51 East 4th street, Winston-Salem, 27101, United States
#6 of 33 hotels in Winston-Salem
Guests' ChoiceBased on 261 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Albert
United StatesExcellent hotel
Stayed in March 2024
Reviewed: 3 May 2024
Woodrow
United StatesUnder the bed was completely nasty! You could see the line where they stop vacuuming! It’s not what you want to see when you spend 300$ a night and it was very expensive for such a small room! Same size rooms at the Hampton and holiday inn for less
Nice old looking building! Big nice bathroom! Some staff was nice and friendly some were stuck up and acted like they didn’t care about their chosen career.
Stayed in April 2024
Reviewed: 14 April 2024
Carolyn
United Statesvalet slow.
Stayed in April 2024
Reviewed: 6 April 2024
Randi
United StatesBed could have been softer but it was alright
Unique design, helpful staff, great bar and big room.
Stayed in April 2024
Reviewed: 28 March 2024
Vaughan
United StatesStaff was a little disappointing. Not very helpful. Some were a little rude. But didn't stop us from having a great time.
Location was great. The facility is fantastic. We loved the entertainment area. Very nice for kids.
Stayed in March 2024
Reviewed: 3 February 2024
Ralph
United StatesCar parking is virtually valet only. Your only other choice is street parking, and it’s not in a park-on-the-street kind of neighborhood. The room was not particularly large. The bathroom was not memorable.
It is an historic property: the RJ Reynolds Tobacco headquarters to hotel. The conversion has been gracefully done: Respectful of this exquisite building. City views are very nice. Decor is very nice.
Stayed in January 2024
Reviewed: 30 January 2024
Taahira
United StatesAmazing architecture, stunning room design, gracious and really upscale service from professional front desk and valet attendants! And the amenities!!! Upon prior request our room had all of the additional features we requested. Our ongoing satisfaction was monitored by text message, which was super pleasant and convenient. The game room was awesome! If I had to be critical, I guess I would say some of our housekeeping requests were incomplete and needed to be re-requested twice. The 2 lane bowling had one lane with technical issues. Besides that, very minor, we had an absolute blast!!
Justin from Catherine’s bar was just incredible. He came to check on us, made sure we received excellent service, and personally took AMAZING care of us. When we returned for dinner he visited us and asked about our drinks and food; and when we prepared to leave he expressed HIS appreciation for having us there. He made us feel so welcomed and really special. We all fell in love with him and even if I were just passing through W-S I would think to stop at Catherine’s to have a drink and a meal for the excellent food yes! But especially to see him!!!
Stayed in January 2024
Reviewed: 22 January 2024
Kaus
United StatesThe rec space was closed for a private party. This should be communicated in advance.
It still feels like the Reynolds building. Loved the rec space downstairs.
Stayed in January 2024
Reviewed: 2 December 2023
Thomas
United StatesAnother great stay at the Cardinal
Stayed in October 2023
Reviewed: 28 November 2023
Montegut
United StatesThe carpet in the room was filthy. It’s apparent it’s never been cleaned. The shower was not clean. It had visible marks that could have easily been removed with even one wipe down. The shower door gap makes it so that the bathroom floor is completely soaked after a shower
The amenities were great
Stayed in November 2023
Reviewed: 28 November 2023
Harold
United StatesLoved everything!
The staff was incredibly impressive. They went above and beyond.
Stayed in November 2023
Reviewed: 20 November 2023
Logan
United StatesRoom service fees
Location, architecture style
Stayed in November 2023
Reviewed: 16 October 2023
Alisa
United StatesFurniture was tired looking, scuffed and a bit beat up No hooks or any provision in bathroom to hang towels
Location great, staff helpful
Stayed in September 2023
Reviewed: 19 August 2023
Monica
AustraliaLook of it
Beautifully presented
Stayed in August 2023
Reviewed: 10 August 2023
Nicole
United StatesThe hotel is beautiful! Love all the design details! The staff was friendly and professional. The hotel was clean and very comfortable!
Stayed in August 2023
Reviewed: 24 July 2023
Redding
United StatesThe food at the restaurant was really good
Stayed in July 2023
Reviewed: 29 June 2023
Shannon
United StatesNothing
Absolutely love this hotel! It is our second stay and so happy we stayed here again with our soccer team. It was a great place for our boys to have to hangout during down time. They loved being in the rec room and playing chess. Housekeeping and the front desk was great. The gym is well equipped and the restaurant was great the 3 times we went!
Stayed in June 2023
Reviewed: 26 June 2023
Matthew
United StatesCheck your bill at checkout and then check again later. Our bill had a valet charge at checkout even though we didn't even have a car with us and didn't use the valet. And then a couple days later some mini bar charges showed up even though we did not touch the in room mini bar.
An awesome building with lots of character and great amenities. The game room was awesome. The rooms a comfy, clean, and very nice. The hotel is perfectly located to enjoy the restaurants and nightlife of downtown Winston Salem.
Stayed in May 2023
Reviewed: 10 May 2023
Peter
United Statesgreat facility ... great service
Stayed in May 2023
Reviewed: 9 May 2023
Sandra
United Statesthe pillows and no fan in the room. the shower door, the water would go out on the floor
the decor. the location
Stayed in May 2023
Reviewed: 6 April 2023
Jodi
United StatesI didn't like the bus station around the corner.
Staff was great. VERY clean. Easy walk to restaurants, Old Salem, stores.
Stayed in April 2023
Reviewed: 4 April 2023
Julie
United Stateslovely staff; they always go above and beyond!
Stayed in March 2023
Reviewed: 1 April 2023
Ginger
United Statesluxurious room and bathroom. huge!
Stayed in March 2023
Reviewed: 18 March 2023
Johnson
United StatesOnly stayed one night.
They were very attentive with my needs for my dog and even brought a microwave to my room They were great in reminding me of happy hour downstairs.
Stayed in March 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content