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Reviews of The Coach House

284 Lafayette Street, Salem, MA 01970, United States

#1 of 6 hotels in Salem

Guests' Choice

Review score

Based on 137 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    8.9

  • Facilities

    9.4

  • Staff

    9.0

  • Value for money

    9.0

  • Free WiFi

    10.0

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Showing 76 – 100

  • Reviewed: 21 May 2024

    7.0
    It went really well the only thing was I had trouble sleeping both nights:/
    • Leisure trip
    • Group
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    The only thing that made me uncomfortable was the gigantic mirror facing the bed. Personally, I don’t keep mirrors in my room on purpose for my spiritual beliefs but it was a really lovely room otherwise.

    The location is great

    Stayed in May 2024

  • Reviewed: 17 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    The digital nature of the hotel just wasn’t my thing. I hated having to keep looking at my phone to figure out when I could check in/get my access code and for messages from concierge. There’s something comforting about having a front desk downstairs - kind of odd to have a bunch of strangers have access to the same building but with no staff there at all. Didn’t like that you had to cough up $50+ to check in early even if it was 30 minutes earlier

    The coach house is perfectly situated - comfortable walking distance to the center of town but far enough away from all the excitement to relax. It was also very clean and comforting; I loved the makeup towel that was provided

    Stayed in November 2023

  • Reviewed: 1 August 2023

    1.0
    Scam
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Several hours after checking out, I was contacted by Marley accusing us of breaking a vase and saying I would be charged $50.00 for a supposedly broken vase that was “found” by the cleaning staff. When I refuted this she stated that she could send pictures as evidence even though we did not break a vase. Given this event I could not ever recommend this place

    It was a nice property. The room was clean and comfortable.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    5.0
    Good place overall
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Busy road. Ant on the bed

    Looked great in the inside

    Stayed in July 2023

  • Reviewed: 23 June 2023

    7.0
    clean room, felt unwelcome
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    I was texted by the owner because the people that were in the room below us kept complaining that they could hear us walking around. like he texted us when we were trying to go to sleep and when we were barely awake. it’s hardly a valid complaint. when you check in you are sent a very abrasive document that you have to sign along with your card number. it allows them to charge your card if they decide that you stained sheets or got lipstick on the pillow. it assumes that guests are going to destroy their room. and at this point you can’t cancel, so you are kind of stuck having to sign this. it’s a ‘digital boutique’ which is code for they don’t have a staff on sight to make you feel welcome or to help with anything. instead you have big brother sending you texts. the fire alarm went off while we were there and we all had to wait outside. not sure what set it off. but the owner texted us to say the fire department was on its way. it was a very odd experience. I didn’t ever feel relaxed because I was paranoid that my two toddlers would accidentally spit up on anything resulting in us being billed for it. I was very happy we weren’t staying there multiple nights. after we left the owner texted again because he couldn’t find something in the room. I was waiting to be accused or something and charged. thank God I wasn’t. the room itself was nice and clean, as was the bathroom- but you won’t feel welcome or at home here.

    It was a beautiful room and a great location

    Stayed in June 2023

  • Reviewed: 25 May 2023

    1.0
    Very poor
    • Business trip
    • Group
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    No staff, no amenities, poorly appointed, over priced, terrible location, bad pillows, no soaps, shampoo, snacks, not worth the price

    Nothing

    Stayed in May 2023

  • Reviewed: 2 April 2023

    1.0
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 21 March 2023

    7.0
    Good
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Mattress wat to hard

    Everything but mattess

    Stayed in March 2023

  • Reviewed: 21 February 2023

    5.0
    stay closer to town.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    b and b with no breakfast and nobody there to assist in any manor. they are using Covid as an excuse to do everything virtually. the sink in the bathroom was the size of two hands.

    room was clean and pretty

    Stayed in February 2023

  • Reviewed: 20 November 2023

    10
    Perfect hotel.
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Everything. Very luxurious. Super comfortable beds. Big rooms. Great location. Friendly and helpful staff.

    Stayed in November 2023

  • Reviewed: 15 October 2023

    10
    I Definitely would stay here again
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Parking was a bit tight, especially since I drive a bigger pickup

    Clean and new

    Stayed in October 2023

  • Reviewed: 17 September 2023

    10
    Wonderful stay, highly recommend.
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Super clean, stylish, had everything we needed for a relaxing night.

    Stayed in September 2023

  • Reviewed: 10 July 2023

    9.0
    We’d definitely stay again!!
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Parking was a bit tight and it was definitely not really walkable into town. We had no issues parking but at a busier time it would be a problem

    The rooms are beautiful and very clean and quiet. We were on the first floor near the entrance and barely heard anyone else. Great use of space and we loved the small touches like having a charging station by each bed!

    Stayed in July 2023

  • Reviewed: 1 April 2023

    10
    We had a wonderful and relaxing stay.
    • Leisure trip
    • People with friends
    • Queen Studio
    • Stayed 4 nights
    • Submitted via mobile

    There was nothing we didn’t like.

    Beautiful and conveniently located.

    Stayed in March 2023

  • Reviewed: 2 November 2023

    4.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    No staff, no amenities

    Modern

    Stayed in November 2023

  • Reviewed: 20 August 2023

    2.0
    Not worth the money
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    The bed was terrible and the temp of the room is freezing as well as hearing people above us being loud on the floor and could hardly hear our movie. We barely slept with how uncomfortable the bed and the room not being cozy.

    It’s close to amenities and it being historical

    Stayed in August 2023

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 3 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 17 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 20 January 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 9 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 6 January 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 2 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

Showing 76 – 100

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