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  5. Reviews of The Crossroads Hotel and Suites Irving

Reviews of The Crossroads Hotel and Suites Irving 2 stars

3135 East John Carpenter Freeway, Irving, TX 75062, United States

#76 of 85 hotels in Irving

Guests' Choice

Review score

Based on 393 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.3

  • Location

    6.6

  • Facilities

    6.1

  • Staff

    7.7

  • Value for money

    6.5

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 26 April 2024

    5.0
    Will not visit in future stays.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Shortcut spending on renovations were evident with broken, mismatched furniture and uncomfortable bed. Roach spotted on bed next morning expedited early check out.

    Location was perfect to where I needed to be. Staff was friendly. Room was clean.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No pool No breakfast

    No breakfast here location was ok

    Stayed in April 2024

  • Reviewed: 9 April 2024

    6.0
    All right for my needs
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Friendly stuff

    The smoke inside the room is overwhelming.

    Stayed in April 2024

  • Reviewed: 18 January 2024

    7.0
    Good
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The overwhelming smell of Marijuana. We could hardly stand it.

    Friendly and helpful staff

    Stayed in January 2024

  • Reviewed: 17 January 2024

    5.0
    Ok in a pinch
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    They were training a couple of people and we ended up getting a room key to an occupied room. There were no remotes to the TVs when we got to the room. There was no telephone in the room and everything looked like it needed repair and was very outdated.

    The staff was friendly and cooperative. We booked it because of the distance to Love Field airport. They gave us a key to the wrong room but we're very apologetic and upgraded us to a multi-room suite.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    7.0
    Loved the vibe tho.
    • Leisure trip
    • Couple
    • King Suite with Whirlpool
    • Stayed 1 night
    • Submitted via mobile

    The paint on the walls was chipping. The outside needs repair. No shelving in bathroom.

    The price and location

    Stayed in January 2024

  • Reviewed: 29 December 2023

    5.0
    Okay not okay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No microwave oven Old room like a haunted house TV doesn’t work Small bed space Water facets were not good, the water comes out of the shower with full load

    Huge bathroom/restroom space Begs and desks were good Fridge Bathing area is cool

    Stayed in November 2023

  • Reviewed: 4 December 2023

    7.0
    For a last minute road trip to only need to shower and sleep, it was a decent stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The rooms need remodeling. I seen a roach on the bathroom, the shower head didn't spray water good and the fridge appeared dirty

    The water In the shower was HOT and the air blew very well.

    Stayed in December 2023

  • Reviewed: 21 October 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The construction noise

    Stayed in October 2023

  • Reviewed: 25 September 2023

    5.0
    It wasn’t terrible but it wasn’t great
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It’s over priced for what it is. 50$ room at best. Immediately slotted a couple of roaches on third floor room. Towels need to be washed more vigorously with detergent.

    Looks sketchy but it’s not a terrible neighborhood.

    Stayed in September 2023

  • Reviewed: 17 June 2023

    7.0
    Good
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    More bathroom Towels

    Room very spacious and very comfortable

    Stayed in June 2023

  • Reviewed: 26 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Whirlpool
    • Stayed 1 night
    • Submitted via mobile

    No coffee maker like it said on the web

    The room was great for the price loved the painted walls

    Stayed in February 2023

  • Reviewed: 20 February 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Old.. not near shops or restaurants. WiFi almost useless.

    Clean.. friendly

    Stayed in February 2023

  • Reviewed: 13 January 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet was stopped up

    It was peaceful and easy check inn and the room was nice

    Stayed in December 2022

  • Reviewed: 26 September 2022

    5.0
    Just a place to lay your head or stay long term, not fancy at all.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There's really nothing around it. So if you don't drive, I wouldnt recommend. Unless you get your snacks and things before going. Also it's sketchy at night, on the keyboard holder it says to use the deadbolt and verify ID before letting someone in, so that should tell you. For the facilities, I felt like it was a little over priced.

    There is no continental breakfast or free coffee, not a deal breaker but there is a full size refrigerator, microwave, and cable TV so you can bring your own food and drinks, which I recommend. They do have snacks, sodas, juices for sale at a very reasonable price. This place is a place to sleep, nothing fancy but it gets the job done. They have weekly rates for those, who can afford it, and need a place to stay longer term.

    Stayed in September 2022

  • Reviewed: 2 August 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The door to my room wouldn't close & I told office & they never sent anyone. Also, the lady in the office started yelling at me & their were several people around. She just kept yelling at me & talking over me. It was very embarrassing & unprofessional! Also, their were alot of baby roaches in my room.

    I stayed there because i had a good experience in the past. This stay was not pleasant at all.

    Stayed in July 2022

  • Reviewed: 6 July 2022

    7.0
    It could have been better
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I called about a light maintenance problem in bathroom and they never came

    Stayed in June 2022

  • Reviewed: 29 March 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    a,c could be cleaner and smell cleaner

    location

    Stayed in March 2022

  • Reviewed: 27 March 2022

    5.0
    rough it out on a one night stay.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    needs better cleaning. sofa was stained , no coffee machine in room . many permanent residents

    location was great. glad the room floor is tiled and not carpeted. has relatively new microwave and full sized refrigerator.

    Stayed in March 2022

  • Reviewed: 16 February 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I stayed two nights both nights in a different room the first one was the opposite of the the second.

    Very convenient and great customer service.

    Stayed in February 2022

  • Reviewed: 14 February 2022

    7.0
    We made the beat of it but we were disappointed
    • Leisure trip
    • Family with young children
    • King Suite with Whirlpool
    • Stayed 2 nights
    • Submitted via mobile

    The furniture was filthy (not what was in the picture). The pictures were very deceiving. The lights had no fixtures, just a bulb blaring light. It was a non smoking room but had cigarette burns on the counters in the bathroom and jacuzzi. The bedding was severely inadequate (glad I brought blankets), no coffee maker, no phone, no blow dryer, and all the door knobs and the jacuzzi were covered in baby oil, which was gross. There was also a very dirty used pair of shorts on the shelf in the bedroom. I was in a hurry and did not take my time to read the reviews and do research. This was definitely not worth the 230 I spent the weekend.

    The jacuzzi

    Stayed in February 2022

  • Reviewed: 30 January 2022

    7.0
    Priced right, spacious, budget traveler friendly.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Shady characters mixed in here in there. Wouldn’t want my daughter or wife staying there alone without being in a group for protection. Remove all valuables from your vehicle and you’re golden.

    Friendly staff and very helpful, larger than most motel rooms with a private bedroom and full kitchen. It’s a little bit on the older side but nevertheless clean and priced accordingly.

    Stayed in December 2021

  • Reviewed: 25 January 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Plug ins not near the desk or tables and no lighting... maybe need to re arrange furniture. tv remote not working living room tv not working no remote for that one anyway. Floor dirty my feet were black after going barefoot in room.

    Comfy bed lots of room in the room. Traffic sound not that bad. Fridge nice not tiny. Good location only was a pain because of road construction and exit was closed and signs not clear how to get to inn. Not the inns fault. Not enough Parking spaces.

    Stayed in January 2022

  • Reviewed: 3 January 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    bathroom door gets stuck to the floor, no hot water it was barely warm

    everything was ok

    Stayed in January 2022

Showing 1 – 25

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