790 7th Avenue, New York, NY 10019, United States
#406 of 415 hotels in New York
Guests' ChoiceBased on 4683 hotel reviews
5.6Cleanliness
6.1
Comfort
6.2
Location
8.9
Facilities
5.6
Staff
7.0
Value for money
5.9
Free WiFi
7.2
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End of dialog contentReviewed: 18 May 2024
Andres
ColombiaThe elevators were too slow and not enough for all the rooms, the staff was not the best and is an old hotel
The location was amazing
Stayed in May 2024
Reviewed: 16 May 2024
John
United StatesThe room was dingy and dark and it obviously needed a lot of work. Also, only got one towel for two people.
Location was great ....other than that a major disappointment
Stayed in May 2024
Reviewed: 15 May 2024
Luisa
ChileThe carpet is more old and smell old
Location and staff the people is very nice in special case Racquel the receptionist
Stayed in May 2024
Reviewed: 14 May 2024
Pradeep
IndiaReception response and cleanliness
Location
Stayed in May 2024
Reviewed: 12 May 2024
Michael
United StatesGrubby decor, old rooms, poor sound insulation. Would be much better with a mini fridge in the room.
Very friendly staff, spacious room.
Stayed in May 2024
Reviewed: 10 May 2024
Yolanda
United KingdomWhen we arrived the hotel did not have a record of our booking. Room very outdated and dim, bathroom was the same Carpets were stained and dirty
Location was excellent
Stayed in May 2024
Reviewed: 3 May 2024
Ravi
IndiaI haid to wait 5 hours for my room, then had to climb 7 floors to access my room and then in the morning another guest lands up at my room as he was alotted it even though I was the occupant of the room
Stayed in April 2024
Reviewed: 3 May 2024
Margaret
IrelandLoud noise from the street.
It was a great location for Broadway, and convenient for Uptown and Downtown.
Stayed in April 2024
Reviewed: 2 May 2024
Dale
United StatesThe elevator was very dirty the first day. The hallway carpet was totally worn out and the walls badly need to be painted. The room furniture was worn out but the bed was comfortable. The bathroom tub was worn out and the bathroom sealing showed major water damage. No excuss for the added fees. This was not a resort!
Good location. Friendly staff.
Stayed in April 2024
Reviewed: 2 May 2024
Hendra
Indonesiathe day we checked in, the hotel indicated there was smoke so the fire brigade had to do a check which took a very long time, while we had just arrived from a long flight and needed rest and refresh. On the day we checked out, the water was off and we had to wait a long time, finally the shower could be used for bathing. Old building.
The location is good
Stayed in May 2024
Reviewed: 1 May 2024
Mo
United KingdomThe original rooms are very dated and wall paper is pealing, holes in walls. The new room are decorated to a good standard, however due to the new laminate flooring and gaps under doors, it is very very noisy!! Impossible to sleep even with ear plugs in.
The staff were absolutely outstanding, given how busy they were, they did not fail to make you feel like the only person there. The location of hotel was perfect. The beds are super comfortable.
Stayed in April 2024
Reviewed: 1 May 2024
Amy
United StatesThe beds were small and uncomfortable and the room and bathroom were very small for 3 adults
We did not have the breakfast but the location was excellent
Stayed in April 2024
Reviewed: 30 April 2024
Ma
EgyptThe issue with the key cards.
Location, room was spacious.
Stayed in April 2024
Reviewed: 29 April 2024
Sandi
United StatesWe had no towels when we arrived and didn't receive any till next morning
Location
Stayed in April 2024
Reviewed: 29 April 2024
Lee
United StatesPoor cleanliness, outlets not working, room phone not working, housekeeping did not replace towels and it took 12 hours and two requests at the front desk to get new ones.
Great location, friendly staff
Stayed in April 2024
Reviewed: 28 April 2024
Vickie
United StatesRooms were subpar. No wash clothes, remote didn’t work correctly. Outlets were a hazard. Elevator did not work had to use service elevator. Felt like more of a mid motel instead of a hotel
Staff was extremely friendly and location was great
Stayed in April 2024
Reviewed: 26 April 2024
Troy
United StatesKey cards not working. Hot water tap handle loose. Alarm clock blinking and no way to correct, just faced it against the wall
Location is very good. Easy access Alex/concierge was my savior on arrival. He was friendly, caring and I felt seen by him. Don’t let this man out of your employ.
Stayed in April 2024
Reviewed: 26 April 2024
Willy
South AfricaMy aircon couldnt work and NY was very cold .
Located central
Stayed in April 2024
Reviewed: 24 April 2024
Elvi
United StatesThe bed was too soft make me headache
Stayed in April 2024
Reviewed: 21 April 2024
Raturi
IndiaFront desk staff is very rude. I don't know why they show so much of attitude to everyone.. you can't ask anything to them. Very unfriendly.
Location is perfect for exploring manhattan all attraction. Times square is just few steps away from hotel..
Stayed in April 2024
Reviewed: 21 April 2024
Martin
GhanaDidn’t take any breakfast
Stayed in March 2024
Reviewed: 20 April 2024
Rochelle
New ZealandInternal building decorations are outdated. From the elevator to the hallway to the rooms and bathrooms. Electrical needs updating as our charger sparked and went kaput when we plugged in our iPhone. You are paying for being central to the city.
Central and within easy walking distance of Times Square Good Noise insulation
Stayed in April 2024
Reviewed: 20 April 2024
Sheri
United StatesThe room was out dated.The elevator was wonky. Not a fan of the parking only because I felt rushed to get my stuff out of car and the website doesn't really say that is the only option for parking.I figured I'd atleast be able to pull up but it by so it not terrible just wish there site said that .
Location close to time sq . The staff was very nice . Had an issue when I got there they said my booking was not in there and I had to show them I paid already but they fix it quickly.
Stayed in April 2024
Reviewed: 17 April 2024
Chloe
IrelandService taxes and security deposit
Good location
Stayed in April 2024
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