I did not like the fact that there was no staff on site

The interior design of the rooms were very cute.

Stayed in May 2024

Safety was a concern. The entrance doors were propped open other guests allowed people in and out. Event going on the bottom floor, Not clear why only two floors of the building were designated as Kasa. TV access was confusing. Make it clear if I need to use my own TV subscription or is one provided

Clean comfortable room with good coffee and nice added snacks upon arrival. Parking was confusing yet turned out to be free near the church.

Stayed in April 2024

I did not understand directions for the tv

It was near my daughter. The room was very nice.

Stayed in April 2024

Did not see any hotel staff. Tried to follow the checked-out instruction, Could not locate the bins for linen and garbage anywhere.

It was quite. Stayed 7 days, only saw other guests may be three times. Within walking distance to Whole Food Market and cafe's

Stayed in April 2024

There really was nothing that we didn’t like.

Loved the quiet of the location and the hotel. Amenities were top notch h in the room.

Stayed in April 2024

Our fridge wasn't working, but we were able to keep our leftovers cold with some ice from the ice machine. I wish more water were provided, or a filter somewhere in the lobby to fill water bottles. Pittsburgh tap is no bueno.

Lovely decor, comfortable, seamless check-in

Stayed in March 2024

I wish the shower water could be hotter

The style and overall it’s a unique and nice place

Stayed in April 2024

Shower water was glacial.

Stayed in April 2024

Even though I knew that there won't be any staff I was expecting to have at least some security personnel on the premises.

Comfortable room and great location. The interior design is great and there was nothing to complain about. However, this is not like a regular hotel in the sense that there are no facilities or any staff on site.

Stayed in February 2024

A little dusty. There was a bar but it was never open the 4 days I was there.

Good location, near local transport.

Stayed in February 2024

Back street, parking, nobody is around no staff bo bar no vending machine not even front desk for a problem I’m just used to someone being around if feels safer that way

Clean quiet

Stayed in January 2024

The platform bed was difficult to get out of, my foot slipped as I stood up when I got up.

The space and design of the hotel was very modern and impressive. Very high tech.

Stayed in November 2023

There was a weird fishy smell that I think was coming from the mini fridge in the room.

Great decor with functional furniture. Love the industrial/Scandinavian vibe. The virtual front desk was awesome and check-in/check-out was super easy.

Stayed in October 2023

I found it a little to unnerving to be in a hotel without any staff interacting with the guest. I appreciate the value of the lower lodging cost relative to other options, however it feels nicer (and safer) to be greeted by hotel staff at a hotel lobby.

Very large room during work trip. Was able to host colleagues for work sessions in the family room. Two TVs, sitting room, three beds (queen, two twins), curtain to separate the main bedroom from the living area, however must go through bedroom for anyone to access bathroom.

Stayed in September 2023

Street parking was the only option.

Great location, clean, spacious and comfortable.

Stayed in October 2023

I knew that this would be a virtual hotel, so I can't fault them for that. But it does feel strange to be in a hotel where you rarely see another human being, and, if you do, they are other guests, not staff. I think they shouid do something to liven up the place--perhaps having a restaurant next to the lobby. In their defense, the virtual aspect of the hotel is well-thought out. The check in instructions were clear and we got quick answers when we texted questions to the mysterious Kasa employees located in some mysterious place in the world (but just not in the hotel itself). Also in their defense--the hotel was less expensive than equivalent hotels that have full staff, so I can't complain about that either.

The building is a beautifully repurposed YMCA. The room was very well-designed to be both pleasant and functional. We had a view of the church across the street. The location is close to Shadyside, a great neighborhood with lots of restaurants and interesting shops. If you don't need to be in downtown Pittsburgh, this is a very good location to use as a base to explore the city.

Stayed in September 2023

The parking was absolutely terrible

There was no breakfast

Stayed in September 2023

The location did not always feel safe and there was no staff.

The room was very clean and comfortable. A lot of supplies were provided.

Stayed in September 2023

Some old fashioned amenities, like a safe to put my laptop and a place to leave luggage for a few hours after checking out.

Stayed in September 2023

No parking, one of the towels was stained yellow

The room is gorgeous

Stayed in September 2023

Can’t answer question about staff (I guess other than cleaning) because there’s no staff

Stayed in August 2023

There was a literal rave in the lobby floor when we arrived, which was unexpected. It was quite crowded and loud, apparently, it's a venue that is often rented out. Not too loud in the rooms (which were on the 5th floor) but you could hear something. The next morning, there was a crew filming a commercial in the room next door. Not a problem, but another unexpected neighbor. There aren't a ton of things to do nearby, but there are several coffee shops and a few places to eat.

There isn't parking in the building, but there is a parking lot around the corner which is free between 8 pm and 8 am. The rooms were nice - great shower pressure and plenty of hot water. Another perk was the two free drink tokens for the lobby bar. There's also a bus line straight downtown that departs from right outside the Kasa door.

Stayed in August 2023

Such a beatiful bar in the lobby area. Would have been so nice to order a coffee there.

We had a family suite to accomodate the parents and two tall teenage boys. The room was large and its architecture beautiful. The entire building has been beatifully renovated. One bathroom was sufficient because there was a 'public' restroom in the basement of the building which was perfectly clean and probably the quitest room (no air condition sound at all) in the entire building. I liked the lobby with lots of opportunities to sit and work with the computer.

Stayed in August 2023

No staff.

The rooms were quite comfortable for a very reasonable price.

Stayed in July 2023