17 East Monroe Street, Chicago Loop, Chicago, IL 60603, United States
#153 of 182 hotels in Chicago
Guests' ChoiceBased on 817 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
9.2
Facilities
7.6
Staff
8.1
Value for money
6.9
Free WiFi
6.5
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End of dialog contentReviewed: 21 May 2024
Katherine
United StatesNeeds room service.Many more staff for check in.Like Motel 6.
Excellent food;poor location.Without room service,second class hotel.
Stayed in May 2024
Reviewed: 24 April 2024
Leonie
United StatesNothing
Location and history of the hotel
Stayed in March 2024
Reviewed: 17 April 2024
Diane
United StatesIt's an old hotel, so don't look for things to be brand spanking new.
Lovely hotel. Loved the art deco and the history.
Stayed in April 2024
Reviewed: 3 April 2024
Johni
United StatesNo breakfast for the price, I’d rather stay in a holiday inn.
location and historic significance.
Stayed in March 2024
Reviewed: 28 March 2024
Sally
United StatesNo real room service. Bar was understaffed at rush hour.
Large comfortable room. Beautiful lobby bar.
Stayed in March 2024
Reviewed: 12 February 2024
Paige
United StatesThe room wasn’t very clean. The wallpaper was peeling, the shower grating was caked with dust, and sink drainage full of black debris. The person who checked us in was unable to explain the $25/day required resort fee and how that was charged (which was included in the Booking.com payment, but the person at reception said it was an additional $75 charge). There was no way to opt out of the resort fee which had to be used to purchase things within the hotel, but also didn’t roll over between each day. This left a really bad first impression. The fridge was unable to be used in the room because it’s full of weight sensor mini bar items and no room for personal use.
The history of the Palmer House is undeniable. The ornate decor and lobby was beautiful.
Stayed in February 2024
Reviewed: 19 January 2024
Daphne
United StatesI didn’t like the additional fees for using the hotel. It was unexpected. Gives me pause about booking in future. I didn’t like being double charged for my second night in the room. The hot water handle in the room stop working. It took three hours to get another set of towels. I had to call the front desk three times. this was by far the worst customer service I’ve ever received from the hotel and I stayed there frequently.
The location. The gym facilities
Stayed in December 2023
Reviewed: 12 January 2024
Samuel
United StatesNone
Very good location from City center.
Stayed in December 2023
Reviewed: 11 January 2024
Oliver
IrelandI did not realise I was being charged a $25 per day hotel charge which was then given back as a daily discount on hotel facilities. Came back to hotel at 11:30pm. There was no bar open
Stayed in January 2024
Reviewed: 5 January 2024
Mark
United StatesThey love to add extra charges. When we parked in front, a doorman gave us a valet parking tag and our car was whisked away to valet parking. Only later did we find out (printed in unreadably faint letters on the tag) that valet parking cost $75/night. Then when we checked in we were told there was a $25/day additional charge that we had to spend on hotel services like food, spa etc. On our first day we decided to use the $25 towards a quick breakfast before going sightseeing: 30 mins after we ordered, no food had yet arrived. We went asking and finally it came. Food was very good, but our day started late.
The hotel is in a great location, close to major attractions like The Chicago Art Institute. It is a grand building, the main lobby is grand, feels like a set for a movie about the roaring 1920s. The rooms have a classic feel, not shiny and modern, but they have all the amenities you'd expect.
Stayed in December 2023
Reviewed: 5 January 2024
Carrillo
United Statesthe hotel
Stayed in January 2024
Reviewed: 4 January 2024
Jill
United StatesRoom, location, ease of check in with digital key
Stayed in December 2023
Reviewed: 1 January 2024
Joyce
United StatesLoved the hotel
Stayed in December 2023
Reviewed: 31 December 2023
Tirzah
United StatesThe location was a bit dirty around it. The view was of another building
Loved the inside
Stayed in December 2023
Reviewed: 22 December 2023
Kimberly
United StatesExtra 25$ charge, some rooms need a little updating
Location and history
Stayed in December 2023
Reviewed: 19 December 2023
Galetti
United StatesAll the surcharges are ridiculous. I don't like having a $25 surcharge but want you to use their bar and restaurant. That's not right.
Love the location. Having a lounge is great.
Stayed in December 2023
Reviewed: 11 December 2023
Theresa
United StatesHilton did not honor booking.com reservation change. Ended up charging my credit card $1200 (initial $915 deposit) then $297 at check out while handing me a receipt for a total charge of $688. I also did not get the room I booked. I was given a handicapped room which do not have nice showers. The view from my room was a wall. Food was average for quality and price for the area but service was very slow.
Beautiful. Historic. Central location.
Stayed in December 2023
Reviewed: 29 November 2023
Rika
JapanIt takes too long time to check in.
Lobby Breakfast Location
Stayed in November 2023
Reviewed: 1 November 2023
Evelyn
United StatesVery beautiful architecture and super friendly staff
Stayed in August 2023
Reviewed: 25 October 2023
Carrie
United StatesIt took almost an hour for us to get checked in. Then it took another 30 minutes for the luggage to make its way up to our room. There's also some hidden fees - a "$25 credit" at the spa and the bar/food that's actually just a $50 charge they add to your bill regardless of whether or not you use it. We were upgraded to a room that was down three different hallways, with the tiniest bathroom. You couldn't open the door and have someone standing at the sink. Don't believe the photos in terms of room size or amenities.
We got upgraded because we were getting married the next day. They took our luggage up to our room! The lobby was very beautiful and stayed open for a night cap.
Stayed in October 2023
Reviewed: 18 October 2023
Tom
SwitzerlandStoried heritage hotel that now feels the tug of time. Neighbourhood has moved from bustling to "keep your head up". Pleasant though, in the same way as your 70 year old Aunt from the Mid West.
Stayed in September 2023
Reviewed: 17 October 2023
Kobkarn
ThailandThe air quality in Room 10138 is not good due to the room decoration is fully carpet. There is no the separation between wet and dry zone so water will flood in dry zone.
Excellent location in downtown. Close to CTA
Stayed in October 2023
Reviewed: 14 October 2023
Amélie
FranceThe bathroom is much too small for one person - for two, it must be pretty inconvenient. The lobby (and breakfast is by the lobby) was noisy from early morning to late evening - when there was no convention guests, it had non-stop loud music. The hotel has known better days but is now a bit passé; overpriced for what it is despite the excellent location.
The standard double room is large enough, the desk good for work, and the bed rather comfy.
Stayed in October 2023
Reviewed: 14 October 2023
Fiona
United KingdomRoom and bed were very small for what we were paying and the noise from the elevators was very intrusive.
Location to Grant Park for the Chicago Marathon was perfect. In-house Starbucks.
Stayed in October 2023
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