5532 North Palo Cristi Road , Phoenix, AZ 85253, United States
#15 of 132 hotels in Phoenix
Guests' ChoiceBased on 64 hotel reviews
9.0Cleanliness
9.4
Comfort
9.5
Location
9.3
Facilities
9.1
Staff
9.5
Value for money
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 7 April 2024
Ryan
United StatesCould really use replacement/updated bathroom fans and a filtered water bottle filling station
Extremely safe, comfortable, cozy, relaxing. Staff were unbelievable, professional, accommodating
Stayed in April 2024
Reviewed: 28 March 2024
Nicohle
United StatesThe price of the room was abit steep. We had dinner reservations at 7:30 and did not get sat until almost 8:30. Food was excellent however ran out of a few options as it was a busy night.
It was a very beautiful and romantic setting. Gorgeous gardens with lots of birds and butterflies to watch while relaxing in the pool area. Beautiful dinner set up on the patio under the stars. Was a perfect start to our vacation!
Stayed in March 2024
Reviewed: 8 March 2024
Phibbs
CanadaThe food at the resturant was not up to par in comparison to the resort. I think it is over rated. Could be better
Feeling like you are in the remote part of the country even thou close to city amenties
Stayed in March 2024
Reviewed: 17 February 2024
Danny
United StatesRooms are a little dated and it is very expensive for what it is.
I liked the design of the hotel and the architecture and landscaping. The restaurant was good and the staff were excellent, very friendly and attentive.
Stayed in February 2024
Reviewed: 20 January 2024
Miriam
United StatesBeautiful grounds, excellent restaurant, good service.
Stayed in January 2024
Reviewed: 9 August 2023
Christina
SwedenEverting was great - room was large and clean. Restaurant was top quality. Loved breakfast. Staff super friendly.
Stayed in August 2023
Reviewed: 3 August 2023
Dick
Mexicojust our room wasn't clean one day
all !
Stayed in July 2023
Reviewed: 10 June 2023
Patricia
United StatesGreat/exceptional food!
Stayed in June 2023
Reviewed: 6 June 2023
Jessica
United StatesThe property was beautifully landscaped and maintained. The rooms were clean and beautifully appointed. All of the staff was very friendly and helpful.
Stayed in June 2023
Reviewed: 24 February 2023
Resa
United Statesliked it all
cozy, intimate, very inviting
Stayed in January 2023
Reviewed: 3 November 2022
West
United StatesWhen you only have a shower you should provide shower caps!!!!!!!
ok
Stayed in October 2022
Reviewed: 29 September 2022
Maryann
United StatesThe only thing that needs improvement is how long it took to get hot water in the shower. They need a heater circulator to provide instant hot water to that unit. Also, they need to clean the clerestory windows more often.
Great place for a getaway, anniversary or honeymoon. Has atmosphere of a serene oasis. Landscaping is beautiful, and we had a private hot tub outside of our casita. Pool area is welcoming and quiet. Casita was very comfortable, cool, and quiet. The outside patio was a nice bonus.
Stayed in September 2022
Reviewed: 14 August 2022
Vanessac
United KingdomMy friends checked in after me & got drink tkts for the bar & I didn’t. Thought it was a odd.
Cute spot!
Stayed in August 2022
Reviewed: 23 July 2022
Katherine
United Statesamazing Mother’s Day brunch!
Stayed in May 2022
Reviewed: 19 July 2022
Hillary
United Statesthe prices of food and drink for people staying at the hotel is kind of absurd
the grounds are beautiful
Stayed in July 2022
Reviewed: 10 July 2022
Pamela
United StatesN/A
Loved our room, the restaurant, the pool. Beautiful locatio.
Stayed in July 2022
Reviewed: 9 May 2022
Scott
United StatesThe rooms are in dire need of remodeling. Property is priced as if it's been remodeled.
The grounds are amazing.
Stayed in April 2022
Reviewed: 27 February 2022
Joyce
United StatesWe loved the location and almost ate every meal there - the food was Amazing!!
Stayed in February 2022
Reviewed: 16 February 2022
Christi
United StatesSee above.
Breakfast was good. Valentine's dinner was excellent. However, we would have preferred the large, front dining patio to the Sunset Patio.
Stayed in February 2022
Reviewed: 12 February 2022
Polly
United Statespoor coffee li it’s spa services
restaurants staff pool
Stayed in February 2022
Reviewed: 12 January 2022
Cathy
United Statesnothing bad
very pretty and quiet, a welcome change from the resorts. the staff was wonderful. the beds are so comfortable!
Stayed in January 2022
Reviewed: 14 December 2021
Melissa
United StatesI booked our stay at Hermosa Inn for a romantic getaway for his 60th birthday. The room was absolutely beautiful - it was like a private bungalow with the fireplace and soaking tub. I reserved a table for dinner and we ate on the restaurant's patio by lantern light. The wait staff was outstanding - as was the staff who served us poolside. The grounds are lovely and this made our launch point for day hikes. I can't say enough about how wonderful this stay was. Thank you!
Stayed in November 2021
Reviewed: 23 August 2021
Jeffery
United StatesOnly one ice machine
Quiet location, but near great food and hiking. Awesome brunches and drinks.
Stayed in August 2021
Reviewed: 19 July 2021
Diane
United StatesNONTHING !
What struck me the most was your staff…from the minute I walked in, to the valet, the hostess, the restaurant servers, the massage, etc. Hold onto these people, they are treasures !
Stayed in July 2021
Showing 1 – 25
St Peter Port, UK
Palma de Mallorca, Spain
Candolim, India
San Ciprián de Viñas, Spain
Alghero, Italy
Lagos, Portugal
San Cristóbal de Las Casas, Mexico
Rangiora, New Zealand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content