660 Albany Shaker Road, Albany, NY 12211, United States
#4 of 42 hotels in Albany
Guests' ChoiceBased on 558 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.9
Staff
9.2
Value for money
8.4
Free WiFi
8.5
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End of dialog contentReviewed: 27 May 2024
Trisha
United StatesThe sheets on the bed not soft felt like cardboard
It was clean . I liked the indoor courtyard. It was convenient.
Stayed in May 2024
Reviewed: 25 May 2024
Katherine
United StatesThe breakfast and dinner were both affordable and delicious. The wait staff were very friendly and attentive. The front desk was exceptionally polite and professional.
Stayed in May 2024
Reviewed: 22 May 2024
Cindy
United StatesMy daughter and I enjoyed our one night stay here. The check-in process was quick and easy. The staff was friendly. Our room was clean and well maintained. The room had everything we needed for the night. The beds were comfortable. Breakfast at the restaurant was very good! We enjoyed hanging out by the Koi pond. We only stayed one night, but I would definitely come and stay here again.
Stayed in April 2024
Reviewed: 21 May 2024
Elena
United StatesUgly rug, looks like it’s threadbare, but that’s just the pattern—really bizarre! Bed was a little hard and so were the pillows.
Conveniently located. Very pretty inside, especially the indoor courtyard feeling. Room was attractive and very functional.
Stayed in May 2024
Reviewed: 20 May 2024
Paul
United KingdomAll very good
Stayed in April 2024
Reviewed: 20 May 2024
Rebecca
United StatesI loved the inner courtyard it was clean and unexpected to see.
Stayed in May 2024
Reviewed: 8 May 2024
Shali
United StatesHad a big group of kids staying that were loud in the hallway.
Comfortable room
Stayed in March 2024
Reviewed: 7 May 2024
Damia
United StatesCrowds for events
Prefer to stay when traveling for business.
Stayed in April 2024
Reviewed: 4 May 2024
Collier
United StatesHad to request towels we were there three nights
Excellent
Stayed in April 2024
Reviewed: 30 April 2024
Michael
United StatesI didn’t like their menu promoting drinks but can’t serve liquor till after 12. I go many places in New York State and can drink liquor before 12 noon and not a issue. I thought that was bad service, don’t promote Sunday brunch with liquor but really it’s not.
Very clean, great food and staff.
Stayed in April 2024
Reviewed: 29 April 2024
Collin
United StatesOverall the stay was good, and the bad things are just nitpicks. The beds were a little uncomfortable, but not unbearable by any means. The restaurant was a bit expensive, but perhaps for the area this is common. The bathroom lighting was very harsh, and it seemed like there was no bathroom fan running.
The room was clean, the staff was nice and the facility was beautiful. Breakfast at the restaurant was delicious.
Stayed in April 2024
Reviewed: 20 April 2024
Calah
United StatesClean and quiet with good food.
Stayed in April 2024
Reviewed: 14 April 2024
Judge
United StatesThe bed was not as firm as I would like. The coffee maker needs bottled water. The sink water is strongly chlorinated. The coffee in the restaurant was terrible. Go with Green Mountain Coffee Dark Magic. More flavorful. And doesn't taste watery..The shower water pressure was weak. More expensive than other hotels. I will probably explore other locations to compare against. But I am willing to try another visit just because of the staff.
Staff! Very helpful and super friendly! I liked the water station at the registration desk. I liked the shower height.
Stayed in April 2024
Reviewed: 13 April 2024
Stephen
United StatesClean room and comfortable bed
Stayed in April 2024
Reviewed: 13 April 2024
Samantha
United Statesfood was great! room and facilities were super clean
Stayed in April 2024
Reviewed: 12 April 2024
Mikhail
United StatesClean, courteous staff
Stayed in April 2024
Reviewed: 10 April 2024
Philip
United Stateswe could not get the wifi to work
We had a good dinner when we were too road-weary to go farther a field.
Stayed in April 2024
Reviewed: 8 April 2024
Jah
United StatesThe pool wasn’t very big
It was big and nice views
Stayed in April 2024
Reviewed: 1 April 2024
Travis
United StatesWas so gorgeous for my close friends wedding
Stayed in March 2024
Reviewed: 6 March 2024
Gregory
United StatesBar area understaffed !! The people who did work there were excellent and efficient , however more staffing is needed . Great
Beautiful , clean and fresh facility .
Stayed in March 2024
Reviewed: 4 March 2024
Gaetano
United StatesEverything was great
Excellent value for such a nice hotel
Stayed in March 2024
Reviewed: 20 February 2024
Benita
United StatesEVON WAS an incredible host on the phone as well as in person
Stayed in February 2024
Reviewed: 2 February 2024
Nancy
United StatesThe hotel knew nothing about your website that said breakfast was $8.00, and dinner was $25.00 each.
Breakfast was delicious.
Stayed in January 2024
Reviewed: 19 January 2024
Jean
United StatesN!A
Loved the room and lounge
Stayed in January 2024
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