AC didn’t work. There was no hot water in the shower.

Location was fantastic. Biggest plus was that we felt safe at the property.

Stayed in March 2024

Hotel had overbooked and could not offer me the king executive room I had booked for my first of 3 nights. The room I got insteas was a double queen with mold in the bathroom, a cracked bathtub and lights that didnt work. The kind executive I got after was fine, but the thermostat/aircon did not work and there was quite a heavy noice from construction, seemingly coming from the rooms above.

Staff was very kind and attentive, and the beds were comfortable. Location was great for the price, right near broadway!

Stayed in March 2024

The foyer area is lovely it's a shame the halls and rooms have not been upgraded. The rooms and halls are very tired. I think some investment in am upgrade would really spruce the hotel up. But then again perhaps we might not have been able to afford an upgraded hotel.

Excellent location and really nice helpful staff. The hotel is open 24 hours and has old world charm about it. We were really happy to have secured the room on the day at a great price. The beds were so comfortable and the room is spacious. It was good and we would definitely stay again. One of the bedside lights didnt work but it didn't bother us. The subway is 2 mins away and taxis plentiful. Right in the heart of Times Square and my daughter and I felt completely safe walking around around 1am at night.

Stayed in March 2024

Room too close to lift and noise can be heard when its going up and down

The entrance to the Hotel is lovely but that doesn't translate to the rooms they are very outdated and décor is well worn but the hotel is in the process of a refurb. Room location Issues address with reception and discount given so customer service is very good

Stayed in March 2024

The staffs were not that much co operative , there is room for cleanliness

Location

Stayed in March 2024

Wi-fi service never worked. The rugs in the hotel are pretty old and seem dirty. Elevators aren't all working, so they got pretty crowded and it was rough going to the lobby. It's ok, but it's a pretty old hotel.

Bed was comfortable.

Stayed in March 2024

My credit card was denied because I didn't know I was staying at "Crowne Plaza"... not a good trick. You might tell clients that this might happen!

friendly staff

Stayed in March 2024

The tipping expectation is excessive in general in NY The smell of marijuana coming into the room is shocking. Very sickly at times

Location was wonderful, great bed, warm room. Friendly staff

Stayed in March 2024

Location

Stayed in March 2024

The coffee maker was dirty.

Close proximity to times square

Stayed in March 2024

It’s an old place that is more likely to be a low cost hotel

The location is so strategic

Stayed in March 2024

Only one plug in the room was functional I laid below the tv to get some charge while using the device

Loved that its central from everything

Stayed in March 2024

Breakfast was a voucher to a convenient shop. Not so much option

Great location!!

Stayed in March 2024

Location

Stayed in March 2024

Slow

Bedrooms,hallway,shower

Stayed in March 2024

We were informed on arrival that the hotel was in the process of refurbishment - so there was no bar, restaurant or room service. Very disappointing

Location

Stayed in March 2024

It need to be renovated

The hotel is very well located

Stayed in January 2024

Anything, these building needs maintenance. Basic things as shower, heat and tv control wasn’t working. The service is terrible, they never showed up when you need something. There is not a special line you can make for costumer service. The same line is for everything so it takes forever to speak to somebody.

The service was terrible. I had to walked multiple times (at least 2-3 per day) downstairs and make a long line to talk to someone, or get a new card, o ask for a service. They don’t pick up the front desk phone and there is always an insane line because is the same where people check out, check in, and ask for anything else. There was not hot water, my shower wasn’t working, and my room was freezing because the heat was broken. Facilities or room service never showed up even I reported multiple times. The key (cards) get damage every single day.

Stayed in February 2024

In addition to the usual NYC traffic and siren noises, my window looked out over some construction, even at night. I couldn't sleep until it finally stopped. Not the hotel's fault but challenging.

The room was comfortable. I specifically asked for a room with a bathtub and I it was great to have after a late night.

Stayed in February 2024

I didn't like the transportation, they just took us from the airport but when we finish our holiday they didn't offer a trasportation for going back to airport

Location was nice

Stayed in December 2023

I understand that the hotel is older and definitely needs some updating but the one thing that should have been updated already Is the electric. This is the first hotel I’ve stayed at in NYC that doesn’t have outlets/usb ports on the night stands. There was one plug near the bed but my chargers did not reach it. I actually had to go buy an extension cord so that I could charge my phone/watch and have them near me if I needed to use them while charging. This was my main negative thing. The other one is just better mattresses and pillows

Very convenient to Times Square and welcoming staff

Stayed in February 2024

It was cold the whole night.

Th space was clean

Stayed in February 2024

Bathroom old

Staff did not have my reservation. They said their system did not download to booking.com And they did not have my reservation in the system. Luckily, they were not sold out and was able to give us a room

Stayed in January 2024

The toilet and tub, toilet needs to flush better and the tub has a hole that emits some black materials

The location is fantastic and accessible to many New York City attractions and events!

Stayed in February 2024

Couldn’t take a shower because it was broken. Toilet stopped working.

Location is excellent. Room was fine, lobby was beautiful.

Stayed in January 2024