May 2024
Reviewed: 12 April 2024
Charla
United StatesStaff!!!!
Beautiful
Stayed in April 2024
Reviewed: 21 February 2024
Paola
Dominican RepublicThe accommodations, the rooftop, the food at the restaurants, but most of all the great service and staff of the staff. Everyone was very attentive and in great disposition all the time, from the valet parking service to the ladies that cleaned up our room. Very helpful with my brother who stayed there for several weeks after having a knee surgery.
Stayed in February 2024
Reviewed: 21 February 2024
William
United StatesThe staff was the best
Stayed in February 2024
Reviewed: 20 February 2024
John
United Statespool facilities could have been better , not enough chairs and seating
breakfast was excllent, location of the hotel was ideal and easy to walk to many places.
Stayed in February 2024
Reviewed: 17 January 2024
Anna
United Arab EmiratesThe cleaning staff on corridors was a bit noisy and I needed a nap afternoon from my trip 😥
Nicely decorated rooms and good amount of square footage
Stayed in January 2024
Reviewed: 4 December 2023
David
SwitzerlandEverything from the welcome drink to the room and the bars and restaurant.
Perfect location, perfect facilities, friendly staff!
Stayed in November 2023
Reviewed: 25 November 2023
David
SwitzerlandGreat location, excellent service, one of the very best addresses in West Palm!
Stayed in November 2023
Reviewed: 4 November 2023
Yana
United StatesWe liked it
Stayed in October 2023
Reviewed: 1 November 2023
Luke
United KingdomThat its not in the UK where I am from!
The service was second to none, they accommodated us perfectly and made the stay a truly special occasion.
Stayed in October 2023
Reviewed: 20 October 2023
Erica
United StatesEverything was good - no issues or complaints.
We had breakfast at Proper Grit and it was excellent! The service, the food - and the atmosphere in the entire hotel was beautiful.
Stayed in October 2023
Reviewed: 16 October 2023
David
SwitzerlandNothing
And a great breakfast. Bit the cheapest but a really good hotel!
Stayed in October 2023
Reviewed: 15 October 2023
Leslie
United StatesExcellent location! The staff couldn't have been more attentive and friendly. (The hotel also has a very interesting history.)
Stayed in October 2023
Reviewed: 30 September 2023
Mohsin
Saudi ArabiaLocation, and prices relatively high. Breakfast is expensive for someone already staying in the hotel
Staff , cleanness , comfort and swimming pool
Stayed in September 2023
Reviewed: 29 August 2023
Michael
United KingdomThe service from the staff was fine and acceptable, however, coming from a hotel the previous night where the service was superb our experience was a bit of a let down e.g. no offer of a bell boy to take luggage to the room, only 2 from our party of 4 were offered a welcome drink, allocated rooms were incorrect (the wrong way round resulting in having to switch luggage from floor 2 to floor 7 and vice versa) and pool furniture being removed around us and packed up for the evening even though the pool was still open.
Good location, good facilities, comfortable rooms. Valet was efficient and welcoming.
Stayed in August 2023
Reviewed: 24 August 2023
Linda
United StatesNothing
Located perfectly for walking, site seeing, and restaurants
Stayed in August 2023
Reviewed: 23 August 2023
Justin
United StatesA bigger fridge would’ve been better
The location was great!
Stayed in July 2023
Reviewed: 24 July 2023
Migdalia
United StatesHousekeeping could be better. The toilet room need to wipe down, the walls and baseboards are dirty and dusty and she never replace the bathroom trash bag
We like our waiter G, he was so awesome. He was the best waiter, very pleasant to talk too
Stayed in July 2023
Reviewed: 22 July 2023
Joyce
United StatesA wool blanket in the closet for cold natured people would be fine.
The staff were all exceptionally nice, in particular Ismeralda, Nicholas, Michael and the weekend Doormen. They went out of their way to assist me in a number of matters and ALWAYS DID IT WITH A NICE, SINCERE SMILE! Thanks again for a nice stay in West Palm Beach.
Stayed in July 2023
Reviewed: 9 July 2023
Anne
United StatesThere were quite a few dogs on the property and for the most part it was great but the dog next to our room barked a lot. They don’t provide beach chairs for the beach only towels
It is a beautiful hotel with two great casual restaurants. The staff was great and very attentive.
Stayed in July 2023
Reviewed: 27 June 2023
George
United KingdomThe price for valet parking a car, which at $48 is excessive. I did not use this facility and self parked at a parking lot 100 yards from hotel at $20 per night
The location was great and we had a room with a marina view and balcony. The facilities were first class and staff friendly and helpful
Stayed in June 2023
Reviewed: 23 April 2023
Patricia
United Statesprice
loved the whole theme and all the extra touches like the auto light under the bed when you step down from bed.
Stayed in April 2023
Reviewed: 15 April 2023
Lori
United Stateseverything!
Stayed in April 2023
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