801 Pine Street, Chattanooga, TN 37402, United States
#85 of 85 hotels in Chattanooga
Guests' ChoiceBased on 480 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.4
Facilities
9.2
Staff
9.2
Value for money
8.3
Free WiFi
8.9
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End of dialog contentReviewed: 28 May 2024
Whitney
United StatesIt is a little far from a lot of the restaurants and activities downtown. Other than that nothing
Very accommodating and the staff is very nice and helpful. One of the bell hops Connor was absolutely amazing and so was the valet. There is a Starbucks in the lobby which is nice, and we really enjoyed the late pool hours.
Stayed in May 2024
Reviewed: 27 May 2024
Kathleen
United StatesThe carts for those cleaning up are too wide and take up the rather narrow halls
Stayed in May 2024
Reviewed: 7 May 2024
Hudgins
United StatesThe only thing I didn't like was that they said breakfast was included but when I went to get some and asked about it they told me there would be a charge for it.
I liked the comfortable beds and pillows. I also liked that there were restaurants in the hotel.
Stayed in May 2024
Reviewed: 5 April 2024
Patricia
United Statesthe price
The breakfast was very good. The room was beautiful. The facilities were all very good, but it was a little too pricy for us to stay there on our next trip to Chattanooga.
Stayed in April 2024
Reviewed: 11 March 2024
Tiara
United Stateseverything
Stayed in March 2024
Reviewed: 6 March 2024
Jonathan
United StatesLeaving, I didn't want t9 to leave
Atmosphere and restaurant. Clean spacious rooms
Stayed in March 2024
Reviewed: 11 February 2024
Jamie
United StatesThe room was amazing.
Stayed in February 2024
Reviewed: 2 February 2024
Christie
United StatesWe paid for the stay and no information was given upon arrival. We did not get told that we paid for breakfast or where to eat. Just pay and go - not a friendly experience at all. Also the staff made a bill mistake and chased us out the driveway on foot- making an awful scene in front of everyone over $44 charge that ended up being a mistake on your part!!! Completely unprofessional and unacceptable! I will never come back here just for this reason..
Valet was courteous Location is perfect Room is comfortable
Stayed in January 2024
Reviewed: 29 January 2024
Joseph
United StatesComfortable and situated in an interesting area of old Chattanooga
Stayed in December 2023
Reviewed: 29 January 2024
Lydia
United StatesNo complaints!
This hotel is top tier! The staff was wonderful! They were friendly, professional and very helpful. Thomas (Tom) at check-in was a gem! He paid attention to detail like my birthday. He made sure to get me the room I asked for in my reservation. He did special things for me to help my birthday celebration feel special. The staff in the restaurant were profession and friendly..My room was very clean! Love the extra touches like the robes, bed sheets spray, Just overall a pleasant stay!
Stayed in January 2024
Reviewed: 29 January 2024
Deborah
United StatesVery helpful, friendly staff……
Stayed in December 2023
Reviewed: 6 January 2024
Susan
United StatesThe rooms could use an update on some of the decor and furniture for a Westin.
Check in was good. We got there late but were able to get food there through room service last minute. We also had to change rooms because our shower had a maintenance issue. the other room was upgraded and a little bigger, so that was nice. The chairs in the room were dated and need replaced. Breakfast was good, but not free. There was a pet friendly area to walk your dog. Down the street from the Aquarium. Parking was valet. Elevators were fast.
Stayed in January 2024
Reviewed: 14 October 2023
John
United StatesWell kept ‘ staffed
Great location ….
Stayed in October 2023
Reviewed: 9 October 2023
Jazzlyn
United StatesIt’s clean and people there are really nice
Stayed in October 2023
Reviewed: 8 October 2023
Terry
GermanyBathroom and kitchenette were very nice. The one bedroom suit was perfect for our stay. Would have liked another chair in our living room area while relaxing in the room
Stayed in September 2023
Reviewed: 29 September 2023
Phillip
United Statesthe pillows are all too firm
beds were extremely comfortable
Stayed in September 2023
Reviewed: 10 September 2023
Tracy
United KingdomWe had to wait long time for the breakfast we ordered. People were leaving the restaurant as they were tired of waiting. Restaurant across the street had much quicker service.
Location great, lovely atmosphere ,clean rooms, reasonable valet parking, liked the elevators and design of lobby.
Stayed in September 2023
Reviewed: 28 August 2023
Tara
United StatesPool
Stayed in August 2023
Reviewed: 16 August 2023
John
United StatesGreat linens…. Valets on top of the front
Stayed in August 2023
Reviewed: 15 August 2023
April
United StatesNothing not to dislike
Everything was awesome
Stayed in June 2023
Reviewed: 5 August 2023
Judy
United Statesmattress was very worn , slidle off the bed once, sky bar extremely loud n the sun blaring in our eyes! No boutique inside hotel!
excellent
Stayed in August 2023
Reviewed: 7 July 2023
Anita
United StatesThe only thing I can think of is they didn't use trash bags in the garbage bins. Weird and gross with two females. I had to use a bag that I had brought in snacks in.
It was walking distance from the aquarium. So quiet. Staff was always very friendly and helpful with a smile.
Stayed in July 2023
Reviewed: 7 July 2023
Angela
United StatesNothing A spa is only thing missing
Stayed in July 2023
Reviewed: 28 June 2023
Straeffer
United Stateseverything was perfect
The staff was professional and personable from beginning to end. Alfresco bar outstanding.
Stayed in June 2023
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