I just had one incident with a staff member at the bar that I needed to address, due to her ignoring me while I sat waiting patiently for her to come to take my drink order, instead she serviced a couple that came way after me. I complained to the manager & he apologized & rectified the situation by sending another staff member to take my order which she was very nice and attentive

The room was nice, clean and comfortable. The pool areas were very nice and the majority of the staff were very attentive.

Stayed in May 2024

Service like laundry was badly organized no in room pick up or delivery

Style art deco

Stayed in May 2024

Noisy and loud DJ in pool, either from hotel or from next door neighbor hotel. Service in pool excellent for chair and towels, but waiter forgot to bring me soda that I asked with a burger that I ate.

Perfect location for South beach, just in the , clean bedrooms and bath, comfy beds. Pool is beautiful ans convenient passage to the beach, where they have chairs and towels to guests. Saturday night they had an amazing pianist/ singer in the lobby bar

Stayed in May 2024

Cabana rooms are perfect - spacy and the terrace is an additional big plus

Stayed in May 2024

Gym is very small and outdated. The room was quite small and hotel also got very pricey over the last years...

Hotel is nicely located, clean and overall maintaince is great. Restaurant is also fine, pool and beach facilities are also nice.

Stayed in March 2024

Miami is an expensive city. The hotel location is great , by the beach. The swimming pool are very warm - it could be a touch colder and I love warm water. I found the prices for the cocktails very expensive. $25.00 + tip + Tax for a pisco sour - pre made from a machine. I live in London and if I go to a 5 star hotel & they would make the cocktail in front of me and I'd probably pay less. The hotel also charges you a 'resort fee' $41.00 per day +tax which they say it's for the beach towels and service. Umbrella is extra charge. I found that fee a rip off as you are charged regardless if you use the beach or not. The hotel itself looks like it was something amazing long time ago however the rooms look tired. The staff was very friendly. There's Lincoln street close by for shopping and food. I'd shop around next time I visit as I think you can find better options for the price.

Stayed in May 2024

wasn't cleaned properly

Nice and long Swimming pool

Stayed in May 2024

Food and Drinks are pricey

Location the beach

Stayed in April 2024

I would recommend just checking what private events are.happening ahead of time and if that possibly closes the aqua lounge earlier during the day in case you are planning to spend a lot of.time there.

Amazing Staff, service, location and pools! Would 100% come again

Stayed in April 2024

Expensive food and drinks.

The resort space, ample and with a tropical feel. The balconies.

Stayed in March 2024

Slightly worn-out rooms, noisy elevator, noise from the neighboring building (renovation), slow internet... but nothing so important. Overpriced accommodations in general throughout South Beach...

Friendly staff, comfortable rooms, great pool with lots of places to sit and lie down, great service at the pool. The hotel has reserved sunbeds on the beach a minute from the hotel, which can be reached through the "back exit". Nice night atmosphere in the bar and restaurant by the pool.

Stayed in April 2024

Th room was rather small and the overall feeling of the hotel is 3 stars, not 4. Moreover, we purchased the option with breakfast included. Yet, it was just a credit of USD 44.99 for 2 people. So on average, our breakfast bill was USD 85 with service and tax charges, then minus the credit of USD 44.99.

We liked the location and the cafe on premises.

Stayed in April 2024

I wish I had known about the music festival that was happening the weekend we were there. It was pretty annoying for us non-festival goers. Pool area was consumed with a stage set up, it was quite loud and we couldn't access the beach out the back door. Also, beach food/beverage was impacted. This was our third or fourth stay at the National, and while it was fine, it was my least favorite one.

The staff was really kind and helpful. I injured my foot on the last day and they were so accommodating. We had two excellent breakfasts there. The location is great.

Stayed in March 2024

The shower didn't have cold water, but it's minor detail.

- Amazing food at the restaurant worth every penny - Very close to many attractions - Incredible staff

Stayed in March 2024

There currently is some construction on the site next door.

My favorite hotel in South Beach

Stayed in February 2024

I didn’t like that there was a huge fenced in area on the beach right in front of the hotel from a festival held the weekend before. It made it hard to get to the beach.

Stayed in March 2024

Nothing really.

Friendly service

Stayed in March 2024

Tea and coffee and kettle in room would have been great China cups or mugs better than horrible paper cups supplied Lots of building work being done on hotel next door

All good , staff excellent, food was wonderful, facilities good beds comfortable

Stayed in February 2024

Hotel was freezing as there was bad weather. Had to ask for second blanket as there was no heating system.

It was close to main shopping street.

Stayed in February 2024

The wine list in the restaurant is a little bit poor.

The location ist just perfect right on south beach. And the interior design is very nice. We all like also the restaurant and the pool area was great too.

Stayed in February 2024

the facilities of the hotel are spectacular. the two pools and bar are beautiful, and very calm if you are there on vacation. the hotel is very clean, well kept. the lobby and bar are very elegant. location is very convenient.

Stayed in February 2024

Wifi did not always work v well Hall/lifts can use a renovation

The pool is great

Stayed in February 2024

A little expensive, but I’m guessing you pay for the location.

Beautiful art deco hotel, amazing pool area and very relaxing. I stayed in a cabana room at Harveys of the pool and I could see the ocean to my left. I will stay here again

Stayed in January 2024

This was a great location on the beach. it has had a make over recently , all the public areas were excellent. Good location for both the beach and Lincoln drive

Stayed in January 2024