127 North Tryon Street, Charlotte, NC 28202, United States
#5 of 185 hotels in Charlotte
Guests' ChoiceBased on 368 hotel reviews
9.1Cleanliness
9.6
Comfort
9.5
Location
9.4
Facilities
9.4
Staff
9.4
Value for money
8.7
Free WiFi
9.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Lianne
United StatesGorgeous bathroom. Great coffee
Stayed in May 2024
Reviewed: 11 May 2024
Kate
United StatesMost of the building is residential so there are some oddities about the elevator access. But really not consequential. I would stay here again.
Nice rooms, good location and a decent bar. Room service breakfast was very good.
Stayed in May 2024
Reviewed: 1 May 2024
Katherine
CanadaI think they could improve their impact on the environment by limiting plastic water bottles etc.
It was beautiful. I loved the attention to detail.
Stayed in April 2024
Reviewed: 26 April 2024
Katherine
CanadaI loved the attention to detail in the furnishings and very attentive and friendly staff.
Stayed in April 2024
Reviewed: 15 April 2024
Dinah
United KingdomRoom service was expensive and not worth it. Valet hadn’t turned up when we went to check out (7am) and so we had to wait for front of house staff to get back to desk to then take US to the car (instead of the other way round!)
Location superb and enormous bathroom with a tub! Handy gym too!
Stayed in April 2024
Reviewed: 2 April 2024
Chimango
ZambiaNothing
The hotel was elegantly luxurious - the room although not expansive was stunning with every creature comfort provided. The location in the Central Business District was quiet in the evening with not many restaurants and bars in the area, but the hotel restaurants are top rated.
Stayed in March 2024
Reviewed: 25 March 2024
Shearell
United StatesThe location makes valet parking a little difficult but the valet guys are excellent. I didn't like that one light switch controlled all the lighting in the room.
This boutique hotel is truly exceptional! The decor was STUNNING! So comfortable I slept in and I haven't slept that late in years. I would love to stay here again. Having the Nespresso machine in my room was fabulous.
Stayed in March 2024
Reviewed: 18 March 2024
Edward
United StatesPeople, Location, cleanliness.
Breakfast was great, service was wonderful. Love the staff.
Stayed in March 2024
Reviewed: 21 February 2024
Joni
United StatesEverything!
Stayed in February 2024
Reviewed: 14 February 2024
Karen
United KingdomSpeed of the elevator.
Location and the boutique style of hotel and decor.
Stayed in January 2024
Reviewed: 27 January 2024
Tom
AustraliaModern decor in classical building. Helpful staff.
Stayed in January 2024
Reviewed: 20 January 2024
Raymond
United StatesElevators not working for entire stay
The room
Stayed in October 2023
Reviewed: 8 January 2024
Jason
United Statesparking and valet are difficult to use. So many cars park on Tryon and it is already a busy street. We had to park in a parking deck next door and walk over. Staff credited the parking costs off our bill though.
Food and Drinks were fantastic. Room service was fast. Great location, but the hotel provides everything you would need to have a nice evening if you didn't feel like leaving.
Stayed in January 2024
Reviewed: 2 December 2023
Mary
United StatesEverything!
Stayed in December 2023
Reviewed: 7 November 2023
Kimberly
United StatesValet parking
Clean, elegant
Stayed in November 2023
Reviewed: 7 November 2023
Lynn
AustraliaElevator was out so we had to lug bags up steps
Rooms were gorgeous. Great amenities and the bed was amazing!!!
Stayed in November 2023
Reviewed: 20 September 2023
James
United StatesA small thing - the breakfast smoothie was bland
Quality hotel. Beautiful & comfortable breakfast lounge.
Stayed in September 2023
Reviewed: 8 September 2023
Alex
United StatesLocation was central, but it was also very loud - directly next to many late night bars and clubs. While there is nothing particularly wrong with that for some, beware if this is not what you are looking for. Since I was there for work, it was less than ideal for my particular trip.
Beautiful, well finished hotel, with extremely nice spacious rooms.
Stayed in August 2023
Reviewed: 7 September 2023
John
United StatesThe staff was great and the breakfast was delicious!
Stayed in September 2023
Reviewed: 4 September 2023
Lee
United StatesGorgeous and elegant and regal
Stayed in September 2023
Reviewed: 22 August 2023
Alejandro
United StatesSeemed a little high in price for the value but overall great!
Enjoyed the romantic settings; just what we needed.
Stayed in August 2023
Reviewed: 13 August 2023
Michael
United StatesWonderful location! Beautiful hotel!
Stayed in August 2023
Reviewed: 5 August 2023
Leslie
United StatesExceeded our expectations!
Stayed in August 2023
Reviewed: 21 July 2023
Alice
United StatesN/A
Everything, the hotel matched the description and pictures and it did not disappoint. It is a beautiful property and I can't wait to visit again.
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content