1200 East Cary Street, Richmond, VA 23219, United States
#17 of 75 hotels in Richmond
Guests' ChoiceBased on 577 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.2
Facilities
8.2
Staff
8.9
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 23 May 2024
Christy
United StatesParking, valet is $32 or find a spot in the overnight garbage 1/2 block away for $20 a night. The room we were in the hallway smelled like dog urine. Had to walk about a block or two to find an area for our dogs to use the restroom. Not a lot of fun since it was raining.
The location is great it was within a mile of the venue we needed to be at. The hotel is very dog friendly, and the room service from the onsite restaurant was excellent.
Stayed in May 2024
Reviewed: 23 May 2024
Denise
United StatesStaff very kind and helpful. Great location near restaurants, a good independent bookstore, and historic sites.
Stayed in May 2024
Reviewed: 22 May 2024
Irina
Germanythe AC a bit noisy
all good, helpful and friendly staff
Stayed in May 2024
Reviewed: 15 April 2024
Davis
United StatesStaff and bartender, Chris in particular
Stayed in April 2024
Reviewed: 31 March 2024
Annette
United StatesRoom was very dark. Shower was very low pressure, with most of the water still coming out of the spigot at your feet. Was surprised there was not a fridge in the room. Room seems very dated with older furniture and lighting. Desk phone takes up a lot of bedside table space, but didnt' work! Had to call the front desk from my cell!
Location was great, easy access to all of downtown amenities. Valet staff was excellent helpful fast and accomodating. Beds were comfortable, and linens fresh.
Stayed in March 2024
Reviewed: 29 March 2024
Sharon
United StatesWould have liked handicap bars in bathtub/sower and next to toilet. I'm 83 YOA and have grab bars in shower and next to my "tall" toilet. The hotel's toilet is standard height and was a struggle for me to sit down and stand up. Other than that everything was great.
The room was very comfortable and clean. The staff was gracious and accommodating.
Stayed in March 2024
Reviewed: 9 February 2024
Tonya
United StatesThe bed was a little to hard for my comfort. I missed not having a book by the hotel to discuss amenities, especially since I did not receive the text regarding obtaining my vehicle the next morning. A refrigerator would have been nice in the room.
The location was perfect, especially with valet parking. The room was large and very nicely decorated.
Stayed in February 2024
Reviewed: 30 January 2024
Leanna
United Statescould have been cleaner- splatter on the walls, no hand soap in the bathroom, tv remote was grimey (I sanitized it myself) The television need an upgrade and there was no mini fridge.
The hotel feels historic and has early 1900s decor.
Stayed in January 2024
Reviewed: 19 January 2024
Sara
United StatesDelightful staff
I wish the bar was open. The Tobacco company is terrible.
Stayed in January 2024
Reviewed: 16 January 2024
Peter
United StatesValet very nice and prompt
Stayed in January 2024
Reviewed: 13 January 2024
Holly
United StatesNo dislikes really other than a little tough to get a valet spot when we first arrived but they were very accommodating when I had to park somewhere else temporarily. Maybe some bags in the garbage cans. Other than that it was great.
Great location and loved the charm. The front desk staff are so unbelievably friendly. They remember you and love to chat. They seem to enjoy their job! So refreshing! Even the valets were wonderful. Very kind and helpful. I would definitely stay here again. It was very quiet as well.
Stayed in January 2024
Reviewed: 8 January 2024
Richard
United StatesLittle dated
Location
Stayed in January 2024
Reviewed: 7 January 2024
Walter
United StatesNothing
Very convenient location
Stayed in December 2023
Reviewed: 7 January 2024
Mrsmuggy
United StatesGreat location and very pleasant and helpful staff. Our valet, Yoshua, was great!
Stayed in January 2024
Reviewed: 28 December 2023
Franziska
SwitzerlandPets are allowed; we had a very loud, barking neighbour.
Nice location, friendly staff.
Stayed in December 2023
Reviewed: 14 December 2023
Susan
United StatesContinental breakfast was very poor. Actually, it was the worst hotel breakfast we have ever had. Bed was uncomfortable.
Small boutique hotel
Stayed in December 2023
Reviewed: 29 November 2023
Patricia
United StatesValet parking cost is pretty high.
Great location to walk to attractions and restaurants. Staff was very friendly and helpful.
Stayed in November 2023
Reviewed: 26 November 2023
Seth
United StatesStaff were friendly and helpful.
Stayed in November 2023
Reviewed: 14 November 2023
Jennifer
United StatesContinental breakfast was sparse, no bar
Location
Stayed in November 2023
Reviewed: 9 November 2023
James
United StatesRoom did not have a fridge. How is that even a thing in 2023? ALL hotel rooms have a mini fridge these days. Nope, not this hotel. Also, the chair in the room - the “sitting’ chair (not the desk chair) looked really old, really antique, and was horrendously uncomfortable to sit on. It’s clearly just for looking at, not for sitting on. What a waste of a chair. Also, the bed had wayyyyyyyy to many accent pillows. And lastly, weirdly - there is wall mounted phone right next to the toilet. That’s just bizarre.
Great location right near state Capitol. Rates were very good. Room was very clean and mattress was comfortable. Staff were very pleasant to deal with a friendly. Ice machine was close by, which was important because there’s no fridge in the rooms.
Stayed in November 2023
Reviewed: 3 November 2023
Robert
United StatesNo daily maid service unless requested
The property is located within a short walk of several attractions and excellent dining options
Stayed in October 2023
Reviewed: 30 October 2023
Thomas
United StatesThe breakfast was somewhat limited with pre-packaged items, but a minor complaint.
Lovely boutique hotel well-located in Richmond within easy walking distance of my destinations, and great availability of restaurants.
Stayed in October 2023
Reviewed: 13 October 2023
John
United Statesthe breakfast
The location
Stayed in September 2023
Reviewed: 26 September 2023
Rebecca
United StatesSome of the building fixtures and decor are a bit dated. The electronic room lock was very finicky and took a lot of tries to unlock. the bathroom door didn't close unless you used the lock. Little things like that which aren't deal breakers but just aren't quite right. Parking is expensive, either valet or nearby public parking.
Good location. Walking distance to river and Capitol and some shopping and eating. Hotel staff was very friendly and accommodating. Everything was clean. Hotel had everything we needed.
Stayed in September 2023
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